Category: | Furniture Store |
Address: | 1727 E McDowell Rd, Phoenix, AZ 85006, USA |
Phone: | +1 602-253-4727 |
Site: | themansionfurniture.com |
Rating: | 4.5 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–5PM |
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MARIA C
At the beginning, I found my experienced with this furniture store excellent, I was quite satisfied with the costumer service they provided. I decided to buy a couch. Around 5 months of having them, one of my set of recliner couches stopped working. I wasnt too worried about it or angry because I had bought insurance, I called the insurance but I kept getting no answered. Therefor I decided to go to the store just to make sure if the store could do something about it, they were quite friendly about it and they had told me they would do something about it. I was told they would deliver a new one and take the old one but first they would have to come in and check the couch. A few weeks went by, they came, took pictures and they went on to see what else could be done. I Called the store again, asked what was gonna happen with my couch and they gave me another answered saying that the couches werent in stock and they wouldnt be any time soon, therefor due to this I had to go back to the store so I could pick new ones and Ill just have to pay the difference. I Went with my family to pick new ones, and one of the employees said they will be in stock soon, we will order them for you, I Went back home frustrated at this point, They kept giving me different answers . I Waited and called to see when will my couch be deliver because the month of APRIL of this year was when the couch was going to be back in stock, but when calling; another employee said they werent in stock again and to come pick new ones but when I DID i had to pay way more money for them and the owner said they will also be in stock real soon now. At that point, I choose to stick to the ones I had and they kept coming back to my house to check the same couch when they already had done so. Its been months now I called JUNE of 2016 and now its currently June of 2017 and the only thing theyve done is waste my time And until this day they havent yet delivered my new couch. I will never buy from this store ever again..
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K Vildor
I ordered a king size Michael Amini bed and mattress from them. Andrés took the time to send me information about the the type of wood used on the bed as well as details that furniture companies dont indulge customers about. Also, he took the time to do this computer technology dimision accuracy for the bed I picked. He sent me four different room arrangements for the furniture. Despite being busy, Andrés also took the time to answer questions and helped me make the right decision. I have never in my years of buying furniture treated so respectfully and patiently. Im not sure what the one star for customer service reviews are about, but the service I received was above and beyond. Andrés was very patient even though I kept going back and forth on bed selections. I took longer on the mattress selection. Andrés took the time to send me videos on it and store locations on the east coast that carried it if I wanted to walk in and test the softness of the bed. He even called one store to let them know I was coming and the model I was interested in. He is truly amazing and I will continue to order from The Mansion Furniture.
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Howard Family
Our experience with Mansion Furniture was phenomenal! We worked mostly with Patricia. Customer service was awesome, phone calls were promptly returned when I had questions, email correspondence was above par, and our furniture came a week prior to the expected delivery date. The furniture is good quality and looks wonderful, but most importantly, everyone who we worked with (from service to delivery) was amazing and genuinely cared that we were satisfied with our product and with the company. We will definitely shop with Mansion Furniture again and recommend them to our loved ones.
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Kim Cooney
I traveled to every furniture store in the east valley and couldnt find what I was looking for. Everything I ran across was all cookie cutter. I took a shot and went to Phoenix to check out the Mansion Furniture. What a pleasant surprise. Was exactly what I was looking for and was in my price range. They have a niche here with traditional/formal/old world look that I just couldnt seem to find anywhere else.
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Juliet Rozo
Todos los muebles de mi casa los he comprado en The Mansion Furniture y son de excelente calidad y muy buenos precios. Magnifica atención al público. Muy buen Experiencia.
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Lori Nelson
My experience with the Mansion Furniture was excellent! Andres was such a nice guy to work with and very helpful and knowledgeable. I received my couch very quickly and it was packed very well so as not to get damaged in transit. I would highly recommend the Mansion Furniture for anyone that would like a new piece of unique furniture in their home.
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K J
They have a great selection of furniture but the customer service sucks i wait 1 and 1/2 months just to have them deliver my daughters bunk beds ridiculous. they dont offer to make it dont even Have the courtesy to call to let you know they wont be delivering
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David Sandoval
Excellent experience with these guys ! Great service and really good deal Andrew gave us ! Really happy with the whole process thank you so much !
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Jose Acevedo
Without a doubt the easiest place to buy furniture. It also felt amazing using a local business.
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Mayra Rodriguez
Very friendly employees variety of beautiful furniture I fell in love with, With great prices !
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Josh Reidhead
Worst place!!! Do not buy furniture here! Jorge the salesman is as incompetent as they come.
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Andres Fajardo
Best selection of quality furniture with friendly welcoming staff. Family owned too.
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Naz Aztec
Excellent quality furniture. Reasonable prices. We are very happy with our purchase.
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Bayou Belle
I bought a bed online from this store. Great price and quick delivery to Georgia!
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Tewodros Tekle
Excellent service with responsible delivery with follow up service.
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Adan Rodas
Te service was very good im happy
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Me Lakshmi
Provided good customer support
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Cynthia Solomon
GREAT JOB