Insomnia Cookies

Category:	Cookie Shop
Address:	918 W Grace St, Richmond, VA 23220, USA
Phone:	+1 877-632-6654
Site:	insomniacookies.com
Rating:	3.8
Working:	9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 11AM–3AM 11AM–3AM

Location

Photos 85

Reviews 22

Savannah K

Due to the other cookie companies slinging dough from their respective sides of Grace Street, this place has some big expectations to meet. Unfortunately, Insomnia Cookies didnt quite do it for me. Their cookies taste like Pillsbury or Nestle, but with less flavor and twice the cost. Theyre about the size of said grocery store cookies, too. Youre better off getting a massive Mall cookie from Campus Cookies for the same price, or a massive homemade-like-Grandma-makes cookie from Red Eye for just a bit more dough. Perks: Insomnia does have some nice staff, and they sell extras like cookiewichs and icecream. Tl;dr: Cookies bland, but icecream in hand. They can slather icing in between, but your money they doth glean.

Martha Nimmo

The cookies are amazing and melt in your mouth. Unfortunely the costumer service when delivered was not good at all. I had very good service from the lady who took my order over the phone and was very helpful. When the woman who delivered called to say that the order was here she was very rude and impatient. She also did not have change for a 20$ bill for a 10$ order. I tried to go back up to my hotel room to grab a smaller bill but the lady was very rude and sassy and said I cant wait for you to get change. This is not the kind of service I expected from the delivery employee and I would not employ them my self.

amanda staley

The cookies were okay. I bake so maybe thats why I wouldnt consider paying for these cookies again. They were good just I can do the same at home. We went in the store and purchased, the person working was not overly friendly, he didnt ask if we had been there before, which we hadnt, he didnt make any suggestions or make any small talk at all, I cant even recall him welcoming us when we came in.

Ryan Edwards

Awful experience! Driver couldnt be bothered to e ed n get out of her car let alone walk to the door. Then was unwilling to make change, expecting a $9 dollar tip! This was after a 90 minute wait. Save your money and time m as me your own. If you have to buy get them from ANYWHERE else. These people shouldnt dv ed n have a businedd.

Tara Chipps

Incredibly GOOD cookies. Im a bit of a chocolate chip cookie connoisseur, and these are my favorite in the area. I love how you get them warm! I have to eat one in the car on the way home when I pick them up! They are not overly sweet, tasty, and soft. Id upload a photo, but I ate them all

Rebekah Hendrian

Terrible customer service. Terrible ordering and paying system. Failed to mention that they dont accept bills over 20$ so when they showed up an hour late we couldnt pay, and they couldnt take a card because it was after 2:45. The guy I talked to on customer service was a complete jerk.

Samuel Clemenstine

awesome cookies, courteous delivery, helpful customer service. If they had a problem with customer service before, they do not anymore.

Brennan Adams

This place literally gave me insomnia because I had to wait 2 hours for the cookies to be delivered. Wouldnt recommend ordering.

Jenny Baranker

Delicious home baked goodness! Melts in your mouth. Stay far away if you are on a diet, as one does not simply have just one ;)

Ashley Braxton

The cookies were good... But wasnt big enough for 3 dollars for the cookies make the cookies the same size..

Ben Brooks

Definitely my favorite compared to RedEye. The cookies here are warm and melt in your mouth.

Josh Durham

Do not order delivery. No one will answer your call at customer service and it will be late.