Sears

Reviews 4

HE

Henry Quiales

I just got a email for the leasing company that you use. They told me that my payment was late because the card was expired. I asked them what lease? They should have ended months ago. The lady informs me that the leases only end once you decide to buy the item. So I asked her what was the cost to buy the items figuring that it couldnt be much. She tells me one lease is $290 and the other was $410. I was shocked considering the original purchases was for $316 and $431. I have been paying $31 a week for one and $78 a month on the other. I asked her why they want paid off because the both stores said the lease was for six months. She tells me that the payments dont apply to buyout of the merchandise. She then instructs me to contact the store. So I call all three stores that I spoke about the lease. All the store managers tell me that the leases range from 3 months to a year. They all told me that they no longer own the items and that the leasing company is the party to deal with. So I ask why are you selling a law that has a set term for payments if you are not actually paying anything toward the items? Why did the different stores in three different counties use the exact same sales approach that the lease was for X amount of time or that you can buyout early? I wasted over a thousand dollars on something that I could have bought that day. The only reason I leased it in the first place was for installment payments on my credit report. Which they didnt even report. So all three managers said I needed to call the leasing company back and work with them. So I called them back and simply asked for a address to mail this crap back to as it was cheaper to buy the items at full retail price since the items are all discontinued. They gave me about 20 minutes worth of why I should keep making payments. Needless to say. Im paying postage to mail two full-size air conditioners and a tool box back to them and to be left with absolutely nothing. That was a pretty criminal act to offer a service in such a deceiving way. No wonder your company is failing so horribly. Its really sad when prey on costumers in ways that make Wal-Mart look like saints.

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A Private User

I tried to call Sears to see what TVs they had for sale. I just sold my pool tabe that has been taking up my entire living room after months of trying to a friend. It was full size 1 slate and I just broke my back helping him move it. I sold it to buy a new TV and have cash in hand so I started calling around to see what was in my price range. I called Best Buy and there was no wait time and the associate was very helpful. I stopped by Fred Myer in Bellevue and the kid working there was very polite and dropped what he was doing and showed me the TVs. He mentioned one by the produce section that I wanted to see on my way out. I couldnt find it so I asked another employee stocking produce and he stopped what he was doing and walked me right to the TV that I walked right past. He was also very polite. I saw Sears across the street so I decided to call on my way to school. Before I said a word the man from "The National Call Center" kept saying there was to much static could I please call back. I made calls before and after: no one else complained of static or couldnt hear me. He was disrespectful by ignoring me when Im trying to spend a great deal of money. I called the store closest to me to get information on their products in stock and visable; Google can tell me with no hold time or disrespect what Sears sells. So I am taking my money to a place that not only wants my money but deserves it. I dont even have to pay extra but if I did I would. I am price concious but I feel the experience is part of the package when buying a product and thanks to the internet with review sites most businesses are starting to understand. Im not bashing on Sears Im applauding the fact that other businesses are starting to understand the dogma of product, fancy advertizing, and underselling youre competition are obsolete.

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Maryl Dominic Widdows

Not for drop ins. I like the inventory, range and prices are good. But checkout can be horribly slow. I just gave up trying to buy a single pair of jeans. At the first checkout / customer service desk, there were two employees, both took over 15 minutes with customers who had large orders, a variety of coupons and returns, which led to phone calls to managers, cancellations, debates. At the second checkout, the young cashier appeared very nice but was flustered - she was running around the store trying to find out about some item for the customer she was serving. She suggested I tried the third checkout desk, where one employee was busy moving items around and with a huff told me that I should go somewhere else. When I said Id been sent here and asked could she please just check me out, she grumpily went to the cash registers and pressed a few buttons and then said "You can wait ten minutes for the machine to boot up or go somewhere else." At that point I gave up and went home and bought my jeans online. So much for trying to support local commerce. I would go back to this store but only if I had lots of items to buy to make the 20 minutes waiting in line worthwhile. Advice for the store would be to separate checkout from customer service. Sure, its good to take care of customers who want to process returns, coupons, exchanges, emails, loyalty points, etc., but if another customer wants to do the quaint old thing of just exchanging money for goods, they shouldnt be prevented for so long. And when you clearly have over 20 staff but only 3 are actually serving customers, please rethink how you manage them.

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M. Walker

Terrible experience with Michael S., whom I was told was assistant manager in electronics dept???. I purchased 2 mattress sets over a year ago and both started sagging & collapsing. I wasnt able to file a claim with Sealy or Sears because it didnt meet the requirements (they make it impossible). Upon finding my receipt I also noticed I was overcharged. Ive been sick since 2012 & I explained to Michael that I was sick & just wanted to try the bed (referred there from the store in Fed Way, WA since they didnt have model I wanted). I was treated horrible and basically made to feel I wasted his time and he gave every reason he could think of to justify the price difference. After that he refused to help me stating it was my fault for not bringing it to their attention when I purchased the mattresses. Since I received no help whatsoever I told 3 men looking at mattresses not to buy them & shared my experience with Michael. At that point he yelled from across the dept that I was no longer wanted in the store for harassing customers, even when the men said I wasnt. Three officers showed up (for someone who didnt commit any crime and escort me out and ban me from the store. I sent an email to district manager as well as regional manager & have yet to hear from them. Reviews stating employees are rude are completely accurate. I will pursue this matter further. To have 3 officers for a 53 person who told the truth about customer service was treated like a felon and stalked through the store by some urchin looking security (Im assuming) is atrocious.

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