Kay Jewelers

Category:	Jewelry Store
Address:	900 Commons Dr #301, Dothan, AL 36303, USA
Phone:	+1 334-792-1602
Site:	stores.kay.com
Rating:	2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 7

Reviews 5

Holley Hawkins

If I could give this place a negative 10 thats what I would do. We have had such awful experiences with this place!!! I have 2 rings from them. One that was sent off 3 times. And a brand new one that I havent even had a year sent off 5 different times!! Cracked stones, loose stones, bad brackets. Its really awful quality and awful customer service. We have been lied to over and over. Nothing has been done. My ring was supposed to be replaced this 5th time its been gone and they never sent it off or ordered the replacement and Ive been waiting since May!!!! Here it is August!!! I call to see if it was in because it was supposed to be here July 26th. They said yes. I go in to get it and its my original, BROKEN ring!!!!!!! We will NEVER use Kays again!!!!!!! The assistant manager Tara should be fired!!! She is AWFUL with customers and a liar!!! She was the one supposedly handling this!!!!!!

Kimberly Carter

The worst customer service for a jewelry store I have ver seen, I had to send in my ring due to I believe a flaw for replacement. I called on multiple occasions to find out about my ring and have yet to find out any information, very rude staff. This isnt the first time I have recieved a rude staff memeber either, I called to find out about a matching band and was given very rude customer service. I believe this will be the end of me buying from Kay.

James Sammartino

Some of the worst customer service I have ever experienced from a woman named "Val" and her Manager. I asked for a ring to be sent to another location that I paid thousands of dollars for and they dropped the ball and did not have it delivered at all in time for my wedding.

CORNFEDGRUNT

Call numerous times on different days and no one would ever pick up the phone. I am not driving into town to find out you dont have the engagement ring I want. I will spend my $ elsewhere.

John Johnson

The nicest and most professional Jewelry store Ive experienced In awhile!! props to Tara and Janet for their outstanding customer service!!