|Address:||832 NE Northgate Way, Seattle, WA 98103, USA|
|Working:||Closed 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 11AM–4PM|
As an older woman I often receive poor service at home repair big box stores. I was pleased and delighted with the courteous and attentive customer service at this business. I am often pursuing projects that I have invented myself, and it can be tricky and time-consuming to find the right solution. The person who helped me was patient and helpful, he gave me the time necessary to explore options and he had enough creative and problem-solving background to be an asset to my quest for reaching a solution.
Stopped in to look for corrugated fasteners and was disappointed with the slim selection - youd think for a woodworking specialty shop... Anyway, I mentioned this on their online survey hoping that Id be providing constructive feedback and having no greater expectation. Next morning, I receive a call from the store manager to discuss and remedy the situation. Nicely done! Rockler has truly redefined the meaning of service.
The staff is incredibly knowledgeable and helpful. As a novice woodworker, I rely on them to tell me what products I need - and dont need - and they have never yet steered me wrong. They carry Wonderfill, which is the best wood filler ever! They also have a took sharpening service which is great. The turnaround is quick and my pruning shears came back razor sharp and perfectly aligned.
Rockler is an incredible resource for anything related to fine woodworking. Ive found their varnish and finish selection to be particularly helpful. Their ability to make special orders or restock out of stock items in a timely fashion is their weak point. But generally they have most items you could need for any kind of woodworking.
The staff are very helpful and knowledgeable. This place has a large selection of quality tools, finishes, and hardware to help you with your projects.
Lawrence was awesome! Spent some time showing me all sorts of sharpening tips and really knows his stuff. Great store.
Well stocked store with a friendly, knowledgeable, helpful staff.
Great staff always helpful and knowledgeable.
Helpful, knowledgeable and friendly staff
Nice staff great store.