Kay Jewelers

Reviews 10

SH

Shallyn Bensonhuber

Holly began helping us then had Tim assist us when she needed to step away. Tim was great- personable and kind. He listened to what my preferences were and showed me what he thought my align. I saw a very vintage marquee ring with filigree like carvings and beautiful details. It was just a little too thin on its own as I prefer wider bands. We looked at several more rings but I ended up going back to the marquee. I wondered if there was a way to make it exactly what I wanted. Tim had shown me solitaires with different guards and I thought maybe a guard would work with the marquee. He did his best to bend the guards and place the marquee ring inside. Because the marquee band is wider than the solitaire rings that are normally supposed to be placed inside, it wasnt a perfect fit; however, after the sautering it look and fit as if it was always a part of the ring. Tim then helped us look for a ring for my fiance. He chose tungsten carbine because of its durability. We received 30% off the Neil Lane marquee as it was on clearance and 20% off the guard and mens ring. We purchased the Neil Lane ring first, then used the certificate money we earned towards the other two rings. If you come here we highly suggest Tim or Holly!

---

MC

McKinley Adkins

Worst customer service I have ever expierenced. I bought a ring from them and was told it would be ready the 1st of March. Its a drive for me to get to the mall so I figured Id call them first to make sure the ring is there. Ive called them about 10 times and no one has even answered the phone. This happens every time I call with questions regarding purchased items, as well as questions about my account. These people have no idea what customer service is, and how to keep customers happy. I highly suggest that if youre going to purchase jewelry, that you dont go to Kay. You will get screwed over.

---

HA

Hannah Ball

Downside is it takes 2 weeks to have anything done to your ring because they dont do repairs/resizing in house. Great service, I havent seen any good reviews really for Kay and I never understood why. I love my engagement ring from here and its very nice they take care of it and insure the diamond for life as long as you bring it in every 6 months for inspection. Even when I was a bit late on it they said it was ok just tey and come in before 6 months next time.

---

JO

Jonie Mancilla

Worst f***in costumer service ever. So my wife was next to be helped by a rep, my wife was just gonna pay bill. A couple came in and sat down and start looking at rings. One sales rep got done helping a costumer after 5-10 minutes. And as my wife walk up to the register, the sales rep said to my wife, "oh I think theyre next pointing to the couple sitting down. Like really?!?! They tryna make sale than service.

---

VI

Vincent Jackson

I purchased a watch here, and had to send it back for repair, its has taken over 6 1/2 weeks, and still without my watch. This service sucks. And no one can give you answers of why its taking so long. And Kay is the largest Jeweler in the USA. Be careful were you spend your money. Big may not always be best.

---

KI

Kimberly Gilmore

Exceptional assistance and pieces available. The manager was extremely helpful to my disabled husband to have items she knew I was looking at available for him to look at and buy without waiting. Thank you Holly Berry!

---

DA

Daniel Dick

This location is great for a kays, but Ive found that their products are extremely overpriced when compared.

---

JE

Jessica zeller

Worth the drive to go to Puyallup. These people are morons,

---

MA

Mariel Dellosa

Rude ass people. Dnt go here

---

JA

Jason Kjelstrom

Not helpful

---

---