Dorn True Value Hardware

Category:	Home Improvement Store
Address:	926 Windsor St, Sun Prairie, WI 53590, USA
Phone:	+1 608-837-2110
Site:	dornhardware.com
Rating:	3.1
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–6PM 9AM–5PM

Location

Photos 77

Reviews 18

Scott L

This store is very friendly, You get what you put into it, I have seen many upset people treat some of the employees not very nice when they are trying to help them.. I see people complain about price in these reviews and I think you get what you pay for and they also dont buy in the large volume like your big box stores do,so they cant compete on the few dollars difference. Dorn hardware has a better selection of glues, caulk, tape and dont forget the nuts and bolts. You cant get half of those items at Home depot or Menards been there looking myself. Knowledge is something you learn as you grow in the business, You ask a not so basic question to a younger staff person give them a break they might not know what you mean but they will find someone that does in that store to help you. Try finding someone at Menards that really know there departments and they cant tell you. Dorn hardware staff needs to know the whole store. Yes the whole store. Try getting that at your other stores. The comment on the rental about not renting to someone. There is more to the story on this I would guess. Dorns will rent to anyone that has a Valid Wisconsin DL and a Credit card, You dont have that they wont rent to you it is for there protection. When you are in the store sure there is a chance some one might not walk right up to you and ask you if you have a question on weekends It is pretty busy when I have been in there and they dont have 30 employees in the store like Menards. My belief is buy local and from your small business owners you are better off.

csteinweg

Great selection and they have many things a big box store wont such as a consistent year round selection of grill parts and many specialty items and services. Sharpening of even planer blades, glass replacement, all kinds of stuff. I go there when i have little time, only a few things to get and i need to talk to an expert. If i have a lot of stuff to get i cant afford the higher prices. Theres also a sharp difference in knowledge. The counter workers and people who answer the phone usually dont have any hardware knowledge nor any idea where anything in the store is. You always get transferred to some guy in the back whos an expert, even for really BASIC questions. Same happens in the store . i just think they would educate all their employees on basic hardware knowledge.

Nicholas Meyer

What I call a "real" hardware store. You can get things like axe handles (and you get choices between handle types and even what sorts of wedges), bolts and nuts made of any material and darn near any thread/pitch, electro-magnet coil wire - you know - hardware. Nothing against nearby big-box home improvement stores but they are NOT hardware stores. You need brass rod, a knife switch, nylon bolts and a replacement handle for your old hammer? Come here.

J Taylor

Been in here twice, nobody bothered asking me for help. When I needed help, I had to go up to the front counter, and the lady yelled through the loud speaker twice to get directions on where I should go. Prices are to high and service is hopeless. Also has a poor layout. Will take the extra time to drive elsewhere, before I go in there again.

A Private User

Rude service! Refused to rent after I complained about conflicting information being told to me by different staff. One person was nice and very friendly but when I note the discussed terms on the contract, the other guy had a fit. Save you money go to A-Z or Home Depot, friendly services and lower prices.

Jonathan West

The paint manager at this store was clearly intoxicated and rude to one of its customers when the customer asked if they could mix two different types of paint, well knowing the outcome of the mixture. Dont bother going to this store the overall feeling of this store practically screams "unprofessional".

Nina Sparks

I tried twice to find out if a certain product was carried by this store. Both times I was put on hold and after over 5 minutes each time, with no one getting back to me (and horrible music) I finally gave up. Needless to say I will not bother to purchase anything at this hardware store.

Van Floyd

They have items I cant find in the big box stores, and the employees actually know what they are talking about on their products. Prices are high in some things but the products are good and last. Employees try to be helpful and you have local help.

My Account

Poor customer service. First employee did not know how to rent an item. Second and third employee did not acknowledge me. By the time I finally received service, that item I wanted to rent was taken. Waste of my time and their loss of sale.

Nick Gindt

Large selection of products, and 5 star paint supplies. The downsides are prices are higher, and for some reason every time Im there another customer asks me if I work there....

Robert Hull

As with all Down True value service was good and good selection of everything I needed.

John burn

great local place and the people know much more than the big box stores.

Gtr R

Good selection. Clean store, spacious isles. Staff is friendly.

Agnes Beckwith

Very helpful and friendly and they help you find what you need

Terry Balding

I shop there often. Fast in and out. Helpful people.

Ryan Day

Awesome customer service