Alex Optical Thomas Plaza

Category:	Optician
Address:	4528 E Thomas Rd, Phoenix, AZ 85018, USA
Phone:	+1 602-273-1980
Site:	alexopticalinc.com
Rating:	4.3
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM Closed

Location

Photos 8

Reviews 10

FourEvaLow

My horrible experience with this joint. Pulled up on 3/16/17 everything was kosher. Eye exam went flawless. Dr Laksiri is one cool cat. Had me in an out. I brought my own frames ( Spy Cyrus ) homeboy measured, pretty much did his thing. Left me hanging didnt really explain what I was getting. I paid, had some hidden fees but I didnt mind. I just wanted to see correctly. Paid 200 an was told lenses would be in Friday (3/17/17) Now the nightmare begins, Friday comes I hear a millions excuses, waiting on delivery. Nothing, supposedly the order got lost in transit. (3/18/17) Saturday comes still cant find my order, I asked homeboy can I have the tracking number an I can check my self. *Sutters* says its against company policy (wtf) 3/19/17 Nobody calls me, I call homegirl ( older blonde lady ) she cant find my lenses. (Wtf) So now Im pissed, I cant really see. Homegirl (older blonde lady) tells me, lenses came in. But guess what.? They dont fit, my frames are to big. (Wtf!?!!?!?!?!?!!?!?!) She pretty much blames everything on me!?!? Now Homegirl wants to re-order an wait another 3-7 days. At that point, I just want my money back I want nothing to with them. Homegirl (older blonde lady) tells me, how did I pay..?? I said cash, she proceeds on telling me, she doesnt have that kind of money. Wtf.!?!?!?!!? So now I have to give her my debit card an refund me that way. Home girl (blonde lady) she needs to retire or knit sweaters. She as no business being in customer service. She sucks at it. Ended up going to Eye Love Smiles. Real cool spot, super helpful. She even waited for me to get there since they closed at 5pm. She placed the order while I was there. If thats not customer service, I dont know what is. Highly recommend them.

Mia L

I went in here to have an eye exam done so I could get a pair of glasses. All went well and one of the people who worked there said that if my glasses broke within a year, they would replace them for free. My glasses had gotten broken about 6 months later because my friend accidently knocked them off of the table. I went back in to get my free replacement glasses but they were highly rude to me, gave me dirty looks, and said that they dont replace them for free. This also happened to a friend of mine whos glasses broke within a few months after getting them and they said that they never said they would replace them free of charge. My mother had come in here to do an eye exam to get contacts. She had received a trial pair and went ahead and bought a pack of contacts. They claim to have called her several times and left messages about the contacts being ready to pick up but she never got any phone calls. They went ahead saying that there is a fee to get them again even though she had already paid for them. This place if ridiculous. If you dont want to deal with a bunch of lying jerks, I do NOT recommend going there.

バディ FIT

THE WORST SERVICE I HAVE EVER RECEIVED IN MY LIFE. The manager lies BIG TIME. He didnt want to refund the contact lenses that did not match me at all after telling me he could refund it. He would lie that there is another person who is above him to refund the money. He would tell me he would call back several times and never called me back. He even told me the "manager" (he is the manager of Alex Optical) is out of state so he cant refund the money. I brought my parent at last and FINALLY, he told me to show the receipt. First time hearing about receipt after talking to him for at least a month! I could not get the $25 back but I reported fraud on my bank and received full refund which was around $200. WHO WOULD LIE TO A CUSTOMER IN AN ATTEPMT TO NOT TO ISSUE A REFUND? WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. I am not being sarcastic, it literally is a worst company I faced. Maybe worse than a scam company.

Marci S.

I recommend you stay away from this place. My husband & I like to shop with smaller local businesses, however this place is a nightmare. We both bought the "whole package". Included every option for our glasses. I had to bring my husbands glasses back twice as the UV coating kept scratching off. We finally had it removed. That solved the problem, however I was told we had to eat the money we paid to have the defective coating put on. The staff is friendly, but not really helpful. They seem to be afraid of the owner & he has to approve everything they do. Unfortunately I now have an issue with my glasses (right lens top keeps popping out of the frame). I am reluctant to return to this place for help. :(

Michael Crusoe

They had pretty good frame selection and quick turnaround time. The staff was friendly and competent. Alex Optical appear to be part of a small local chain, hurrah for spending money locally! I arrived at 2:35 (prescription in hand), made my choice by 3:30, and returned to pick up my new glasses and lenses at 5:45 for under $200 total. Frames were labeled with their prices, starting at $60 for all-plastic models, and I was offered discounts without asking for them. If I needed another quick turnaround I would do business here again.

Murphy Rounds

Alex Optical is the BEST. Alex Optical has GREAT SERVICE. VERY REASONABLE PRICES for what they offer. I wanted a special type of frame and they were able to SPECIAL ORDER. I got this rimless pair of glasses and wanted the lenses to be a certain shape and they were able to do it. It turned out AWESOME. I went to Lenscrafters, EyeMasters and Costco but no one else could do get what I wanted. I got a CUSTOM shape, who else could say that!

Ray Dowling

They were open on Christmas Eve which was great. I was seen quickly and the exam was finished in 10 min. It was a nice family, locally owned company. The office itself is a little outdated and they dont have the latest technology. They wanted to dilate my eyes. I havent had to do that in almost 20 years, my previous eye docs have had a machine that eliminate the need to dilate my eyes.

A Private User

I need progressive with transitions and saw on t.v. buy one get one free. I only need one pair. Their frame selection was very basic and one pair was going to cost $380 and 5 weeks and 3 days to make them. Went to ALEX OPTICAL on Thomas Rd. Frame selection twice as big and one pair progressive transitions made the same day was less than $300. Luckily I found this place.

A Private User

They are Very Professional! With many years of experience too! I moved her from out of state and I just didnt want to pay those extremely high prices for contacts at lenscrafters or eyemasters, and now I come here, they even fixed my chelsea morgan glasses n put new lenses in them! I was so thankful, once they know you they really take care of you!

jeff stuart

Again as someone indicated below, if I could rate it with 10 stars I would. Truly the gold standard for customer service. The prices were so reasonable I wound up getting three pairs! Kudos especially goes to Lee as he took the time to help me thoroughly review and carefully select each frame. Your eyes are in good hands with these folks!