Category: | Jewelry Store |
Address: | 716 Madison Ave, New York, NY 10065, USA |
Phone: | +1 646-880-6862 |
Site: | debeers.com |
Rating: | 3.9 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–7PM 10AM–6PM 10AM–6PM 12–5PM |
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A Private User
I made the trip to NYC in 2011 to search for an engagement ring and after looking at many top of the line jewelers, I chose the DB Classic Pave style rings at this store. The rings are beautiful looking, and the prices are fair enough. However choosing this ring was the single biggest mistake and my only regret of our whole wedding process. BE WARNED THAT THE QUALITY OF THESE RINGS ARE SUB-RATE. They are so cheaply made that any little bump will totally distort the band and cause diamonds to fall out. You will not even notice it because just everyday actions will cause damage (clapping, opening/closing doors, grabbing a hand bag, etc.) My wife is a school teacher, takes the ring off daily for cleaning/outdoor activities and takes great care knowing the delicacy and still there continues to be problems. Weve had to send the ring back 6 times (while paying for shipping) and personally visited the store from Ohio three times in two years for missing diamonds, catastrophic deformations, etc. Wed just like to return the rings for a full refund so this nightmare will end. Not only will they not do that, now they are accusing us of misuse of the ring and are refusing to fix the defects free of charge. So well have to pay to fix the rings so they can sit in her jewelry box for the rest of our lives. Shes too scared to wear them because every time she looks down they could be damaged again. It breaks my heart to know my wife hates her wedding ring. If anyone is looking at purchasing any jewelry from DeBeers, DONT MAKE THE SAME MISTAKE I DID! Find your ring somewhere else unless you want to go through what we went through the last two years. -Nick D
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A Private User
I called there service because I wanted them to look at some thing to see if it was real or not. They provided wonderful service and I just wanted to say thanks they did a wonderful job.
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A Private User
This jewelry has got latest collections. I really like the products and also the service offered by their sales man. I would like to continue my gold purchase with you. Thank you.
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A Private User
Great selection and fantastic service. Scott and Jessica were both so nice and helpful when we were picking out our wedding rings. You can tell they know their business.
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A Private User
Despite not being busy, the staff did not want to attend to us.
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A Private User
Lovely store. New/moved location. But better service now.
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A Private User
Nice collection