Category: | Clothing Store |
Address: | 13750 Riverside Dr, Sherman Oaks, CA 91423, USA |
Phone: | +1 818-788-4984 |
Site: | rossstores.com |
Rating: | 4 |
Working: | 8AM–1AM 8AM–1AM 8AM–1AM 8AM–1AM 8AM–1AM 8AM–1AM 8:30AM–12:30AM |
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Tracey Dolby
If I could give a 0 I would.. Heres my background: I used to be an Assistant manager for the company and when a customer came in and needed some extra assistance, like looking up a transaction from a month or so ago (which can be a pain sometimes) I did it to help them out. I went in in the morning as soon as they opened, so they werent too busy. I had a couple items that didnt have a receipt that needed to be looked up in the system using my credit card. I asked the front-end supervisor to do this for me and she asked the "assistant manager" who said "Our system doesnt do that." I kindly asked for the Store manager. I let her know I used to work for the company, and I knew they could look it up in the system and I tried to make it easy on them. She said to me " Well if you actually used to work for the company then youd know......." pretty much calling me a liar. She completed the transaction, because I knew they could but she wasnt happy about it. Now I know why the associates dont want to be helpful, their manager isnt.. If you need any extra assistance, dont count on this store helping you out.
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Noella Risley
Open from 8 to something crazy like 12:30?am every single night . Whats not to love ? Even most of the staff is pretty helpful . The security guys are the best! Great cheerful attitudes and greet every customer . The inventory is good . Favorite things: accessories for devices ( wireless earphones smartphone cases, USB connectors ), and accessories/ furniture for the home . Only major complaint... check out lines . Even at midnight for some reason, they just cant get it together !
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Nathalie mcg
I love Ross but this one is the most unorganized and messiest Ross Ive ever been to! Cant ever find my shoe size cause they are all over the place, clothes on the floor, clearance sections are a disaster and the staff is not the friendliest. Too bad cause its very close to where I live but I rather drive to other locations cause its just impossible to find something in this chaos.
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Jennifer Rozo
Love love love Ross this place its just awesome because you can shop for great clothes and at great prices. You have to dig through the aisles to get the good stuff but you do find it at Ross. From the bags to the cute blouses and the SHOES. A girl can never have enough shoes. Just love shopping at Ross and the Fashion Square mall is right next door which is also great.
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Lori Laubacher
This store is open super late. Great place to go when the malls are closed. But be ready for a bit of a mess. The staff here are constantly on the floor cleaning. Customers should be more courteous and not throw stuff all over the floor. The customer service is good considering they have to be exhausted by the time they leave this place
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djpuma007
It used to be very organized, clean great customers service but now is very messy and some customers service gets attitudes. I would give a higher grade if they get their act together, organized, and clean. I wish they organized more around the register, womens department is like a tornado pass by
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A Private User
Rude from the simple employees to supervisors. Every time I shop here, the front desk ladies can barely understand what I say. On top of that they are extremely rude... I love shopping in discounts stores but this particular one knows nothing about good customer service.
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Maria Preciado
No fue muy buena en el area de los niños no se puede ni caminar porque todos los jugetes estan tirados sorry
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Mila Hernandez
I like the store, I bought several things. My only problem was the cashier that help us was to lazy to unbutton the shirts so she could get that hanger out. Instead she practically pop the bottons off to get the hanger out. Lazy.....
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Nathan Valenzuela
the place is discuting and I was sitting on a chair to try it and the lady said to get up I guess she was having a bad day or she just doesnt like her job that was the last time I went there the hazard of falling is really high
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A Private User
The customer service here was great!. I went to get a few things and the people there seemed to be very knowledgeable and happy to help me. As always the prices were great, but the customer service is what stood out for me.
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Nathan Chan
Great discount store! One if the nicer Rosses Ive been to. Has a better selection than most other Rosses and everything is neat and organized. Ive never been to a Ross that was this organized. Bathrooms were decent.
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Noella Risley Downs
Tons off fantastic deals from luggage and designer shoes to high-tech headphones! The only drawback is the massive line at checkout which seems to be perpetually present regardless of time or day.
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Julio Salguero
Great place to get some nice things for yourself or home. One drawback that I noticed in almost every store is if you see it there buy it on the spot or the next time you go its most likely gone.
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Nicole Mason
Its a great big store full of everything. You can get lost looking for stuff for hours. Good prices. Staff not so friendly but this is a store that caters to low income. Parking can be tough.
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Jav Tariv
Great place for lots of bargains, Just a little bit cluged up, but you can find what youre looking for. What I couldnt find at target last night, found it here and 20dlrs less.
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Sarkis Karapetyan
Service is great. I bought my items and forgot them. I called half an hour later and they kept it holding for me until I came in and grabbed it. Plus, very reasonable priced.
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Tosh Hostetter
Shopping at Ross is always hit or miss. Ive been rather lucky at this one though so I continue to go. It may not be the best organized Ross, but they excel where it counts.
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jordin fitch
I dont know why i came back here. They never have what i want. Its very crammed. Never find what im looking for. Hollywood or van nuys locations are better.
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lily abramyan
Its a nice store, reasonable prices but checkout lines are crazy long. They only open 2 or 3 registers. Best time to go there is early in the morning.
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kevin macduff
Its not as messy as the Panorama city one. There are lots of things that can get better but comparing with the rest in this area, Id say this on is OK.
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Shieldmaiden
Best ross Ive been to. Its worth driving 25min to get here. They have pretty much everything and its not nearly as messy as the other ones In my area
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American Riviera Tours
Good Ross with a lot of inventory. Hard to walk around, because of that. You have to spend some time there to search for a bargain
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Karen Flores
Me gusta es la mejor ross qué hay en mi opinión
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Raul Garcia
Por la calidad y lo económico de su mercancía
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The Krisondra
I love the staircase in this Ross. The customer service is usually pretty quick too. And I love their bedding variety section.
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Rico Belled
Its usually quite a mess here, the checkout lines can be very long and slow. But, they do have great deals on quality clothes.
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Glenn A
This Ross location has two floors. However, I find the store to be very crowded with merchandise and it is not very organized.
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Christelle Naddaf
Not as organized as others but has a big selection. Parking on top is limited but parking lot underground is always empty.