Westbury Apothecary

Category:	Pharmacy
Address:	8903 Three Chopt Rd, Richmond, VA 23229, USA
Phone:	+1 804-285-3428
Site:	mygnp.com
Rating:	3.9
Working:	8:30AM–10PM 8:30AM–10PM 8:30AM–10PM 8:30AM–10PM 8:30AM–10PM 8:30AM–5PM 8:30AM–5PM

Location

Photos 34

Reviews 21

Travis Roell

Kroger recommended Westbury because they have a bigger stock of medications and would probably be able to fill mine faster. (I really liked how Kroger was worried about the speed in which I receive my medication). A couple of minutes later, I drop off my prescription paper and they tell me they will get it in at 7pm as they didnt have it in stock. 7pm rolls around and they tell me that this medication requires a prior authorization from my insurance. That is ok by me, it is not their fault. So, two weeks rolls around and I call them and they tell me that the doctors office is the hold up. I call the doctors office right away and they tell me they already had the prior auth on file and they faxed it to Westbury the same day they requested it, two weeks ago. So I call Westbury again and they say that it will be ready in an hour. I call them one more time to make sure the next day that it is ready and they say it is. I go in, and low and behold! it is not ready, in fact, the girl behind the desk says they need a prior auth. I tell her that it has been done twice before, so she gets a pharmacist and they find out they have been trying the wrong dosage. They try the right dosage and find out they cannot even get the medicine for two months. My pain does not end there. I go to Kroger without my prescription to see how long it would take them. 3 days later, Kroger has my medication, so I go to Westbury to pick up the prescription slip. THEY LOST IT! They told me that the owner would call me, and I havent received a call. I am now 3 weeks without a medication I need as part of my daily life. It is affecting my job, and my life in general. Yet, every time I contact Westbury, something worse happens.

Brendan Dwyer

Words cannot completely express how horrible this place is... Alas, I will try anyway. It boggles the mind how this place is still in business. After my first ridiculously bad experience, I thought maybe I caught them on a bad day. Unfortunately, it was only the beginning. [Disclaimer] We were forced to use this pharmacy because it is it the closest compounding pharmacy to us and we needed compounded meds for our 2 month old. The second time was just as bad, and third time was worse. The customer service was horrible and the communication between employees is non-existent. Unfortunately, you cant just talk to one person, or two, or three... It is hard to trust the prescription when dealing with this place. At this point, I would drive to Williamsburg rather than go back.

A Private User

I called to inquire about a particular (common) over-the-counter medication, and the first woman who answered the phone seemed very bothered by my call. She transferred me to a pharmacist who looked for the medication, but said they didnt have it, and if they didnt have it (he said they carry "everything under the sun"), then you couldnt get it. I called the Kroger next door and they had what I needed and was very helpful (unlike Westbury).

sus9DigitalCreations

Ive been dealing with Westbury for over 25 years. You will not find a better, more personable, pharmacy. They stay well staffed, so wait times are minimal even on walk-ins when its busy. They also have a compound lab which most pharmacies dont, and generally have a bigger stock then most pharmacies. Plus its hard to beat their free delivery service. Theres not a chain pharmacy that can touch their customer service.

John Flynn

I have used their medical supplies are several times because they are near me. I have always been DISAPPOINTED. In my opinion, most of the staff ranges from incompetent to surly. They dont keep good records and they are not helpful in dealing with prescribing doctors or insurance companies. This last week I went in there and it was the last straw. I will not go back.

A Private User

We are from Fredericksburg and come down to this pharmacy when we need shots ect. Our family doctor is in Montpelier, because we dont trust Fredericksburg doctors, bad experiences, we also have family in Montpelier. Anyways, the doctor does not stock shots for infant-toddlers, ect. and we had to find a place to get them from. Well, they have them here!

Pam Banks

Im very surprised about the bad reviews about Westbury. Ive been going there for years and have never been disappointed. The sales clerks are numerous and always ready to take my prescription order right away. There are also numerous pharmacists to fill the prescriptions. I wouldnt go anywhere else.

amanda staley

Nice place to grab lunch. Usually busy around lunch hour so it can take a little bit to get your food but its worth the wait and the staff is great. It could use some sprucing up or a deep clean.

Edward Mcadam

A little pricey but more than just a mom& pop pharmacy... And breakfast is good too aspirin to ostomy supplies, Nick backs t Vera Bradley they are more than meets the eye from the street.

Shawn Dreelin

Best Pharmacy in Richmond! They always have what I need in stock and if not they can order it fast and front a few. Friendly people. Support your local pharmacy.

Tereza Gorkin

Terrible customer service. Twice, their compounding lab has screwed up my cats prescription, resulting in a fearful, sick cat, and a torn up human.

Todd Rigler

I wouldnt trust this place with my medicine. They have had trouble with FDA several times. Its all about the money not your health.

J. S. Schiēss Electric & Generators

Dont know much about the pharmacy, but man do they have some yummy tastiest treats in the old fashioned style candy case !!

Julie Valdez

Fast very friendly. Care about thdddxxzm

A Private User

Could use better staff/manager and owners! Not the best staff! Rather go to Buford Rd Pharmacy

Richard Beasley

Under new management, far cry from days gone by. I really miss good old Wesybury,