Category: | American Restaurant |
Address: | 4710 Norrell Dr, Trussville, AL 35173, USA |
Phone: | +1 205-655-8498 |
Site: | locations.crackerbarrel.com |
Rating: | 3.8 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–11PM 6AM–11PM 6AM–10PM |
KR
Kristi Blankenship
While the food was what you typically get, the problem with this store was the process of being seated. Never in my life have I seen such a mess! They took our names upon entering the store and we were told about 15 minutes. In about that time, they called our name along with 4 or 5 other parties. Once we reached the podium entering the restaurant, it was madness! We stood there for about 10 more minutes while waiting to be seated. They continued to call parties to the podium, but were not seating us! There were at least 35 people waiting to enter the restaurant because we had all been called, but we just stood there which created a huge bottleneck for entering and exiting the restaurant! Once something was said to the host, she replied something about getting in trouble if they didnt do it that way. It was absolutely ridiculous!!! Another thing I noticed was the speed of the busboys. They were very lackadaisical about their purpose there in the restaurant all the while people are waiting for them to do their job so that they can be seated!!! Much help needed in these areas! Once we were seated, everything went as all other Cracker Barrels seem to. Good food and good service from the server.
JO
John Kurtz
Went for my daughters B-day. We had these issues in one visit.: 1. We had no silverware for the first five minutes after we got our hot food. 2. My coke was very watery. 3. I waited about 5 minutes for my second coke while eating my meal. 4. Wifes pancakes and syrup were cold. 5. Applesauce tasted metallic. 6. Kids ordered root beer but they got diet root beer. 7. Bill was $35, but when I slid my card and went to pay, it was $90. Now I have to watch my CC to make sure that the $90 did not actually get charged. I hope she made an honest mistake!!! Manager was so swamped, he did could not really do anything. We were not looking for a free lunch, but at point #7 the manager might should have insisted that it be so. If USA is to be good, you just cant let it erode... hence this review.
FR
Frank Burchfield
Food was great other than that service was terrible! Our server started out great till he got sat with a party next to us then we hardly saw him. We never got bread during our meal at all! We had 3 different people tell us that all the bread was in the oven and it would be coming out soon. In the meantime Im watching bread being delivered all over the dining room. It finally took me asking for a manager before we got any bread and we couldnt drink drink refills to save our life. I know its a holiday but thats no excuse. It wasnt that busy when we were there. We had been making a family tradition of going to Cracker Barrel every Thanksgiving but I promise you we wont be back!
AN
Annuh Nguyen
The worst experience ever. Waited for 45 minutes to get our food. When it finally came out, half of our order was still missing. The half that we did receive was cold. Waited longer and still didnt get part of our order. Asked for the manager and she did not seem like she cared at all. She had an attitude and then had the nerve to make it seem like it was our fault that we had cold food. When she brought out the food that we were missing (which took 5 minutes), we were over it at that point. Probably spit in it. She even insinuated that we had ate the food and asked for more. Where were the empty plates?? The worst manager ever. Never again. They need new staff members!
S
s geo
Horrible experience. After waiting about 45 minutes for our food it was brought out by someone other than our waitress. This person had a horrible attitude and was taking long breaths while asking which dish went to who. After another 30 minutes, with our drinks empty, our waitress finally made another appearance, we had to ask for our cornbread and biscuits which usually comes before the meal. The waitress never apologized for the lack of service. You can be this place will never get another penny of my money. Mcdonalds drive through has better service!
ST
Steve Thompson
Restaurant was less than half full. Food was very slow to come out and waitress was pretty much non-existent. When the food finally came, the waitress said that it would be 6 minutes before we got our biscuits which were the main parts of two of our meals.I asked for the manager and he showed up and basically offered excuses about trying to keep fresh biscuits for the meals and having problems getting them done on time. Enough more was wrong such that even though this restaurant is 5 minutes from my house, I will not go back for a very long time.
LI
Linda Love
Very odd service at supper last week. Placed our order. Waiter brought out tea, but no refills until we were standing up to leave at the end. He then brought out the meat we ordered, just a piece of meat on a plate. He later brought one vegetable at a time in bowls, he then 20 minutes later brought the gravy for the meat. Still no biscuits or cornbread. As we were leaving and he had poured more tea, he went and brought out the biscuits. Kinda hard and annoying to eat one piece of a whole meal at a time. Not a good day at Cracker Barrell !!!!
JO
Joanna Newberry
Waited for 30 mins on a table for 8 while a table for 8 sat empty. When we ask why we could not sit there we were told 2 tables was being fixed in the back 10 mins later we still were not seated. We talked to the manager but got no answers as to why we could not have the empty table. I will not go back again. There was no excuse for wasting my time in that manner
CH
Chris Casey
Cracker Barrel used to be good. They have converted to a frozen dinner package menu. 3 of us ordered their special barbecue chicken, and had indigestion for 2 days. Took us three to get that garbage out of our system. Roast beef was awful, too salty. Our family now has a new joke, NO ONE says Cracker Barrel without receiving some sort of admonition.
GA
Gabbiy Calvaria
The service is always slow and never with the wait. This time the hostess was terribly rude and told us there was going to be a 45 minute wait....when there was nobody in the restauant and then proceeded to seat the couple that came in after me and my fiancee. I now drive all the at to moody for far better service. Do NOT waste your time here.
TA
Tammy Lynn Everett
This is the worst CB I have ever eaten at and I regular on Saturday for the chicken and rice. It was dry, the greens were dry, no vinegar on the place for my greens. Every place was dirty. Chairs were sticky and had to hover over the cleanest commode in the womens restroom. Will NEVER stop at this one again!
A
A Private User
I work at this cracker barrel and i have to say that we are working very hard to improve here ...my name is Vance and i was a par3 trainer and now im just a par 3 training was a bit to hard lol...but if you drop by ask to be seated with me and ill try my best to take care of you and give you great service
KE
Kelly E
Good food, excellent service. The wait staff is always busy but very efficient. They do not forget anything if you ask for it. Also, I love the store. They have things you wont find elsewhere, clothing in particular (sorry men, not much for you!). Old fashioned, reproduction toys and candy...oh my!