Cottonwood

Category:	Fabric Store
Address:	2035 Barracks Rd, Charlottesville, VA 22903, USA
Phone:	+1 434-244-9975
Site:	cottonwoodquiltshop.com
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–4PM

Location

Photos 40

Reviews 9

Wes C

Do not take your sewing machine here for repair! I had them perform a "diagnostic" because it was jamming. They adjusted the tension and rethreaded the machine for a total of $50. Seems like a lot of money for the service but whatever, as long as they fixed the thing, itd be worth it. Brought the machine home and it jammed literally within a minute of using after the repair. I took it back and explained the situation to the front desk attendant, who was friendly. The mechanic is generally not available to talk to customers as he works there only part time. I left the machine there to have the mechanic take a look again. One week later, I get a voicemail saying the machine needs oil and tension adjustment for $99. I had concerns because this is similar to "fix" they tried last time, so I called back to talk to the mechanic and explain my concern. He had an astoundingly terrible attitude over the phone. I tried to explain what was happening when I was using the machine and he interrupted "its needs cleaning and oiling" repeatedly. I said, well if you cant explain the problem to me I dont want the repair, thank you. I showed up later that day to pick it up and they tried to charge me a $25 diagnostic fee. Recap: they wanted to charge me to "diagnose" the same problem I had before, without even taking the time to explain what they found wrong with it. I had to argue with the store owner for like 20 minutes just to take my sewing machine back without charging me the $25 fee. As I was leaving, the owner of the store said "you got what you want, got it for free" in a sarcastic tone. got what for free!? They never told me what was wrong with the machine and they never fixed anything when I paid $50 or when I brought it the second time!!! To sum it up: horrible customer service.

Ginny Besterman

Very disappointed, that after checking Facebook, and driving an hour and a half, this store was closed. Facebook had hours open "today" until 6. Last year while on vacation, I made the trip and it was also closed even though it was advertised to be open that day. I wont bother to go again when I visit the area.

Tara Sharp

Lovely quilt shop. The ladies are really helpful and are happy to answer questions. They have a good selection of Bernina machines there for sale. They also have a nice rewards program. They have quilting classes as well, but I havent taken one yet.

Margaret McCullough

Great fabric shop with a nice selection of fabrics. The prices are at least $1 or more higher than other shops Ive been in, which I can only assume is because their overhead is higher... Still love going in and spending what I can. :-)

Elizabeth Gravley

The ladies there are always helpful and take their time explaining things for someone who is new to quilting. Been there 3 times and had a pleasant experience every visit!

Susan P

Fabulous fabrics and wonderful staff. Classes are great for all levels.

Cynthia B.

What a great shop! Friendly, helpful and a great selection!!!

Jennene Gibby

Love the store & the staff is outstanding

Laurie Niestrath

Quality Products, helpful service