|Address:||1560 Auto Mall Loop, Colorado Springs, CO 80920, USA|
|Working:||8:30AM–8:30PM 8:30AM–8:30PM 8:30AM–8:30PM 8:30AM–8:30PM 8:30AM–8:30PM 8:30AM–7PM Closed|
Where to start. My wife to be went in to get financed for a new vehicle. From the jump we dealt with various issues. We were informed that in order to get approved for out loan I would need to co sign and we were to put my previous address. Rich the sales manager informed us that we needed to do this in order to get approved for the loan. I agreed, i was informed my father would have to VERBALLY tell the bank i was renting a room in the house out. (even though i never payed rent and informed rich that) I was pushed into agreeing with this, then four days later peak kia contacted me saying they needed a COPY OF A LEASE, which i was never informed of. Initially I was never informed that i would have to show proof of a lease and i made sure initially before i agreed that we wouldnt need anything written because, again, i wasnt paying rent, then i was informed that there was still a chance the loan wouldnt get approved? Mind you this is THREE WEEKS after we have had the car. Why let someone leave the lot if the loan is not set in stone? Thats like me being a service advisor "approving" my customer for a loan for repair work, letting my customer take a car after weve done repairs tell them they need to bring it back because the loan didnt go through. Get your ducks in a row initially like a responsible employee and this would have never happened. Heres where it gets interesting. The BANK contacted myself today, Saturday, (mind you ive already returned the vehicle!) and they were ready to do the interview. Elizabeth was the reps name.SHE HAD NO IDEA WHAT PEAK KIA WAS TALKING ABOUT. She even expressed discomfort and was concerned about the whole situation, though she was great and took down notes as i was informing her of what happened. I contacted Martine the finance manager (who told me about the bank situation) and he tried to say that the district manager must not have told the employees if the situation going on. I will be requesting a written statement from the bank district manager on why our loan was cancelled. I am in the process now of going through Liberty Toyota, and the bank informed me that I more than likely will be going through them for the loan!! Somethings fishy here, I am not green to the industry, i excell in customer service and i take pride in that. Being as young as I am id figure the guys old enough to be my father would have the same mindset, guess not. EXTREME lack of customer service.
Buying the car was fun tho it took a little longer than foretold which is no problem as I am overall happy with the experience. However, I began to lose faith when I tried for some time to get a spare key for my car. It wasnt so much getting the key as it was getting someone to return my phone call when I needed info. Every time I called, I could never reach anyone I needed to but I was kindly asked to leave my name and number. Well, lets just say that after a while, every time I was told to leave my info, I knew it was the kiss of death for my quest. Even my new rep (my previous one moved) failed to return my call, despite having mentioned wanting to trade in my 2008 Jeep Commander to purchase another vehicle. Enter Service Dept and Alita... I called in hopes of scheduling the making the spare and getting my oil change. I was transferred from desk to desk until I finally landed in the Service Dept. I spoke with Allen and, again, my info was taken down as it was after 5.He told me his Service person would return my call. Of course, I was already disillusioned as I knew what that meant. Today, as I sat in my office, I began to read Peak KIA reviews to see if this was common. To my surprise, I receive a call from Alita. We spoke of oil change times on Thursday which also happens to be the day the "key man" is around. At one point, she mentioned he was there and I could get, at least, my key done today. Happily I rushed over. I was on a time crunch and Ali graciously offered to try and get it done asap. I sat thinking Id be there for a while when Ali came around the corner and told me I was done. I looked around expecting cameras and people pointing and laughing because the joke was on me. But no... Ali came thru with flying colors. The woman is as efficient as she is pretty! And that is "very"! Faith Restored by Alita. Honorable mention goes to Martin, the finance guy who made getting my wallet pillaged tons of fun. And Jeff, the head honcho, who worked with me to get the deal done. Thanks guys!
This was one of the best car buying experiences we have had. The staff was very real, and not just putting up a front to sell you a car. There are no high pressure sales tactics used which really made the experience an enjoyable one. The car we bought was a 2013 Kia Soul, and it was not the car I had my eye on when going to the dealership. After answering various questions, the manager urged me to look at one because it fit how I wanted a car that wasnt tiny, was safe, and would get good mileage. As we were inspecting the car, the staff allowed us to step away and speak privately about the situation. They laid down all the options we had in front of us, and played out various scenarios which answered our questions plus more. After we made the decision to buy the car, they took it into the back to detail it more than it was, even though it was completely clean when I test drove it. The whole experience felt like we were buying a car from a friend. not a salesman. If anyone wants to feel right at home, ask for Justin as the salesman, or Josh as the manager (all of the staff is amazing though: One of the ladies in the front was kind enough to give my son coloring books and crayons so he was content during the process). Update: The day after we turned my car into the dealership for trade-in, they gave me a call. It turns out my car was worth more than they originally offered us, so they wanted us to come sign the paperwork reflecting the higher trade-in value of my car which lowered our monthly payments. I have NEVER known a car dealership to call after the paperwork is signed to let you know they wanted to give you MORE money on your trade-in. These guys are really great.
We were a one car family in desperate need of a second vehicle. I researched online and called every dealership that you could find through a google search. I am pretty sure that I shopped around at every dealership and private seller in the Colorado Springs area before I found Peak Kia Chapel Hills, and all I can say is that I am beyond pleased with my experience. I was extremely impressed with the quality of KIA vehicles as well as the military friendly environment . I had always been a Ford guy and now you can honestly call me a convert. However, its not just the high quality product and professional/welcoming environment that youll receive here that should entice potential car shoppers. What put my experience over the top was the phenomenal customer service I received from Stephen Ballance, a sales associate at Peak Kia Chapel Hills. I hate car salesmen, they are always trying to swindle their way into a sale. Stephen was none of that. He was patient, personable, and quite frankly just a normal human being who legitimately wanted to talk cars and find the best deal and option he could get you. I give Peak Kia Chapel Hills the highest recommendation and strongly encourage all car shoppers to ask for Stephen Ballance.