AlphaGraphics on Camelback

Category:	Commercial Printer
Address:	2120 E Camelback Rd, Phoenix, AZ 85016, USA
Phone:	+1 602-263-0122
Site:	alphagraphics.com
Rating:	4.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–3PM Closed

Location

+−

Leaflet

Photos 100

Reviews 13

Jason P

Im not one to normally do this since I help companies enhance their map listings for a living. We have been dealing with Lilly...shes great and professional even with all our requests as paying customers...She isnt the issue. The design team was having problems with the format of the graphics I provided. We couldnt reach a solution on the phone and Lilly worked to help get us a quick meeting with them. Since we were sharing files I was able to show them a better way to get the right resolution on graphics and we seemed to be getting somewhere.... still not the problem although, I was a little upset that they were trying to say issues they were having was my fault not theirs...customer is always wrong....but still all was not lost. In the process of this impromptu meeting, an older gentleman comes over to us and basically says we have 5 minutes to get it together because were not paying for consult. He continued in saying they have paying customers to attend to....mind you...us being one of them!!!! This became the problem... The theory of his his statement wasnt even the problem, the delivery was. Especially since we were instructed to come in. Were existing customers that overpay for every project because we feel the quality to be worth it. We recently paid $200 for 4 television release documents to be typed up and this project being close to $700 for a step and repeat and business cards, we wanted it to be perfect. I think the problem is we designed them and didnt pay them for the design so the little problems that could have been fixed easy became bigger than life because we werent paying for design. We were told theyd resize or fix little things and now it was not the case. On the way out he made a sly comment as if he was now concerned and I thanked him for helping us reach a conclusion sarcastically. Confused, he looked at me and I told him his actions cost them the order. Knowing we were paying double than what a mom and pop shop would charge, we were giving them the benefit of the doubt until this incident happened. A customer willing to overpay is the worst to lose! They have lost us as loyal customers because of the power trip of this individual, whos name I wont mention. The sly remarks and insinuation that were not one of their 100 paying projects was the last straw. Lilly, youre great and were sorry you couldnt earn our business. Were difficult and have alot of requests.. but what happened to customer service? To each his own. Theyre still great but not for us!

Robert Ridel

Candidly, I am an extremely difficult customer to please. I set high expectations for the people I associate with in business and, sadly, am often disappointed. As such, I wasnt thrilled about the prospects of searching for a company to service my printing needs. Well -- I am thrilled to report that Alpha Graphics (on Camelback) amazingly exceeded (not just met) my expectations. Not only was the print quality superior -- but so also was the customer service. The people I interacted with were professional, friendly, and patient throughout the process -- for which I am grateful. I would unhesitantly recommend Alpha Graphics for their full menu of products.

Garrett Brady

Not helpful at all, tried to charge $25 to resize my image for print after giving me 4 completely random sizes that wouldnt ever fit in a frame, with prices that did not include the apparent mandatory resizing. Incapable of explaining what actually needed to be done. Couldnt just tell me it needed to be cropped. Resized it myself in 5 minutes for an actual size they make frames for. How do you charge more to resize an image than the actual large poster print? Wasnt able to get the Christmas gift in time since 2 days were spent in a filibuster.

Melody Clark

Ive never worked with a better printing company. Im based out of San Francisco and needed something for my boss in AZ. I spoke with Tanner multiple times who was the most friendly and helpful printer Ive ever dealt with (thats saying a ton since Im a graphic designer). They were timely and made sure I got exactly what I needed. And, they didnt mind me calling a million times trying to coordinate between all my colleagues. Tanner remembered who I was and made the whole process go smoothly.

David Prizio

Larry at AlphaGraphics has been fantastic to work with! I own a small start-up and hes been phenominally helpful with assisting me with our printing needs thus far and promptly answering all of my questions. We just ordered some business cards and they looked fantastic and the process was quick and easy. I am looking forward to working with AlphaGraphics in the near future when my company is ready to print our first book!

Krystal Poleon

The superb service I received today started from the top. I emailed Larry about an almost impossible request for a print job of 300 flyers double sided in about an hour. To my surprise he told me to get to the store asap. I ended up working with Elizabeth who made it happen in no time at all. I cam always appreciate service like this and will certainly be utilizing this alphagraphics location again!

Katie Humphrey

We have been using Larry at Alpha Graphics for quite a few years. He is so attentive to our business needs. We appreciate the detail and time he and his staff always show. We have done brochures that turned out amazing, plus all the little print jobs we need here and there. Larry is awesome, great guy to do business with. Katie and Erik Humphrey - Hyde Park Interiors and Hyde Park Fine Rugs

Trudy Tovar

Larry Furlong and team saved the day on a rush print job- multiple files, custom dividers, binding - all perfect, with high quality materials! Even caught two formatting issues, that was not his job to do! We use them routinely for our company stationary and special project needs, never an issue - but truly went above the call of duty to help us out in our crunch! Thanks, Larry!

Amy Moreno

My printer at home was temperamental so I needed to have some documents scanned two days in a row this week. All the staff at this store are professional, friendly, quick and knowledgeable. Today when I was there I saw an employee helping and elderly gentleman who seemed a bit confused. She was so patient and helpful! Great team this Camelback alpha graphics has!

Taner Hasanoglu

Its all thanks to Aaron Burckle. Before I connected with Aaron, I struggled with dependability and communication with 2 other printing companies. Aaron responded to all my emails and texts promptly, and was also very patient & professional during the proofing process...which says a lot considering how much of a perfectionist I am.

MaryEllen Mathieu

I recently used this AlphaGraphics location for a specialty print job for one of my clients. Larry Furlong (the franchise owner) assisted us every step of the way. The customer service, follow up, print quality and turn around was excellent! I will be using them again and highly recommend their services!!

Gil Reid

Larry Furlong and his team are a pleasure to do business with. They have left me feeling I am their biggest customer, even though that is far from the truth. I recently needed custom printing in less than 3 business days. They delivered the items I needed early. I highly recommend this business.

Sandee Caviness

Hospice of the Valley has been working with Larry and his team for over 10 years. I cant tell you what a valuable partner they have been and continue to be. Amazing customer service and excellent with problem solving.