Toys"R"Us

Category:	Toy Store
Address:	840 N 54th St, Chandler, AZ 85226, USA
Phone:	+1 480-705-7444
Site:	stores.toysrus.com
Rating:	3.5
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 21

Becky Shorty

I wish there was an option for NO stars... I was charged $12.99 for something that was labeled $3.99. After mentioning it to an employee that was on the floor named Jamie, she was so rude about it. I just wanted to let them know that the sign was wrong & to get a refund. She had the worst attitude ever. My boyfriend noticed how she was talking to me & they got into an argument in front of other associates & even customers!! I work in retail & this is not how a customer should feel, angry humiliated/embarrassed & completely unsatisfied. I spoke with the manager & they didnt even apologized. I just wanted to get out of there!!! Never going back! Such a shame Jamie had to ruin our trips back to this Toys R Us just because of her poor customer service.

Hammerin Hank

Do not buy any TABLET from Toysrus. We bought a tablet for our son for Christmas12-25-2015. Today is 1-21-2016 It is an InnoTab Max by Vtech. Vtech web sight for your kid is not working. That means that you can not set up a profile for your kid to have the tables set up for there age. The manager at this store told us that they do not except returns on tables after 15 days. What a joke. Every where else you get 30-90 days some places even give you 1 year. But 15 days is all you get from Toysrus. Do not buy from a company that will not stand behind what they sell. We will never buy from Toysrus again. Get you stuff from a company that cares about what they sell you. Unlike Toysrus that will not stand behind the products they sell..

antoinette brown

Worst store ever manager Brigitte went to return a gift received for Christmas and they did not have one at store but had one one line.Manger Brigitte told me she would give me credit for 14.99 but game one was 24.99 and she would place order for me but I would have to pay the difference so I question her was rude a very disrespectful. Called Scottsdale store spoke to a manager there . Had to drive to Scottsdale but they order my item off line and returned my item with no additional cost to me called Chandler back and asked manager Brigitte why did I have to dive all the way to Scottsdale for replacement at no cost??? She hung up on me save your time go to Scottsdale store dont shop Chandler toys r us.

Mimi Mcintosh

My family and I had an unfortunate experience. We went to store 5682 in Chandler, Arizona on 07/30/13. We were followed and harassed by several staff members. We are Black Americans and shouldnt have to deal with this behavior there were others in the store but others were not followed. I am a Registered Nurse and I or my family have no reason to shoplift. I probably make more money than all your staff. I hoped that you notify them an educate them on racial profiling, this type of behavior shouldnt tolerated. Therefore I will not shop there again and will pass the word on this unfortunate event. I asked to see a manager and nothing was done.

Priscilla Mijares

I had previously given a 1 star to these store after having some trouble with associates on the phone when trying to exchange a product. I called them again and the supervisor answered the phone. He was very nice and polite and promptly solved my problem. Went back to the store and got the exchange and all was good. Now my daughter is enjoying her new toy thanks to the employees of these store.

Alexander Diamond

This is my third edit, I bumped this up another star because I truly enjoy talking to the managers and their general staff. They are friendly and the ones that specialize in their respective departments are very informative and go out of their way to grab products from the back or top shelf storage. Clean and friendly store!

J Wilson

Every time I call and ask about stock on a particular item they rudely say "we dont have it" so when I call the Scottsdale store (which is great) they have to tell me about chandlers stock and that they do actually have the item in question in stock. Pretty pathetic if you ask me, it doesnt take too long to check.

Sharon

Like all Toys R Us this store has a great selection of toys and good, chain pricing. However, the bike section was poorly maintained, the staff could barely tell us which bikes were in stock, on sale and the bikes were in poor shape. Same for other sections, many items were out of stock or not in place.

A Private User

Me and my daughter went to Toys R Us together and it was outstanding service! The man working the cashier was very polite and when I asked one of the workers for help the dropped what they were doing and helped me! Of course it was a little expensive but it was definitely worth it!

david gould

Called the store and looked online and both said the store closes at 10 p.m. Drove an hour to go to the stupid store and they were closed when I got here at 9:40. Even the door says theyre open until 10 p.m. Thanks for wasting my entire evening!

A Private User

This store is not open the 9am-10pm hours as stated on web. I walk onto and bought a batt for my power wheel and they tried to charge me for broke one i brought in. Didnt ask for toys r us card so no points to me just rush me through line.

cassandre barfield

Horrible customer service. They were snooty, they unwillingly assisted me, they spoke down to me. I litterally put the items I was looking at down and walked out. Id rather spend my money else where. I will never return to this location.

Jason L

Toys and more you guessed it, toys. They were limiting the new Lego Disney Mini Figures which was great, dont want to run out too fast. They almost have a larger Lego section than the Lego Stores themselves.

Baby-Lin Scofield

We have shopped here numerous times and I have never been disappointed. Ive called them many times and never had to wait longer than a couple of minutes. They have been super friendly and helpful every time.

Jonathan Coffey

great location for all your toy needs. the store is well laid out and has everything under the sun. The scanned and compare some to amazon and found the prices to be very similar - shipping.

Trisha Scheller

The people that work here are awesome. Always willing to help and they go above and beyond. They really are Rock Stars, knowledgeable and looks like they all really enjoy being there.

Brenda Villa

I love it here they always have everything I need her and right now I called and a mean lady was giving me her attitude all because I asked if they have the new power Rangers

Jason Anthony Freeman

Called to see if they had something in stock. After being transferred around a couple of times and a total wait time of 16 minutes I was hung up on. Good job mouth breathers.

A Private User

This is a great store. Everyone is very kind and helpful. Ms. Dee has been at this store for a long time and she made our day! Superb customer service.

Renats Stozkovs

I wish they had a more structured layout. Like breaking it down by toy type of theme. They sort of have it, but it is not very intuitive.

Jess Brant

Had an OK experience here. I wish there were other alternatives in the valley because this place wouldnt be my first choice for toys.