Category: | Cell Phone Store |
Address: | 7029 Forest Hill Ave, Richmond, VA 23225, USA |
Phone: | +1 804-560-1515 |
Site: | awireless.com |
Rating: | 2.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM |
VA
Vanessa Parker
My experience here was HORRIBLE. First of all it took forever to upgrade to a new phone. I have never spent so much time at the store getting a new phone. I was there for over an hour. At the end the phone I was purchasing was actually not "fixed" they said their tech was going to have to come fix it so they would call me later. I went back and checked later in the day and they said my phone was ready. But the original person I was working with was working with some other people. So some lady was supposed to help me out. She didnt know how to switch the sim cards on the phones... she then took my current iPhone and the new one over to the other guys desk who was busy with some other customers. She came back after a few minutes with only my new phone and about the same time those customers were leaving. Then the man that had been working with those customers grabbed my current iPhone off his desk and ran out to the customers that were leaving. In the meantime the lady comes back to me with my new iPhone and I told her she never gave me my phone back. She said "yes I did. yes I gave it to you. my husband does this to me all the time, you have it" I just told her NO you didnt give it back to me so I ran out to those cutomers in the parking lot and they had it in their bag because the other clerk gave it to them!!! I cant even continue on about how much of an idiot that woman was because this will be a couple pages. She kept trying to keep me there to "show" me how to use the new iPhone and I told her I know how to use it Ive been using one for 5 years. And she asked me if I know this trick: and explained to my how to closie the apps. REALLY??!!!! I WILL NEVER GO BACK TO THIS PLACE and hopefully that lady quits because she sucked at her job and was rude.
MI
Michelle Barron
FYI ONE STAR IS BEING VERY GENEROUS. I called customer service requesting a store to pick up my tv box rather than have one delivered. I was given this location. I called this store and spoke with Jeff..He said they have plenty of these boxes in stock. I was hesitant after reading bad reviews so I asked Jeff to confirm this with a manager. He said he confirmed with a manager named Jonathon. I arrived at the store yesterday around 1:00PM. I was told I didnt have a "order." As I sat there waiting, he said that he would try and place the order while Im there and thats its a 50/50 chance that it will work?? WTH. Anyway, I patiently waited and after a few minutes he has the nerve to tell me that my rate plan will increase if I want the 4th tv box. He said that no matter if j order via phone, Internet, or store, the rate will go up. Mind you, I spoke with customer service and the store employee and management by phone prior to this 30 minute drive to the store, and no one mentioned a rate change. Should have just trusted the bad reviews on this store, ITS TRUE. They have no respect for costumers and do not care if they have your business or not. They couldnt care less to be there. Its sickening really. BEWARE
JO
John L
I have been to several other verizon stores before, the one on broad street is excellent. I am sad to say that this one is far far below expectations of any wireless store out there. The staff was polite, however they did not appear to be well trained. Their fund of knowledge was simply not there. It appears that they actually did not know how to get anything done. I came in to add another person to our family plan, and 3 hours later still nothing. What was shocking to be also, was that he simply did not care how long it took. He was on his own mobile device on Facebook several times during the troubleshooting process. None of his co-workers seemed to know how to help either. There was a period of time when we just sat there staring at each other. I guess he expected me to know how verizon works and to fix the problem myself. Like I said, I know verizon can do better than this as the store on broad street is excellent. But they need to get these guys up to speed or I can see the potential for many many negative reviews in the future. It appeared that everyone in the store around me was dissatisfied with the service. Help train these guys so they can do their job.
M3
M3ta1XH3ad
I walk in after holding the door for two people returning cable boxes while all I was there for was a fast charger (Old one in hand to show them exactly what I needed). I see up to 25 people waiting in chairs sprawled around the room. I was on lunch so only had 30 minutes to get there, get out. There was a sign in sheet and they would call people up in order of signing in. I tell the guy that was at the front what I needed and he said ide have to wait through all those people who were upgrading their plan, returning stuff, there for new phones, etc. All I needed was a charger and they couldnt take two minutes to ring me up and send me on my way? Thats ridiculous. Why not have one person who just checks people out so people like me who know what they need can be in and out without waiting over an hour to be helped? Clean store, lots of employees, but piss poor operation if you are in a rush or need a single item. The one on Broad is busier and quicker.
KI
kimy khaos
i signed up for the 69.99 a month deal online did everthing right and wen they came to install it he told me i had signed up for the 50/50 and i didnt i used the 100/100 that was advertised on the paper and when i called the first time they tried to charge me for changing what i had ordered??? um i spoke to Marlene and she directed that Shell change it every month for me because it was what I signed up for. so everthing went fine for the first month second month comes around and my bill goes up almost 100 dollars more than what im paying. called them to try and figure out was told that i did not purchase a package and i needed proof of a receipt when i had and had an account number. this is when I asked to spesk to a supervisor which ended in me being on the phone for 30 minutes of silence until I hung up, got a call back JUST SO I CAN START FRO PHASE ONE. thanks Verizon.
JO
Jon Domingo
After waiting in a line, of fewer than three people for almost half an hour I left. (In order to do this the two members of said line must be ignored and following customers must be helped before original two can get to your desk) My wife stayed in order to pay a bill for work. As it was for work, it was a corporate account and corporate check. This check was dismissed and the rep "taught" her how to pay her bills online. This is not good practice in terms of accounting but before my wife could object the transaction was processed. She is nicer than I so here I am. Dont go to stores that provide a negative picture for a company that is actually pretty good. Particularly a store which sucks this bad at customer service. My only regret is that Google thinks one star is bad enough while I dont believe incompetence deserves a star at all.