Toys"R"Us
| Category: | Toy Store |
| Address: | 15325 W McDowell Rd, Goodyear, AZ 85338, USA |
| Phone: | +1 623-935-5902 |
| Site: | stores.toysrus.com |
| Rating: | 3.8 |
| Working: | 10AM–9PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 42
A
A Private User
I did not have a similar experience with this Babies R Us. Every time we go in there, the employees are just standing around, and no one ever greets us or asks if we need help. We have had to return/exchange several things from our baby registry and every time is a hassle. We are lucky if we can even get one of the five people standing around at the return desk to look at us. We tried to return a high chair off our registry (yes, I know it was technically expired, but we had the receipt and it was unopened). We just wanted to get a smaller high chair that fit better in our home. The lady argued with us forever about why she could only give us $80 for a $150 chair, even though the receipt shows someone paid $150 for it. It was past the 6 month mark, but we hadnt needed a high chair yet because our little one was too young, so we hadnt even thought about wanting to exchange it yet. The worst part is, they refused to give us even the sale price for it (which was $120). Also, the manager didnt bother to come speak with us on our request and the employee claimed she didnt know the managers name. Also, for a fairly new store the bathrooms and nursing room are always filthy.
AN
Angriest Hobbit
Good place to go when looking for toys. But Im disappointed that they INCREASED THEIR PRICE for a hot Christmas toy!!!!!!! They would have gotten 5 stars if it wasnt for that. I bought Hatchimals from them at 54.99 and a week later they are $70??????? Price fixing anyone??????? Why would you do that to your customers??? Maybe think about how that comes off to people. I dont like it when a company PRICE GOUGES THEIR CUSTOMERS!!!!!!!!!!!! Everything else if pretty great but I will have this memory for your company FOREVER!!!!!!!! AND ESPECIALLY FOR BLACK FRIDAY WHEN EVERY OTHER STORE, LIKE WALMART HAS THEM AT LESS THAN $50 FOR THE OCCASION!!!!! Other than that, you guys rock.
CH
Chris Perry
This is definitely the cleanest toys r us Ive ever been to. But it still only seems to have teenagers working with little to no interest in helping the customers. I feel I have to hunt people down to get any additional help. Now when they are helping its no problem. Just finding them is......
JO
Jose Chavez
do not buy any video game hard ware , i bought a wii u for chrismas a week later kmart put a better deal , I went to get a refund and the manager toll me that there is no refunds on electronics. but i learn from my bad experience , good bye toysrus!!!! every other stores do price match.
HO
Holli Steimel
Worst customer service at the the return desk? An ID required with a return w/ a reciept...really? Im not really mad about the policy but the way the employee handled acted when I questioned the policy. Very rude and inconsiderate.
SE
seth goodfellow
I walked around the store aimlessly for over 20 plus minutes never running into an employee to direct me toward the toy I was looking for to finish off my terrible experience the store had one cashier for 12 cash registers.
LU
Luis Ortega
Extremely bad customer service, will use Amazon next time, dont buy here. They need to learn that customer service and customers are the priority. Restrooms,employees, management, store cleanliness, return policy, a joke.
KE
Keith Darnall
Called this location 4 times to ask about a toys availability...i was placed on hold for twn minutes and than hung up on. The other three times I called they did not answer. Calls were placed at 230PM.
BR
Briana De La Rosa
Worst Experience ever why should a coworker feel they should follow me through out the whole entire store as if Im going to steal something I dont know if it was a racial thing but will not be returning
LE
Leo Banuelos
I was on the line for five minutes before they decided to pick up the phone and slam it back down. I know that was what happened because I heard the line go up for a second, and then the dial tone.
AL
Alex Soto Soto
Pretty cool, havent been to one for years and I was impressed alot or toys and games I wish were available when I was younger. Great staff also great stuff.
JA
Jan Voolstra
Easy in and out, didnt have what we were looking for, out of stock, not sure when they were getting more in. Couldnt find help unless at front of store.
PH
Phillip Murillo
Longest wait time ever. I waited over 10 min to talk to someone to just get hung up on. After the third time calling I was over 20 min in total wait time.
CY
Cynthia Delapaz
The customer service is great during the office season, during the busy holiday season, the store is really busy and sometimes hard to find help.
NI
Nick Gallegos
Great store. Pretty much like every other toys r us that incorporates a babies r us in it. Everyone there seemed helpful. Would come back again.
RO
Robin Williams
Are they ever saving money with their air conditioning, but this location is stocked and Ive always received great customer service.
MA
manny medrano
Our out of warranty battery died on our 12volt range rover rideon. The store manager exchanged the battery for free with no hassle!
A
A Private User
Too pricey. Signed up for the baby registry; got gift cards to shop there, but didnt walk out with much. So not worth my money!
TO
Tonya Baker
I Got My Kindle Fire HD For a great price.Awesome Enployees They Always Greet Me And Ask For Help I Would Refer To My Friends
RA
Rachel Toledo-Miller
Customer service team was fabulous about helping me place an online order with coupons that were only valid for in store use.
JE
Jesus Canez
Makes me feel like a kid every time I go shopping here. The have a large selection and even have those hard to find toys.
MI
Michael Lively
I dont shop here anymore. I dont agree with their return policy. I work retail and I find the policy on the extreme side.
JE
Jennifer Pedersen
Dont use the restrooms if possible. Unfortunately we had to because we have 2 kids and the restrooms are gross.
ER
Erin Mitchel
Lots of toys and is connected to the Babies R Us. Wish there were more options for toddler clothes though.
BR
Brandon Ray
Every experience with babies r us has been great... seems like a lot of whining on here instead of reviews
TA
Tanya Devoll
Make sure you join the rewards program because you can receive 10% off your purchases on Thursday.
JO
Joseph Hinojosa
Great as a company but the young staff tend to have attitudes and seem careless about there job.
BR
Brad Brundage
I was told that price matching was suspended during the holidays. EXTORTION! Shop elsewhere!
WI
Will K
Niece and Nephew love it when i bring them here. Its not the biggest toys r us but its good
KA
Katie Shain
I love this location. The staff is super nice and they always have what I am looking for.
PA
Patricia Maki
Really nice place, very clean. A little on the expensive side, but totally worth it.
VI
Victoria Van Sickle
HORRIBLE. They can NEVER answer the phone. EVER. And they are just flat out RUDE!
DA
Dallas von Nieda
Friendly store and helpful staff. I find it overpriced but a good selection.
GE
Geoff Logan
Check out lines were long but selection was top notch.
DA
Daniel Berend
Its where a kid can be a kid. Why wouldnt you like it?
LU
Lupita Rivera
Staff is horrible waited more then 25 min for help.
LE
Levi Webber
High prices and bad customer service equals 3 stars
YO
Your fav savage kid Haslip
So good great things for kid i say myself im a kid
KA
Katrina Sartor
I love that they have everything in one place
MI
Michelle Hand
Great selection of toys and baby items.
NA
Natalie Blancas
Theyre always nice and helpful
JU
Julian Quevedo
Clean and friendly staff
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