SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	155 Dorset St, South Burlington, VT 05403, USA
Phone:	+1 802-860-6388
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 3

Reviews 6

Jenny P.

On Friday, March 10, at the JCPenney Sephora location in South Burlington, VT I had a terrible experience. I do not purchase high end make up often, but had decided I wanted to try out the Kat Von D Alchemist pallette. I was quickly disappointed to find it sold out, but displayed in three locations at the store. The manager yelled across the store that I should of known better and tried to get it online. Said manager looked like she just rolled out of bed and couldnt even be bothered to actually make herself look presentable. Next, my mother and I decide to browse the store. Every display was FILTHY, so dirty that I didnt feel comfortable swatching anything. There was barely anything stocked, no matter what section we were looking in. I asked for samples of a few skin care products and each time was told they werent allowed to give samples. I finally settled on purchasing a Boscia Charcoal mask. When I went to the register the other cashier was talking so loudly the person helping me couldnt hear me to give my email address. I asked nicely for her to tone it down so the cashier could hear me and she looked at me like I was insane. I finally gave up and did not purchase anything. I have never experienced such rude customer service anywhere, only one employee looked like she actually put effort into her look for the day. I noticed wrinkled dirty uniforms and bad attitudes were a common theme. Instead of hiding from customers actually needing help maybe they could have been spending time cleaning up a bit. I had high hopes of adding products to my look that would make me feel good and I just left feeling judged.

jessica mitchell

The sales associates at this store arent helpful and a few have just been flat out rude. Im very disappointed in general. They often dont have what I came in for and seem exasperated when I ask for help or advice about a similar item.I was looking forward to having a local Sephoras but honestly, I would rather pay shipping than shop in this particular store, which is a shame. All my other experiences at Sephora stores were so positive.

Nicole Maddox

Makeup associates and selection not up to par with other Sephoras. Came looking for some guidance, and instead got dismissed by the floor manager and rushed through a series of predetermined checkboxes so that they can report thay they technically helped me. Makeup that was applied was sloppy and I had to fix it myself before leaving.

Linda Wolf

Well, I had both Jesse & Jordan do my make-up demo. Im from the big city, but I believe this local Sephora staff is equally as talented, and even more supportive. Jesse has moved on, but fortunately for Sephora, Jordan is still there, and hes "Fabuloso"! Much Appreciation--Linda Wolf

anna shipman

My favorites are always out of stock. Staff used to offer help but now you have track them down. No manager around. Disappointing.

Autumn Morrill

Staff isnt helpful at all and it seems like the store is never stocked.