Michaels

Reviews 36

TI

Tikibuns

Sit on down everyone, because Im about to tell you a lovely story about this store and everything wrong with it. All right, so first off, the store itself is a hot mess. The organization is terrible once you get past the first few aisles. The whole place makes no sense. Theres one thing on one side, and then you have to search around the entire store to find the thing that goes with it. Not to mention that anything related to sewing is hidden in the overly large area for scrap-booking. Not only is location an issue, but they seem to not care at all about where things disappear to or whether or not things are taken. In fact, they dont seem to care at all if things are stolen. There are little fake fruits missing from sets, open packages of materials, you name it. The one thing Ive seen personally is the whole face paint kit deal. My fiance looked through all of them and there were things missing from every single one, and we had to settle on one without a certain color. (At least we didnt need that one.) Oh and dont get me started on employees. Normal employees? Theyre fine. Theyre helpful, and theyve somehow learned the misplaced organization. The management? Dont make me laugh! Those people are children. Absolute children. One in particular, the female one? Hahaha, thats hilarious. Shes a child. She throws tantrums about having to do her job. She and one of the other older employees team up on the younger ones, particularly sales associates, and make them feel as bad as possible even though theyve done nothing wrong. Oh yeah, thats a great way to treat people. Also, did I forget to mention that they exploit peoples insecurities? Yeah, people with anxiety problems? Nope. They make them feel terrible. Basically, if you go here, you wont find what youre looking for, and they probably dont even stock it. Also, if you need to see management, dont even bother trying to get ahold of them. Oh, and if you apply for a job, dont have insecurities at all because theyll treat you like an animal.

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DA

Dawn Craig

Just called the Michaels in Martinsburg to find out if they have the poster board I need and they lady told to call back in 20 mins... seriously bad customer service. I asked if there was a manager I could talk to and she said "No, theres not one available." She said she had customers at the register and she was the only person on register. I then asked if she was the only person in the store.. nope, the manager is on the floor helping customers... so I guess Im just chopped liver... I called Hobby Lobby in Hagerstown and they not only looked to see if they had what I needed but help describe what they had so I could decide if it would work. Much better customer service!

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Rebecca Roper-Adams

Poor customer service. Went to buy a grapevine wreath and was told when I got to the register they couldnt sell it to me because it another stores tag on it "And we dont know how it got here." Asked if they could scan a tag from a comparable wreath and sell it since they somehow had it in their inventory and you would have thought I was asking them to reveal nationally guarded secrets. The manager was implying I was asking them to do something illegal since "this isnt ours." Well, it is yours, because you refunded someone for a wreath that "isnt yours." Ill spend my money some place else.

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Christina Smith

Dont plan on returning anything that you may have bought because they wont take it back! If its not in its original packaging and in perfect resellable condition forget about it. Brandon the manager is not a very good manager considering the $10 velcro he wont return is now going to cost their business $100+ because I will go out of my way to make sure I never shop there again. Hobby lobby and AC moore are getting bigger for a reason.

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DA

David Gregory

It Has a large selection of crafting supplies as well as kits to get you started. It even has supplies to get your children interested in science, math, art, and other subjects. However I couldnt give it 5 stars due to the lack of service and help.

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CO

Connie Gifft

I buy my yarn for curly scarves here and the color selection has dwindled down to almost nothing compared to a year ago. please add more colors!!!! no problems with anything else.

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SC

Scott Hager

Not one of my favorite stores as Im not an artistic, artsy guy. But, their custom framing is great, their sales are worthwhile, and their seasonal items are good.

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KA

Kat Cimaglio

Inconsistent inventory, zero customer service, overpriced items and lower end merchandise. This store is only for absolute last resort purchases.

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Nate Altier

Usually has whatever art supplies you may need at a great price and the framing department always does an outstanding job framing my work.

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Justin Collins

I love Michaels! The only problem I have is it always feels crowded. Not crowded with people. The isles are very tight.

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DA

Dawnelle Fairall

It is a crafters go to store all the supplues you will need. They are always offering email, mobile or print coupons

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DO

Don and Donna Hunter

Boring and over-priced. I can usually get the same stuff at WalMart or even the Dollar Tree for much less.

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TR

Tracy Hibberts

They are called Michaels Fabric and Craft but they hardly have anything related to fabric and sewing.

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IR

Irene Parsons

Very slow at register should have opened up another one stood in line at least 15min

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CO

Co2 washington

Loved every minute of Michaels it is a wonderful place to shop at for your art supplies

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DA

David McGuire

Very helpful staff. Looked for something for a craft project and they helped find it

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Cory Faulder

Good selection. Overpriced like most other craft stores. Slow check out.

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JA

Janice Burch

My favorite place to shop with a 50% off coupon even if you forget it.

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KA

Kay Kidwiler

Sometimes experience but they have great coupons and customer service

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TR

Tricia Mckinley

Great place to get craft items. Sale prices are good.

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VI

Vickie McFarland

They are pricey but its worth going to now and then.

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CH

Christina Ploch

Horrible customer service... just lost my business!

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Johnny Gomez

Decent selection with some good discounts

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Tyler Gibson

Good selection and a lot of sales

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Robin Arnicar

Good variety of craft supplies

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Strat Egerie

Great selection, good coupons.

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NA

Nation Decay

Big selection and clean store

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RE

Reginald Tolliver

Great store, very organized.

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JA

Jackie Richards

Friendly staff. Great sales

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LI

Linda Blenker

Love their frame selection

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JO

Joshua Meadows

Good prices, staff is odd.

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MA

Mary Weicht

So many items to pick from

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JA

Jason Braman

Best craft store around.

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Josh von Gersdorff

Great craft store

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AN

Anna mmm

Limited selection

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GE

Georgia Breeden

Crafts

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