Category: | Electronics Store |
Address: | 1055 Metropolitan Ave, Charlotte, NC 28204, USA |
Phone: | +1 704-333-1032 |
Site: | stores.bestbuy.com |
Rating: | 3.3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Chris Bagwell
Well, at least theyre consistent right? In the worst possible way of course. Its odd to me that a company which bases its business strategy around customer service has such blatant disregard for training staff, hiring competent employees, maintaining store appearance, etc. Is there a management team at all? My frustrations and experiences have been identical with all Best Buy stores in the Charlotte area and are isolated to this area. Every time, regardless of the section, product or service, I have left extremely displeased and justifiably angry. The worst of my experiences still remains to be resolved after 8 months. After numerous visits to this location, ordinarily I would avoid it at all costs but having a gift card forced me to return. All I wanted to do was upgrade my phone.. Without going into all of the details, my first attempt was a 3 hour failure. I returned the next day, 2 more hours and I had my new phone. I wasnt very happy with the samsung device so I opted to switch it out for an HTC that I picked up. This is where SH** hits the fan.. After only 13 days they are not only refusing to abide by the return policy, stating that they have to process the return and it will be beyond the 14 day return period but they also have erased my upgrade that I have been hanging on to for well over 5 years now. Multiple meetings with management, days spent with incompetence, referring me to Verizon reps that do not respond to any form of communication and still I have not been issued my upgrade that was not used. Constant push back and attitude from every employee I spoke with only magnified my discontent. This is only one of many headaches Ive received from visiting this store. I have been to very few places in my life, especially established franchises, where the fundamentals of customer engagement and service are so poor. For an example of your own just give them a "quick" phone call and ask about ANY promotional deal currently running and see how much information or interest you are presented with. I will not suggest you ever visit the Charlotte locations in person.
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A Private User
This store has a great location and their layout is pretty sweet.. However... I have been in it 4 times and each time I go in i say to myself "I was in a bad mood, its not really that bad".. Oh. No... It is like a positive energy vortex... first time I went in, was looking to buy a 60" tv.. BUT because Im young... everyone avoided me (I bought it online, f-u guys). Went in to buy a new DSLR... Had to practically beg the cell phone salesman to page someone for me.. Guy that came did not know which was a DSLR.. Third time, Went in to buy Halo:reach the day it came out. I was glared at by the cashier when he had to give me a gift card (I realize its a tough thing to do, go back in...add it on... my bad). I even spoke the the regional manager about their poor service and he acted like he had never heard about it before, though I had talk to the same exact guy the previous time. Hell. the greeters have never freaking greeted me! Its not hard to improve the store, just encourage eye contact and hellos (fire people with repeat complaints) ! The only reason they get by is due to their proximity to 3 main flows of traffic and constant flow of new people. I love Best Buy but hate this one.
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Ann Hicks
An employee there (named Max or Maximo) should be fired or at least reprimanded. He was called over to help me, treated me like I had no idea what I was talking about and made no effort to help me look for a computer that the online store said they had in stock. He told me he had never heard of a Lenovo Yoga 720 15" with an i7 processor, and if they existed they didnt have one in stock, and then walked away. When I first asked him to look for it he looked at me with a smirk and said "what do you need a computer for?" (which is a fair question if I had asked him to help me pick out a computer, but I very specifically asked for the Yoga 720). The only reason I give this store two stars is because when I went up to the customer service desk people were kind and actually looked for the computer. Their computer system said they had one in stock, and they spent 15 minutes trying to find it and came back empty handed (which is frustrating but understandable, their system seems to be kind of a mess but mistakes happen). Majority of the people who work there seem very nice and willing to help, but employees like Max can ruin the whole batch and drag a store down.
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Marina Ivanov
HORRIBLE CUSTOMER SERVICE! AVOID THIS BEST BUY AT ALL COST! Most of the associates I came across did not seem to care about their job or the customer. I was misinformed and misguided not once but three times for the same repair. The first associate took the battery and SIM card when I submitted my phone. When I came to pick it up the next associate just handed me the new refurbished phone with no battery. I had to call and drive 45 minutes again to pick up the battery later that night. When I get the battery and finally turn on my phone I find out that there is no SIM card. That was extremely frustrating to find out that I had to again deal with this. When I call the store I speak with the Mobile Manager who informs me that ANY Best Buy can provide me with the SIM card, when I go to a Best Buy closer to my house they direct me back to this location. At this point the level of misinformation is almost unbelievable. My order got screwed over THREE times. If you want to be screwed over when dealing with any repairs then this is the place for you, otherwise stay away. I will no longer be a Best Buy customer. Thank you for taking care of your customers.
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Ashlan Curry
THE SERVICE SUCKS AT THIS LOCATION.. Everyone is avoiding helping you.... Three employees literally walk pass you without even greeting you. And you guys wonder why your ratings are the lowest of all the local best buy stores. I will not be returning . Save your money ppl because they act like they can survive in this store without our money.. Jasmine took another customer even though I was there first. Dan or Danny with the curly hair walked right past me without even speaking or seeing if I needed any help. And instead of Danny showing a customer where a product could be found . Instead he pointed in the direction where the item could be found. It literally took me 17 min to get a manager to come and help me out! #TerribleService... However Thomas handled the situation quite nicely .. Very patient and very calm and cool. Thanks to the only person with some professionalism ..
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Spot Light
Would NEVER COME BACK. Went in 4/26/16 Only PERSON GREETED ME WAS THE PERSON AT FRONT DOOR WORKING LOSS PREVENTION DESK! I USE TO WORK FOR BESTBUY AND I KNOW HOW MANY OF YOU WORKERS OPERATE...LAZY I STOOD IN THE PRINTER AREA TODAY FOR ABOUT 25minutes CLOCKING, PACING BACK AND FORTH NOT ONE PERSON LOOKED MY WAY. SAW 2 GEEK SQUAD GUYS AND 1 YELLOW SHIRT WORKER COME OUT THE BACK ROOM NEAR PRINTERS AND IGNORED ME. THEN I NOTICED ONE HEAVY SET LADY STAND AT THE END OF MY AISLE CHECKING HER MSGS ON HER PHONE... IDK I THOUGHT SHE WOULD AT LEAST GREET ME SMH I CAME TO SPEND MONEY BUT HOW COULD I WHEN I DONT GET ACKNOWLEDGED BY THE WORKERS....JUST CHECK THE CAMERA TODAY FOR THE MORNING AND YOULL SEE ME IN THE PRINTER AREA... P.S TAKING MY BUSINESS TO TARGET!