Zales - The Diamond Store

Category:	Jewelry Store
Address:	625 Black Lake Blvd SW, Olympia, WA 98502, USA
Phone:	+1 360-754-0475
Site:	zales.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 10

Reviews 4

Marin Davis

My husband had bought my engagement ring in Kansas and when we moved to WA this was the nearest Zales. I found a wedding band that I liked out of a pretty slim selection and an unhelpful sales lady-she kept acting like I was annoying for not already being a jewelry expert and hurried to make a decision. We mailed them off to get soldered and I get a call about putting them flush together. To me flush means no gap which is what I wanted and originally had been quoted $60-75. Imagine my surprise when I get there, pay $210 for it to be soldered flush and IT WASNT. Theyd been attached but there was still a gap. I brought this up to the lady working the counter and each time after a little back and forth not understanding shed end it by saying "ok swipe your card" also not caring. I am so upset with paying hundreds of dollars and still not getting what I want, leaving unhappy and they dont care. Buyer beware if youre wanting the same thing in a ring like I was!

Josh Baker

I was looking to upgrade my wifes ring for our anniversary. Every associate was very happy and friendly. They were not pushy at all and gave me space to just browse but they were still very attentive. All I had to do was look up from the case I was at and the sales associate, Dory, came over with a big smile to assist me. She was very personable and very friendly. She never onces tried to "sell" me on the rings. Instead she asked how I met my wife and how long we weve been together. She actually took the time to get to know me and my wifes story. I ended up getting a ring from her. Months later I went in to get matching earrings and there was Dory. She greeted me by name which blew me away. I could only imagine how many people she deals with in a day but she remembered me from months prior. Needless to say every time I go into Zales, she is the one I ask for.

paul lopiccolo

Dropped of vintage divers watch to have a crown and stem repaired. Zales had the watch for 3 and 1/2 weeks broke the band and never emailed me or called to tell me that there master jewler could not fix the watch. No parts available. I called another jewler they gave me Seiko of america they have parts and service this watch.I purchased this watch new from Zales in 1984. Very unacceptable service from a well known jewler I will never be a return customer.

Thea

Beautiful jewelry. The employees are very helpful in finding what suits your tastes.