North Star Sports

Category:	Outdoor Sports Store
Address:	100 Main St, Burlington, VT 05401, USA
Phone:	+1 802-863-3832
Site:	northstarsportsvt.com
Rating:	4.9
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 25

Reviews 11

Steve Wolfe

Absolutely top-notch service. Over the past two days I spent nearly 6-hours with Jay, J.P, and Rob going over road-bikes to find the precise fit for me. Ive never had a shop spend so much individual time with a prospective customer--throughout the whole experience they never pressured me to go with the higher-end, but rather they focused all efforts on getting me setup for a bike I would love. Working with Jay was a real treat, he obviously knows how to make magic happen on a bike--and was gracious enough to spend as much time sharing knowledge and Q&Aing me to find what I needed. We spend at least an hour fine-tuning two bike sizes for my fit before decided which was correct. Bar-none, this is my dedicated shop from here out. The only negative I could imagine with their shop is that you may have to wait a bit to receive their 5-star treatment, but the only reason for it is that they are generous with their time with every customer. Go when you need something that is *right*, not something fast. Let them show and share their knowledge, and I guarantee you will be leaving a 5-star review as well.

Justin Pugh

This place is absolutely great. Ive only been here two or three times, and each time I was blown away. I initially went because I was interested in purchasing a road bike... I cant remember who I spoke with but he spent well over 40 minutes talking to me about my options, what kind of bike would fit me best and so on. We whittled the options down to two bikes and he allowed my friend and I to take them out on a test ride. They were about to close but he said itd be fine. I rode a road bike for the first time ever, and it was awesome. It was a bit too expensive for me at the time though, so I held off. Since then, Ive been back to get equipment and look into repairing my current bike.. and again, we were there close to their closing time and they didnt rush us at all as closing time rolled around. This place is great, and all of the staff Ive met are cyclers themselves with a passion for it. You will not regret coming here at all.

Phil Weinstein

I had driven 2 hours to Burlington to do a classic bike ride. 4 miles in my shifter broke. I went to the largest bike shop in Burlington and they looked at it and said that they would have to order a part and even if they had it, they wouldnt have time to put it on. They suggested I try North Star. What an amazing experience. The mechanic put it on the stand, diagnosed the problem and said that she didnt have the part. However she called 2 other bike shops to check if they had it. She then offered to rent me a bike so I could do the ride I had driven 2 hours to do. She then said she could fix my bike so that I had 2 gears to use which is what I did. When I asked to pay, she said it was free because they couldnt fix it. If you are ever in Burlington go to North Star rather than Ski Rack!!!

Colin Strachan

I burdened these guys on their biggest day so far this year by walking in at opening time asking if they had a box I could use to unpack my bike into. Id biked to Burlington from Montreal the previous day but couldnt make it home due to an injury, and was relying on finding a way to get my bike on the Greyhound. It happened to be the brightest, warmest day so far this year and they were running bike rental for the droves of people coming through wanting to spend the afternoon outside. The staff gave me a box, tools and packing equipment, and gave me a covered area by the entrance in which to box up the bike. I really appreciated how accommodating they were in spite of the fact they were so busy. Would recommend to anyone!

Robert Prol

As a bike commuter, and utility cyclist, I have a hard time finding bike shops that carry what I look for. Most local bike shops in my home area (north Jersey) stock items that racer wannabees look for. So I purchase most of my gear online. This bike shop is much different from what I am used to. I stopped in to purchase a multi-tool while vacationing in Vermont, and left with a pile of stuff. Their product stock is wide, and they know riders. The staff was totally helpful, and they stayed open late as I was grabbing bike bling. Id shop here again. I wish theyd open a store in my town.

A Private User

Great service. On UVM move in day, my daughters bike had a flat. I google mapped "bike store" on my iPhone and happened upon this store. As soon as I walked in, I was greeted well and taken care of immediately. They fixed the flat, aligned the wheel, and gave me other helpful advice about a basket that was impeding the brake cable. All done professionally and quickly (it was a busy day for me). In the few minutes I waited, I browsed their impressive collection of bikes and accessories. I bike myself, and this looked like a first class shop. Thanks guys!

Michelle Lee

These guys helped us in a pinch when we were 110 miles into a 400 mile bike trip (touring). They created a temporary fix for a pretty unfortunate derailer/crank issue and helped my dad with his shifter for pretty cheap and got us out on the road within 30 minutes. I cant stand it when bike guys are arrogant and convince you that you need all new stuff or you will look dumb, but that is pretty normal I suppose. Status quo on the respect-coolness-customer-service factor, excellent on the get-me-back-on-the-road factor.These guys know their stuff.

Kyle Roff

I have been in many bike shops in my day but this one tops them all. I needed to rent a road bike for a charity ride I was doing out in Burlington. The company/ staff at North Star were incredibly responsive and helpful from fast responses to email, calling me to make sure we had the right size bike, and even assembling a new Trek performance bike just for my rental. I was so impressed with their attention to detail. Their customer service and their bike equipment is outstanding.

Oliver Rock

I recently bought a complicated electric motor to put on my bicycle to replace my car as much as possible. The motor came with no instructions, tons of parts, and wasnt entirely a correct fit. Bruce who works there was willing to take it on, and had it back to me three days earlier than expected. They went so far above and beyond my expectations, 5 stars isnt anywhere near enough to describe the experience!

Garrett Gelling

My experience with North Star Sports was fantastic! They have a very friendly staff that responds very well to both emails and phone calls. I was looking for a very specific ski jacket that happen to be in stock at North Star Sports for a VERY reasonable price. My jacket was delivered quickly after placing my online order through their user friendly system. I would highly recommend North Star Sports!

D Bouton

You cant beat these folks. This has been our go-to place for 20+ years for anything bike-related for us and our two daughters, now 23 and 25, for all their bikes and equipment growing up. Super knowledgeable and friendly, willing to spend all the time you need in order to help determine the right type and fit.