Ai Computer Surgeons

Category:	Computer Service
Address:	6995 Cold Harbor Rd, Mechanicsville, VA 23111, USA
Phone:	+1 804-746-7777
Site:	aicomputersurgeons.com
Rating:	4.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–6PM Closed

Location

Photos 20

Reviews 13

Tyler C

Frauds. You may receive your working computer back completely useless and they will not own up to it. I came to this location to have a CPU fan installed. I had called prior to my visit to shop pricing and while the Computer Surgeons was not the least expensive they were the only one who could guarantee my computer back same day. When I dropped the computer off I was given a different price than what I had received on the phone, by the same person. I also clarified my computer would be back to me the same day and he said wasnt sure. Not a good start. I was told I needed to prepay for services not rendered also a shady way of doing business. After leaving my computer with them I received three phone calls. First was to let me know the price was nearly doubling from the second price given to me and that it was unlikely I would get my computer back same day. The second phone call was telling me the price went up even more. The third let me know my computer was finished. Unfortunately, this is when it got real bad. I had brought a working computer with a noisy fan, but when I got home I had a computer that wouldnt boot windows. I was told my hard drive failed magically between the time they installed the fan and tested my system and the time I picked it up. After a long argument with two people, it was established that I would purchase a new hard drive, they would install it, and ship off my old drive to the manufacturer to diagnose the cause of the failure and if it were eligible for warranty. For my inconvenience they would install the new hard drive re-install windows at no charge to me. 3 months later No phone calls were made to me. I called them to check on the warranty status and miraculously they had received the notice that morning that the hard drive was defective and warrantied. I asked to have my hard drive back and I was told I was not aloud to in exchange for their installing my new one. They also refused to show me the letter which told them it was a defect. Frauds, plain and simple. Side note: I ended up paying 4 times as much as another shop in Old Mechanicsville offered to install it for me. They were also far more helpful prior to a visit but were too busy. My mistake, should have realized they were busy because they took care of their customers.

Conde Bivins

We stopped into Computer Surgeons to discuss a problem my mom was having with her tablet. The helpful associate, James, looked at it and tried different cards to determine whether her problem was with the memory card or the device itself. He was able to determine the fault was a defect in the device. Even though he spent 15 minutes working on it, he didnt charge mom since it could not be fixed. He also answered a question for me about my grandsons tablet. It is so nice to find helpful, excellent customer service like this in a neighborhood business close to home. I know where to go when I need help with my computer and web devices.

Stephanie Cason

The Computer Surgeons are the best technological team around. If there is anything that needs to be done to your computer, they are the one to call. My maintenance was done through team-viewer and I was amazed to what they did to bring my computer up to date while explaining everything that they were doing..They allowed me to ask questions and showed me how to solve the problem. They are very honest and willing to do what they can to help you understand your computer. If surgery is needed on your computer and you want to be completely satisfied, "The Computer Surgeons" are the one to call. See Jay....

Shawan Hopson

Ai Computer Surgeon were a recommendation from a family member, I had recently told about my computer issue. Being new to the area I didnt really know where else to go. That worked to my advantage! The professionalism and knowledge they have and displayed were only surpassed by their willingness to do "what is best for you" attitude. The price was in line with what I was expecting to pay for the issue I was having. My computer was ready when they said it would be and I havent had any issues. I will definitely go to them for any computer issues and will recommend they highly.

Marsha May

It was the best thing I could have done when I took my laptop to AI Computer Surgeons. I went to two other places and was told my computer would be sent to another state. I would have to pay shipping costs and there would be a minimum charge of $300 for the work. I am so thankful one employee suggested AIs. I had heard of them before and had thought of going there. Those "surgeons" had my computer fixed and ready the following day. They were friendly, honest, and my cost was less than $100.

Samantha Hudgins

I took my computer to Best Buy first and they said it was a bad motherboard and that it would take 3 to 4 weeks to send off and repair. I then went to Computer Surgeons and they send they could order the part and have it there in a few days and repaired the day after the part arrived. So I went with them and they kept to there word and had it repaired fast and it has been work fine ever since.

m clennan

I brought an older desktop that wasnt working. asked for analysis, told they would check, and tech said wouldnt suggest a lot be spent due to age of machine. I agreed, received call 45 minutes later advising not worth repair. went to get machine next morning. charged $25 to retrieve computer. last $ they will be getting from me. if diagnostic requested get in writing what it will cost!!!

Harvey Harbour

These gentlemen are a great group of businessmen that are professional, courteous, relaxed, and dedicated technitions. They do not give up untill the problem is solved and corrected reguardless of the time they have invested to make repairs even when the quoted repair cost was established before the problem showed itself. I recommend this vendor to everyone that owns a PC.

Matt Blank

Was going to originally buy a gaming laptop from Best buy, but what these guys did was a bit cheaper, and a LOT more effective, they set me up with a amazing gaming PC, that holds me over to this day, It was a amazing experience and if I need a new PC, or something fixed, I will deff return to these guys. -Will totally recommend to friends-

Mary Barrett

I could not be more pleased with the customer service received at Computer Surgeons. Their turnaround time to repair my old G5 Mac was unbelievable, and the charges probably half what they would have been at the Geek Squad. Very happy to have found this reliable tech resource.

Leslie Caldwell

I had a great experience here with a MacBookPro that needed a new hard drive. They were so helpful and explained everything to me. Computer runs faster than it has in a couple of years. Had it back in 24 hours and it was less expensive than other places.

Janet Nuckols

Kenneth saved my life today!! Fast and very informative info. Best place to have any computer work done. I was very impressed with all his knowledge and his very friendly personality. Awesome place. Will bring all my computer work here from know on.

Christy Evanko

I was quite pleased with this service! There was a little hiccup in the way they put the computer back together, but they fixed it easily. Everyone was friendly, and it was finished before quoted and cost less than quoted. Will use them again!