Category: | Car Dealer |
Address: | 105 Commercial St, Watertown, CT 06795, USA |
Phone: | +1 860-274-1800 |
Site: | valentivolvocarswatertown.com |
Rating: | 5 |
MA
Marnee Palladino
Working with Rob Juleson and his team at Valenti Volvo has been a wonderful experience (not the case with the former Volvo service location in Watertown). Unfortunately, I had a quite a few problems (mostly due to poor quality servicing from the former location) with my Volvo XC90, and because of this poor experience and because I felt like my car was a way to expensive to service, I was convinced that I would never buy another Volvo. My car currently has 109,000 miles on it. For the first 99,000 miles, it had been serviced with the former Volvo Service location in Watertown. Around the 95,000 mile mark, it seemed to be burning oil (I had to add oil to it between services) and the brakes were squealing (I had the brakes replaced with this location ~ 9 mo earlier). After setting up my first service appointment with Valenti, I asked Rob about these issues. Rob and his team got to the root of the problems right away offered me a loaner (a lovely white XC60:-) until the resolution was complete. The servicing at this brand new location in Watertown has more than met my expectations. The customer service and quality (making up for past poor quality & customer service) is exceptional! I feel comfortable calling Rob with any questions or concerns because he’s friendly, professional and cares about my car and the servicing relationship. I dont dread setting up a service appointment because for the first time, I feel like Rob (and his team) has genuine concern for me and my car (and its longevity). Im pleased that my car has another 100,000 miles to go and we (especially my daughter – as in a few years, this will be her car) will continue to be in great hands with Valenti Volvo! For the first time since owning this car (or any car for that matter), I have trust and faith in this Service Department/Dealership. Since I had had such negative prior Service Department experiences, I didn’t really know that a Service Department could be friendly, professional and customer service oriented. To anyone who owns a Volvo or is considering purchasing a Volvo, I recommend that you set up your next service/purchase appointment with Valenti Volvo in Watertown.
CR
Craig Grannan
I just recently went through the process of shopping around for a new 2017 Volvo S 60 T5. After 3 different Volvo dealerships I felt like I hit a brick wall. Not one of them was willing to budge on their prices. I figured I would try the internet and search outside my local area. I am glad that I did! I found the same car that no one was willing to budge on price, "Not even a nickel one dealer said", for $1200 dollars less at Valenti Volvo. I received the warmest welcome of any dealership that I went to. I was a little worried about the appearance at first, that was until I went in and met the great team of guys there. They explained that their new dealership is currently under construction and not quite finished. Their location is temporary but the staff definitely is not. The day I picked up the car, they were there to help every step of the way to answer any question that I had. Todd in sales and Terry the Sales Manager were a pleasure to deal with. I have already recommended them to 3 friend of mine. Thanks for the great experience guys.
KI
Kimberly Robinson
Valenti Volvo has been absolutely wonderful to us. I have a 2000 C70 convertible and it needed some extensive TLC, my husband bought it used, and thanks to Robert and his team in service my car is finally my dream car. I have never experienced such amazing service at a dealership before. I have definitely been burned before going to a dealership and I was very hesitant in having to take it to one. But dealing with Robert is such a pleasant experience. He goes above and beyond to make my old girl running smooth. The service department in my opinion is the very best around and I am so happy that Valenti Volvo has come to Watertown. It is so wonderful as a woman to know that Robert is trustworthy and never talks to me like an idiot like some other service "professionals" have. They are a true gem and I look forward to having a relationship with them from now on. When my husband and I look to buy our next Volvo we will definitely be going to Valenti!
CA
Carly Pearce
I just recently purchased a Volvo here. The Sales & Finance team were incredibly friendly, helpful and made the process go smoothly!
DE
Deborah Stange
Very knowable folks in the service and repair department. They go the extra mile to do their best for you.
RO
robert phillips
good place to do business with. easy negotiations and very helpful. I would recommend valenti volvo .