Monet Flowers & Gifts

Category:	Florist
Address:	509 Main St, La Crosse, WI 54601, USA
Phone:	+1 608-785-7070
Site:	monetfloral.com
Rating:	5

Location

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Leaflet

Photos 13

Reviews 9

Bill Hutschenreuter

Im sorry because I like to write positive reviews. My experience was sadly not a good one. I wanted to send a pretty arrangement to a special friend, who helped me through the death of a loved one, and I knew Monet could do it! I saw an arrangement at Dahl Ford in Onalaska of beautiful long stemmed yellow calla lilies in a clear vase, done by the owner of Monets. I was excited because I knew that my friend would love one just like it. So I called to order the flowers and said that I wanted long stemmed yellow calla lilies in a clear glass vase, like the ones I saw at Dahls. The one who answered the phone sounded stressed. I tried to tell him exactly what I wanted, but didnt know the exact number of lilies to order, so I said "just like the arrangement I saw at Dahls". He said he had only 11 lilies total in his store, and so I guessed to use 7. I called back and told him to use all 11, how ever many it took to look like the one they did for Dahls. I also repeated what I wanted to one of the guys who does the arrangements. I didnt mean to be a pest, it was just so important to me that they made them with only the calla lilies and the clear vase, nothing else. (I was so worried that they would get messed up.). I asked for them to be delivered. I was so excited to see my friends reaction. He said that the flowers came after 4:00, but made no special comment otherwise. So the next day I saw them myself and I had no words. These pictures show what he got. Needless to say I was really disappointed! The next day I took the photos in to Monets. The owner said that he made both arrangements. He insisted that He gave me exactly what I asked for. Then he said that he would refund my money if I brought the other flowers back. I couldnt believe that he was serious. I told him I wouldnt use my time and my gas to go take flowers back from a friend. I never heard of customer service like this. The owner then followed me out of the store onto the sidewalk saying that he would call the police. Then he saw the name of my employer written on my shirt and said that he would "make a visit there". I went to Monets because I knew that they would do a beautiful job. Honestly I can only conclude that the owner was irritated with me for calling him multiple times, when initially making my order, so he could get back at me for bugging him. Plus, when the flowers did arrive my friends birthday was almost over. Like I said earlier, Im sorry to write such a negative review when the initial flowers that I saw were so lovely! (BTW, The cost of my flower arrangement? Just over $64.00)

Kait Venden

I bought my wedding bouquet and roses for my centerpieces here. My bouquet was absolutely beautiful, and exactly what I described. I also have ordered flowers, and the quality and customer service was great. They also deliver flowers to the hospital for free. My only complaint is that they are a little pricey.

Erin LaVoie

Ben and his team at Monet are awesome to work with! I absolutely loved my bouquets and arrangements for my wedding last week! They took the time to understand our taste and then created something beautiful for our day at a fair price. I would recommend Monet to any other bride in the La Crosse area!

Holly Puzon

They were GREAT. I live out of town & my brother had me on Face Time so I could see how fresh & bright the flowers were. I was able to pick out my own arrangement @ a great price!! Thank you Monet Flower!!!!!

Matt Hein

Ordered Admin Day flowers. Wasnt clear on what I wanted, but Monet Flowers worked with me to get everything just right. That level of customer service earns me as a life-long customer. Thanks Monet.

Chynna Haas

I bought a flower arrangement for my desk and it was stunning! Beautiful flowers that smelled amazing. Staff at Monet was incredible kind and super easy to work with. Highly recommend!

Jeremy Parsneau

The passing of my father was a very difficult time. Pat and his staff are professional and made the difficult period seamless. Thank you for providing the services and the sympathy.

Andrew Matz

Monet always creates fresh, great looking pieces for a reasonable price. I have never had a bad experience, and would strongly recommend.

Kamundson20

Love their flowers!!