Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	10040 Midlothian Turnpike, Richmond, VA 23235, USA
Phone:	+1 804-272-1107
Site:	storelocator.pepboys.com
Rating:	4.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 46

Reviews 23

Katherine Grayson

I had an appointment at 11, for which I took time from work. ALL I needed was an oil change. Thats it. Nothing fancy. And I waited two and a half HOURS for this to be completed. For two hours, my car was left unlocked and unattended in an open parking lot. I couldve googled how to change oil, purchased the materials, completed the task, and cleaned it up in less time. The claim they kept making was that they only had one technician that day, but I counted four employees who passed me outside munching on snacks and smoking. If theyre hiring people who cant change oil, I have no idea how they get anything done. The only positive thing was that they had a table outside where I could sit and keep an eye on my car--and I got a tan waiting. Ive been in car accidents that were more pleasant. The Pep Boys website rejected this review, no surprise. This is word-for-word what I wrote for them.

Debbie Fayman

Easter Sunday. I have a flat tire. I called Pep Boys and asked if I was able to get my tire inflated enough to get to them, would they be able to take a look at my tire. They said, Yes! I used a portable air pump and got enough inflation to get there. They took my car immediately and discovered a screw in the tire. They patched the hole and got me back on the road. Oh, and this is the best part: They wouldnt charge me. Thank you for the Easter Blessings, Pep Boys. Your 10040 Midlothian group is just amazing. Thank you!!!

Darren Demoret

Called around to several places today about an oil change. Most were very rude and made no attempt at setting an appointment if they didnt have time today. I called Pep Boys and even though they were full today they asked if they could schedule me for Monday and even let me know about coupons they have online. Even though their price was slightly higher than some of the other places I called they were by far and away the best customer service I encountered today, so I booked by appointment for tomorrow! Way to go Pep Boys

austin bannister

Got my car reinspected here after it got rejected my Allen Tire saying I needed 950 dollars worth of stuff replaced that didnt even need replacing. The guys here at Pep Boys are the most honest and reliable mechanic shop in the Midlothian/Richmond area. For inspections, it does, however, take all day to do it, for the state inspector doesnt there till 2pm, but let me tell you, it is absolutely worth the wait. I am most certainty returning to them.

m robinson

Visited yesterday for a new battery. Ahmed and Derek (service manager) were very friendly. Ahmed patiently waited for me to pull up my coupons. I left with a new battery, windshield wipers, and a sidelight bulb replacement in less than an hour and great savings. My experience at this location over the years has always been great.

K Hills

We always have great experiences here. Even the few times that things have taken longer than estimated they have been professional courteous and gone out of their way to make things right. I know they will give me a fair assessment and price. They will even tell me if they think I can get a part cheaper elsewhere!

A Private User

Had my Civic in about a week ago to have 4 tires, struts and an alignment done. I got estimates from several local shops and they were much cheaper. The staff was very nice and helpful and had the work done in only a couple of hours. My Civic now rides like a Cadillac! Will definitely be returning for future work.

pablo burgos

best costumer service ever. the guys in the counter not only friendly but they know their stuff. they even found me coupons to help ease my balance.It was a 10 hours job, and they got it done in 6 hours. never going to another shop if i can help it.

A Private User

Excellent service! I have lived in this area for over four years and this is the only place I will take my vehicle. Brad, Collin and the staff here are professional and I trust their maintenance. Definitely recommend them.

Ryan Swiney

They wanted $25 to literally take a tire off the truck (NOT off the rim) and put a different tire one. Loosen 5 lug nuts, tighten 5 back. I went down the road a half-mile to Merchants where they did it for $5

Tukisha burns

Just left from getting an oil change and i must say the customer service was excellent. Definitely will be back when i need them. Thanks guys yall are awesome

Isaac Weston

Wonderful customer service! They really helped me out in a bind. Very friendly and knowledgeable, with reasonable prices. Would highly recommend to anyone!

Percell Young

In my eye site they are right on time they get you in there and get you out so far any work they have done for me. Well put it like this no complaints

A Private User

I am happy to have this Pep Boys so close. They are awesome. I will be taking both of my cars to this location. Thanks for the help guys.

Frank Petrov

Ive been coming here for a few years and they always do good work at a fair price, and have great customer service.

Hal Lewis

Made a small purchase and they were very helpful when I was unable to install it myself. Will go back.

A A

Got my brake pads replaced. Great customer service, fair prices and theyre open on Sunday.

Riccardo Cino

I asked for a FREE AC check , they charged me for a Delux AC service. (Over than $220)

Michael Rollison

Had front brakes and rotors done, now I have a rattling noise in front drivers side.