Trek Bicycle Store

Category:	Bicycle Store
Address:	331 Tukwila Pkwy, Seattle, WA 98188, USA
Phone:	+1 206-575-1996
Site:	trekstorewashington.com
Rating:	4.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 48

Reviews 12

Scott Edison

Ive purchased two Trek bikes from Kurt and the team at the Trek store in Tukwila. My current bike was purchased in 2014 and it has been fantastic...until recently. I have had some problems with my brakes and it turned out that there was an issue with my frame that threw the rear disc out of alignment and created uneven wear. I emailed Kurt to ask him what I should do about the issue. He suggested I connect with his service pros and they will assess the situation and set me up with a loaner while they figure things out. I dropped my bike off at the shop, showed Charlie the issue, and ten minutes later I walked out with an upgraded version of my bike to ride while my bike was being fixed. Trek ended up replacing part of my frame under warranty and Charlie and the service pros at the Trek Store got my bike back together quickly, kept me informed as they progressed, and got my bike ready for me the day I needed it. I cant say enough about the service Ive received from Kurt and the Trek Store. Thanks guys.

trisha hughes

Wow. Very impressed with the professionalism and focus to detail. I have only ever ridden dirt bikes, and walked through the back doors on accident and got only big smiles and actual waves and hellos from workers in the back room. Walked into the front and was immediately greeted by the owner. Again, big warm welcoming smile and a hello. Im actually quite a bit over weight so felt a little intimidated going into this serious bike store. The owner put me at ease the second I saw his face. He was there to make someone happy with a bike. It was pretty cool. He spent the next two hours with me. He never even looked away from me, not to one of his emplyees, never answered a phone......nothing. he was there for ME! I am so impressed with this guy and company that I had to get on here and write a review. I dont do this often but everyone needs to know where good customer service is, because its hard to come by. Check this place out. I really cant say enough. They went above and beyond for me.

Kelly Christensen

Trek is massively underrepresented in the PNW and its been really nice to have a corporate-owned store in the Seattle area that has the full line up as well as all the good Bontrager stuff. Its great to be able to walk into the shop with a plan, "pick up the new Bontrager hip pack," "get a look at the Stache 9.8" and know that not only theyre going to have it, but the staff has tried, tested, formed an opinion of it. Everyone Ive encountered at the shop rides, is vested in cycling in one form or another, and will sit and talk trails, bikes, etc. with you. The shop feels like a mom and pop with the added benefit of having the full inventory of Trek and Bontrager sitting on the shelves.

Miguel Garcia

Im honestly kind of jealous of every other person experience at this shop. Went in today with my friends because Im trying to get them into mountain biking. While there an older man asked us if we needed help. I told him we were there to check out the shop because I like Trek bicycles. He went to the back shortly after and told another employee "hey, can you watch these guys." To me I felt like we were targeted because of the color of our skin. At that point we felt very unwelcome and it changed my friends view of people on the cycling community. So seems like if you are a minority it is best not to stop here. Worst experience Ive had at a bicycle shop so far.

FERRARISCUDERIA16M

Wow. If customer service was half as good everywhere else as it is here I would have way too many bikes than I need. The staff knew their products inside out and helped me decide what type of bike I needed by every aspect I missed and didnt think of. They answered all my questions and explained everything I wasnt sure about Im honestly blown away by how good the shopping experience was in this store and just wanted to buy everything I couldnt afford lol this is one of the best bike stores Ive every been in and I will be sure to spreed the word. If you want an awesome bike or dont know what to buy they have everything from entry level to pro.

Joel Yakar

I have been to the store today at around noon to get a full suspension bike&other accessories. I honestly only have good things to say about the store in general, and Jim, the guy who assited me in particular. Jim helped for about an hour and 15 min. He payed attention to the smallest detailes and was very nice, informative, professional and everything else you would want in a bike seller/rider throughout the whole visit&process. Thank you Jim for all of your superb help, and thanks to the Trek Seatte store! If I lived in the area I would definetley do my future business with them. Joel, Israel

Matt Clarke

Bought a second hand bike off craigslist that started giving me problems and my GF had recommended this place so I stopped by. Not only did the representative tweak my bike enough to get it going again, he showed me how to maintain it myself and all in a matter of minutes. To top it off, he didnt even charge me for it! This is how businesses get lifetime customers, I will definitely be back for my future biking needs :)

Geoffrey Liu

Went there on a Saturday afternoon to get replacement parts for my bike. Its a very nice store, with a wide selection of bicycles. The staff were very friendly, and definitely knowledgeable! They wont try to upsell you or pressure you to spend lots of money, which I very much appreciated. Its also a huge improvement from its former location, where it was named Bicycles West. 10/10 would recommend, would go there again.

James Grant

Amazing staff and serice, Zach went out if his way to help and loan me some tools. I flew in from out of town with a boxed bike and forgot my pedal wrench. They helped me pick out a few more items I needed before my ride and you couldnt ask for a better experience, professionalism and friendly service! Trek has a customer for life in me and next time Im back in Seattle I will be sure to stop in here again.

Chris Dinsmore

Took 2 bikes in to be tuned. Upon getting them home it was clear they were never even touched. I gave Kurt and his people 3 chances to fix their problems. Each time they missed something major. Most recently a returning the bike with the brakes not even touching the wheel. It is apparent this store has some massive issues in their service department. I am going elsewhere for all future bike needs.

ryan barnes

Just remember before you spend any money at a Trek store that its a corporate business and not a local bike shop. They may try and fool you into thinking its an lbs but its far from it. They outsource a lot of their employees and non of the money you spend will go back into the local cycling community. Go support your local mom and pop lbs. There sure is no shortage of them in the area.

Yuriy Motso

Great customer service. Extremely knowledgable and helpful. They want you to have the best bike experience possible. But they are super slow at getting you a bike thats in stock at their main facility. I bought two bikes that were both in stock and its taking two weeks to get them. After a huge purchase like that I would have expected faster shipping. So be prepared to wait.