Category: | Used Car Dealer |
Address: | 3323 20th St E, Fife, WA 98424, USA |
Phone: | +1 253-237-7757 |
Site: | i-5motors.com |
Rating: | 4.7 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 11AM–5:30PM |
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Don Smith
Im a second time buyer from I 5 Motors in Fife, WA. and for a good reason. My first thought was to look around on the web and to be honest, I went to a car search engine, put in my criteria, and there it was... the exact car I was looking for. So I clicked on the I 5 Motors link and checked out all the details from their website. I was convinced that I was going to buy the car from them. Now the second reason, which I somewhat expected from my previous experience with them, was indeed a great one. My sale professional, Ken Rachel, allowed me to walk in, look around a bit, and then stand for a second - gazing at all the beatiful cars in their showroom, at which point he welcomed me and asked if there was anything he could help me with. I kind of made it easy for Ken because I already had my mind made up -- to buy this car (but Ken didnt know that). So I answered him with an excited "Yes". From there, we went to go look at and test drive the car. The really nice thing about this whole buying experience this time is the fact that Ken exhibited absolutely no pressure, no tricky sales tactics, or slimy and stupid antics and words, nor did he assume I was an idiot. Ken and I hit it off well by talking and finding out that he and I are not that different and have a lot in common. So after all the conversations and the sale was complete, it wasnt until then he told me about their no-dicker-sticker pricing structure. To my amazement, I told him that it was about time they did that. I like it that way because you dont have to waste time haggling over the price, deal with the uncomfortable feeling in the air while negotiating, the sales person going back and forth with the "boss" as they "negotiate", when theyre really talking bad about you, laughing, and carrying on pretending to be negotiating, only to come back and tell you that they just cant meet your demands. I 5 Motors have done and do daily, their research. The research is so that they can price the car at its lowest price point in the first place. Now that is a deal I can live with. Lastely, I was able to meet Luke all over again, the big boss. He and I sat and talked about some things and other people he and I commonly know. Luke reiterrated their pricing policy and why it not only works out better for the buyers, but they sell more cars this way too. So I dont think Im the only person that must have had a great 1st and 2nd experience with I 5 Motors... they treat everyone this way. Way to go I 5 Motors and staff. Best regards, Paul Fleetwood [emailing from a friends Gmail Account - Don Smith]
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David I
We were looking at a the Chevrolet Malibu on Saturday 3/18/17. Everything was going great until we began negotiating price. First , the representative Matthew had a sort of Jekyll and Hyde personality; we were best friends during the test drive but as soon as we started talking money I think we broke up. He went from talking sports and life in general to being closed off and anti "getting me that car." Second, we told Matthew that we were looking at paying cash for the vehicle. He then proceeded on asking us if we were sure that we didnt want to save some money for a rainy day and other ideas along those lines. If I wanted a lesson on saving money I would call my grandma. Third, the price negotiating left a foul taste in my mouth. When we were on our test drive he mentioned that because we found the car online we would have a $200 discount. After hearing that, I was excited to start the discussions. It has been awhile since I had bought a car and wasnt sure how much tax, title, and licensing would be so I asked. Matthew told me that it would be roughly 10 percent. Doing the math in my head was as follows: a $ 16,995 car-$200=$16,795x.1(10%)=$1,679.5 about $1,700. So a car that would cost approximately $16,800 with 10% tax, title, and licensing it would be almost $18,500. The price Matthew quoted me was $18,500. Being that this was a car dealership, and a used car dealership at that, I was going to dicker over the price a little. I asked if there was anyway he could bring it down closer to $18,000. He said he needed to talk to his manager and see what he could do. After a really short period of time he came out of the office with a sticky note and a new price on it; $19,651. Thats not how the "talk to the manager" thing goes. The price was supposed to go down at least a fraction, not up by $1,000 from the original quote. He then said something about extra fees this and that, and that this was the actual price. He also, said that there was no way they would or could drop the price for me. Needless to say, I walked away, listened to Russell Wilson, and bought a different Malibu from the friendly and up front sales people at Look Larson.
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VSG Matt
Rat Hole you decide??? Wow, what a Joke I drove nearly an Hour to come look at a vehicle. Put an online App in thinking we could get this done quickly. looking at a Great little Car Porsche Boxter low low miles 40k. Spoke with Heidi in internet dept, I arrive on the lot meet with Heidi and Get introduced to the Owner as well and I am thinking Wow these guys really care this should go great. I am directed to Thomas as he was the Sales Guy that would be helping me out Nice Guy very friendly. We take the Porsche out for a test drive and as expected it is fantastic exactly what I am wanting ..... So on to the next step paperwork time after 90 minutes of filling out paperwork Thomas comes back and says ummm sorry you do not qualify because you have 2 auto loans already I am not going to be able to get the Porsche !!!! no other options made available to me what so ever thanks have a nice day!!! HUH???? What ???? Your Joking right???? Nope really sorry no Porsche for you!!! So not only did I waste an hour getting to the dealership, I have now wasted 1 1/2 hours of my time at the dealership, I leave of course feeling a little confused and disappointed (Who wouldnt Porsche right!!!) Thomas the sales guy texts me about 3 hours later offering a different option a " Beautiful Red BMW"........ HUH???? I reply with a different option to again pick up the Porsche as it is truly the car I wanted but this time very clear that I do not want to spend another hour getting back there only to be in the same situation as before. Thomas replies ummm I thought you wanted the BMW ..... nope did not even look at a BMW just the Porsche...... His reply OMG I totally got you mixed up with another guest I am so sorry Yeah that Porsche is sold already..... it sold moments after I left the Lot ...... But I have a great Audi TT if you want to look at it !!!! UMMM No I will have to pass on the BMW, the AUDI and of Course Your Dealership as well but I will thank you though I ended up getting a great little Mercedes CLS 550 coupe at another dealership just up the road Thanks I-5 motors you are in a class all your own!!!!