Nationwide Vision

Category:	Eye Care Center
Address:	14545 W Grand Ave #109, Surprise, AZ 85374, USA
Phone:	+1 623-214-3848
Site:	nationwidevision.com
Rating:	2.2
Working:	9AM–7PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 8AM–5PM Closed

Location

Photos 8

Reviews 14

Eleanor Miller

My husbands eye exam and prescription were excellent therefor the one star.. Customer Service however should get no stars at all. When ordering glasses we were told the glasses would be in with 15 busness days. Nation wide is open Monday through Satuardy. counting busness days. According to days they are open we callsd on the 16 day. We were told the glasses were not in. We asked Customer Service to check with their factory of a deliver date. We were told the glasses would be there in 2 to 3 days. We had not received a call in 4 days so we called Nationwide. they stated the glasses were mailed yesterday 19 nationwide bussness days. We asked how they count bussness days. We were told 5 days a week not their busness days. Nationwides employe stated they we should not be consurned Nationwides is right on time because yesterday was the 15th busness day. "WHAT" they must think we are all stuped." be in" on the 15th day and "mailed on" the 15th day are to differant things. This is the secound time our family has had troubel with dilevery dates and customer service at this Nationwide location. Although we might get our eye exames here again we will not be ording glasses here again.

Karen Herrera

The staff was really nice the first time I went. I waited a while but the exam was quick. Almost as if he didnt even check my eyes. When I got the call that my glasses were ready, I tried to make it because they closed at 6 and I was in Phoenix around 5. I made it at 5:55 and they were already closed. I even called in advance and asked if they could wait for me because I might be 5 to 10 minutes late but she refused! I went the next day and when I checked my glasses before leaving they didnt even get the right color. The ladies behind the counter were the ones to convince me to get the brown frame and at the end I received the black ones. I kept the black ones in the end. I do not recommend this place. Update: A week later and my prescription is wrong.

Shawna Groh

Not pleased with my expirience here, first the eye dr. Assistant was so cold, rolled her eyes at everyone not great with patients. Then I didnt even get called back till over an hour past my apt. Time. Then they couldnt figure out my insurance (despite calling it in days in advance). The proceed to call me 4 hours after I have finally left asking for a payment because now they have figured out my insurance. I say okay no problem just email me the recite. Oh I cant get you the recite till your insurance loads okay Ill wait till next week then, and they proceed to say I am not sure if I can do that. I which then said I have no problem paying over the phone if I get a recite emailed to me. The lady on the phone was nice but I do not recommend this place!

602Cracker

Doctor/Assistant was great. Staff was beyond poor. No one seems to know anything behind the desk and always has to ask someone else. I was told about a deal when I called in to make an appt but told different in person when it came time to pay. I passed many other places to come here for said deal. I will not return and not recommend to others. Should definitely up train these employees and not put the inexperienced ones answering questions on the phone that they obviously do not know. The personal conversations, between staff, that could be heard in the tiny waiting room was most definitely unprofessional to say the least. Customer service is a lost profession at this store in particular.

Michael King

Poor service. I had to get new glasses after the previous pair wouldnt stay on my head after being adjusted each and every week. They were only days out of the return window (as it is from the buy date, not the pickup date so you lose two weeks there,) so I had to pay for the replacement. It has been just three weeks and no update on their status. Those glasses face mostly similar issues the first did. Within four days of having the frames I would have had to get them adjusted twice. I wont return there if even I am given glasses on the house. Im am so tempted to return my pairs and ask for all my money back so I can use them at a real place that isnt a mill.

Chris Jones

Awful. I also had to wait 2 and a half hours for my fiancé to be called back despite my appointment. and not only was I waiting, the lady who arrived before me also waited over 2 and a half hours despite her appointment! And to make it even better upon returning to pick up her glasses(which take 2 weeks to come in) they lost them! We waited 30 minutes for them to find the glasses before just giving up and driving home. its now been 5 hours since we stopped in and they finally left a message saying they located them. This place is awful and so disorganized it can barely function. Needs new management ASAP!

grycki

if I could give it 0 stars I would. I was waiting for my exam approximately 3 hours regardless of my appointment ,it was the same "delay" with daughters appointment. the doctor messed up my prescription, instead of - ,he wrote + ....last year my vision insurance dropped target optical and the only reason why I went there , was because their website was showing good brand frames..... too bad it was only website, when I was shopping for frames, there wasnt variety , only different colors of almost the same stuff . I ended up using my old frames ... and lenses , thats another story

Kathleen Pollard

The doctor was very nice and so were the staff, but I did have to wait quite awhile to be seen (almost 2 hours). Not to mention when my daughters glasses finally did come they claim that they called me, but I never received a call or a message. Apparently, theyve had the glasses for three weeks now and I wouldnt have known if I hadnt of just called now. This frustrated me a bit.

Kayla Holton

The old staff here was a little lazy and talkative but they have new staff now and theyre helpful and very fun. Theyll actually help you find the best glasses for you WITHIN your price range. They do their best to get you seen whenever they can and if this store cant get you in theyll help you get an appointment with a store close to them. 10/10 service.

Cookie Lovelace

Run do not walk!! This place is horrible. They DO NOT guarantee their work. Had glasses less then 4 months and they fell apart. When I went in they told me for another $70 I could get another pair. Bad bad place!! If I could they would of received -5 stars. Run run run!!!

FATBOYTUNES

Should of read the reviews. Inexperienced staff and shady advertisements versus insurance coverage. They will ala cart the crap out of you at this place. Go to target or a real office.

Karee Lu

There is a dispenser at this location that is wonderful, she helped me pick out the perfect glasses, she was very professional.

Tim Clapper

This place rocks. The people where frendly.I go out of my way to visit this location. Thanks for your help.

Ambershea Terhune

Service is great...doctor was very good and very nice