Walgreens

Category:	Drug Store
Address:	603 Elden St, Herndon, VA 20170, USA
Phone:	+1 703-796-6482
Site:	walgreens.com
Rating:	2.9
Working:	8AM–12AM 8AM–12AM 8AM–12AM 8AM–12AM 8AM–12AM 8AM–12AM 8AM–12AM

Location

Photos 42

Reviews 19

hassib n

I came to get prescription for my severe wisdom tooth pain..and I couldnt afford the whole prescription so I asked for the ones that will help the most with my severe pain and they told me I have to purchase my whole prescription in order to get what I need!!! The white lady (didnt see a name tag or anything) told me to move from the drive through line because I was "holding up traffic" behind me in line..I said Im a customer as well and Im refusing to leave until my transaction isnt done because I didnt want to wait in line all over again. So then she said she will ask store manager to come...once he arrived I explained my situation to him and he told me "we have to call the doctor to verify this prescription " I told him its a doctors prescription thats been signed and I just got it from the urgent care few moments ago..then he started saying he doesnt know whats going on and then he said "she doesnt want to fill the other two prescriptions up because she doesnt feel comfortable doing it since its our policy "....so I said you wont give me my prescription that I need right now? He said "No" so I asked for my prescription back and asked for his name because he also wasnt wearing a name tag and he said his name is PHILIP. I said youll be hearing from me because Im not happy. He "smirked" at me and said "ok cool". Very very very rude customer service and now Im still in severe pain because Wallgreens wouldnt provide me with a AUTHORIZED prescription that I gave to them. Upper management should definitely get involved in this and retrain your employees on better customer service. I will contact corporate as well and get to the bottom of this. Very disappointed!!!!!!!!!

John Henry

I will definitely be switching pharmacies after today. I got 3 robocalls and an email saying my prescription is ready to be picked up, yet when I went to the pharmacy, the pharmacist said they had no record of my prescription. That, and for the last 3 months, theyve been out of one of the drugs I usually get there. Warning: Dont try to do any refills online. Also, dont complain to Walgreens Corporate customer service about a problem with the website, etc. Theyll just get the pharmacist to call you. Maddening! They also seem to be consistently out of sale items - on Sunday morning even. And they give you a hard time about using rain checks when the items finally come in.

Sunny P

The store itself is good. The photo center is decent too. The main problem is with the Pharmacy Department. For refills, they always give generics even though you mentioned you wanted the name brand. The main issue was when I went to get a vaccine, and all preventive measures are covered 100% through my work plan from aetna. Everybody knows that. They just checked a minute and said I will have to pay out of pocket and that my insurance does not cover it. What the hell?? I just said Thanks. (and thought that was the last time I am entering into this store for pharmacy). Then went to CVS close by and it was covered 100% as expected.

N W

The pharmacy techs are some of the most miserable - i-hate-my-job people ever! (The pharmacist is nice) Consistently, they are just not friendly. They seem super annoyed that people want to fill their prescriptions. Ive been to this pharmacy maybe 30 times in 3 years and only once did I have a pleasant experience. I asked the young man if he was new, he said he was sent over to from the hospital to fill hours. After that day, it returned to the usual grumpy butts. :-(

A Private User

This Herndon location is wonderful. Everyone here works so quickly and as a team. They are always polite and always answer with a yes even when they answer is actually "no." I know that they will always help me and will always have what I need as fast as they can. Ive never had such great service before. I actually call this Walgreens, "My store!" Thanks so much to the employees. They are fantastic.

Allen Brady

over 3 hours to fill a prescription? you have got to be kidding. no thanks i will go elsewhere next time. and they did not text me like they said they would when it was ready. when questioned why so long. answer "we had a lot of flu shots to give." SO FLU SHOTS TAKE PRECEDENCE OVER SOMEONE IN PAIN FROM SURGERY?

Glenn Hughes

They dont take Aetna as a corporate policy according to Eric and Scott.... Walgreen sucks! ... No wonder they are moving their corporate headquarters to Ireland to avoid US the tax. They dont support the United and they dont support the US worker... Boycott Walgreen and shop at Herndon pharmacy.

Ana Moran

If I could give them zero stars I would. Worst pharmacy ever... they had my prescription for over a week and couldnt even bother to give me a phone call telling me that they did not have medication available or send it to another pharmacy.

yi yang

Avoid this store if you want print picture. When I order 4x6 online it shows $1.xx When I get there they want charge $22.xx They say its "passport style" Picture. I say bullshit. Goodbye ugly Wallgreen.

L Perry

Awful. Management does not have a clue. Reported them to the VA State Board of Pharmacy for shorting me on a CONTROL SUBSTANCE! Count and ck your meds carefully.

Brendan McIntyre

I called to see if they carried a product and before I drove out, I luckily found out that they are a Walgreens Pharmacy ONLY FOR Sprint Employees.

Shameka Barbour

This is my neighborhood pharmacy and I love the staff here. Theyre always helpful and provide excellent service.

Pasam Sandeep

Surprisingly Very bad at giving proper response to the customers!!!! Change need in pharmacy department!!!

Kevin Delafield

Been going to this store since it opened. Joan in the pharmacy is great!

chris mac

This is a pretty average Walgreens. Which isnt a bad thing!

A Private User

Pharmacy department is amazingly conscientious and helpful.