Category: | Used Car Dealer |
Address: | 5295 S Broadway, Englewood, CO 80113, USA |
Phone: | +1 720-279-0000 |
Site: | maximumautosearch.com |
Rating: | 4.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM Closed |
JI
Jill Dodge
Maximum Auto Search is not the honest and trustworthy dealership it used to be.... My husband and I purchased a vehicle several years ago from this dealership, when it was located down by Fiddlers Green, and it was a great experience. So, when we found a vehicle online last week that we thought we wanted for our teenage daughter, we didnt hesitate to return to Maximum, despite the 50 mile drive to get there. However, we will never again be going back, nor will we ever recommend Maximum Auto Search to anyone we know looking to purchase a used vehicle, and this is why.... Unfortunately, we got to the dealership late, after dark. The Jeep was pulled up, but it was filthy, inside and out. The upholstery was stained and nasty. Why would a "professional" dealership attempt to sell a car in this condition? Perhaps they were hoping the dirt would hide some of the cosmetic imperfections, which actually, it did. So, mission accomplished. We likely should have turned around at that point and gone back home, but we didnt. The salesman was nice enough but young, unknowledgeable and extremely talkative. On the test drive, we really didnt have the opportunity to hear how the Jeep ran because the salesman never stopped talking. We heard a TON of lip service about "taking care of us since we were return customers" which turned out to be just that...lip service. When the salesman went to talk to the sales manager, it took FOREVER!!! We were left waiting and waiting. I wonder if they were using an old car salesman trick, trying to wear us down, so that we would be willing to agree to whatever terms they offered us. We had 2 vehicles to trade...both older and with some issues but in decent shape and used by us as family cars. We drove them both there that night. Unfortunately, we were offered and given a pittance for our trade ins. We really didnt have the luxury of time to sell them outright, but that would have been in our best interest. We came to an agreement, agreeing to pay more for this Jeep than its likely worth. Anyone whos honest with themselves knows thats pretty much how it goes when you buy a car from a dealership. We FINALLY met with finance. I requested to be financed through one particular credit union, where I am a member, and not another. Low and behold, the finance guy financed us through the credit union I DIDNT want to go through. When I called and spoke with him to find out why this happened, he was very rude and argumentative, stating that he "didnt remember" what I had requested. There was no apology for his mistake. Thats scary. You are dealing with MY MONEY and you dont listen to what I am saying?!?!? Getting back to the vehicle, it is a lifted Jeep Liberty. We were told there was a very slight tire rub in the front, but it actually turned out to be a significant rub that required us to alter the front bumper. There was also some sort of shelf in the back, which looked nice and seemed nice, but we werent told it didnt fit properly. We had to remove it. Worst of all, as I spent 3 hours cleaning this filthy Jeep up for my daughter, I discovered that it was hail damaged. We were never told this and we couldnt see the damage in the dark as the jeep is a dark sapphire blue color. An honest dealership and business would have disclosed this, and discounted the price of the vehicle. The only good part of this experience was seeing my daughters tears of joy when we gave her the Jeep. She loves it and that means more to us than anything. I hope and pray it turns out to be a good, reliable vehicle for her. Again...Maximum Auto Search is not the honest and trustworthy dealership it used to be. By the way, I read that Maximum gives gifts in exchange for positive reviews? Thats a whole other level of dishonesty.
BR
Brad J
Be careful! I recently purchased a Corvette. I test drove it twice and kept an eye on it for quite some time. I felt I tested it pretty well, but after we made the deal (which was an all day event, and I paid cash), I started driving the car home. Not more than 10 miles away, the dash started lighting up with error messages. I called the dealership on my way home and was told to bring it back and they would fix it. Fair enough. I took the car back and after 4 days of not hearing anything I placed a call. They said it was ready but couldnt tell me what was fixed. I picked up the car and at the dealership was told the service manager would call me to fill me in on the repairs. As Im exiting the dealership, I notice the car has had over 200 miles put on it and the gas tank is almost empty. There was also markings on the inside of the windshield that looked like a GPS device had been stuck to it. No idea if the car was fixed, but someone sure did have fun driving it. Finally after several calls to the service manager I was told they drove the car but could never get the error messages to come back on so nothing was done. Really? Im pretty car smart, and was able to run error codes on the car and figure out the issues on my own without putting a single mile on the car. I will get it fixed myself, but feel completely unsatisfied with how I was treated and taken care of. UPDATE: Yes I did talk with Randy today, but still wasnt impressed. It was very clear to me that he was more interested in venting his frustration with me writing a bad review than making me happy. He felt it very important to tell me that many times. There are a couple things no one has stepped up to acknowledge. First, dont make yourselves out to be heroes for looking at the car after the sale even though I didnt buy an extended warranty. Remember, I didnt even get the car home from the sale, and there isnt a dealer worth a license to do business that wouldnt extend that. No one has acknowledged that I had to use resources to get this vehicle back to you so you could look at it, and then use resources again to pick it up when I was told it was fixed. Randy felt it necessary to repeatedly tell me that he had to spend roughly $200 to have the shop research the problem, like I was supposed to feel sorry for him. Trust me, Im spending far more than that to get the car fixed. Maybe you should be more upset with the shop youre using than me. The biggest indicator of a lack of caring about my satisfaction is, during all the calls I had with your service manager and sales staff, the call I had today with Randy, and the essay youve written in response to my post, is very simple. Never at any time has someone simply asked me what it would take to make me happy.
JO
Joe Backiewicz
I bought a 2008 Subaru Legacy GT from Maximum auto in August of 2016. At first the car seemed great. After the first week, the brakes started grinding. It was apparent that they had put brand new pads, onto old rotors (they didnt even bother to turn them). I shelled out my own money to replace them and thought nothing else. The next week the check engine light came on, for the front o2 sensor being bad. Although i had purchased an aftermarket warrant (first extended) through the dealer, i decided to replace the sensor myself as the deductible was 200 and that was more than the cost of the sensor. I decided to call the service manager and complain about the state of the car just a couple of weeks after buying it. They offered me a free rotate and balance for my troubles. Not even a month later the car is shifting weird and once again the check engine light comes on. I take it to the Subaru dealership where they diagnose the "turbine speed sensor" as having gone bad. The repair was $1,000 dollars and was declined by the aftermarket warranty company as a non covered part. I shelled out $1,000 dollars of my own money and had it fixed. Another month passes, and now randomly the car is blowing o2 heater circuit fuses. I once again take it to the Subaru dealership where they find a wiring harness routed incorrectly causing a wire to run and ground out. They fix this for less then the $200 dollars it would cost me to go through my aftermarket warranty ($150 dollars). A week passes and the check engine light comes on again. This time the codes are indicating a misfire on all cylinders and that the car is running lean. Again i take it to Subaru where they diagnose 3 bad coil packs and an intake leak in addition to the CV axles needing replaced and swaybay links being shot. The total for this work is $3100 dollars before tax. The aftermarket warranty declines all of the repairs, stating that the car is running fine (note that it is misfiring on all cylinders). I am looking to have to spend nearly $5,000 dollars within the first 4 months of buying the car, and aftermarket warranty from them. The cost of the car with the warranty included was nearly $19,000 dollars total, which has now with costs of repairs (that should have been covered) has ballooned to a $24,000 dollar car. Unless these issues can be worked out with Maximum Auto/First extended i plan on doing the following: - Filing complaints with the FTC, state attorney general, and the state dealer licensing authority. - Taking legal action against both Maximum Auto and First Extended for selling me a fraudulent warranty.