T-Mobile

Category:	Cell Phone Store
Address:	2885 5600 W, West Valley City, UT 84120, USA
Phone:	+1 801-969-3150
Site:	t-mobile.com
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–5PM

Location

Photos 16

Reviews 29

Brandon Talbot

What a load of crap. I went into the store to purchase the iPhone 5S in gold. I was told they didnt have one. The girl after went and talked to the manager and then pulled out an iPhone from the drawer, claiming it was for someone that reserved it and that she would sale it to me. Because I was doing the installment plan, which is making payments over two years on the phone she said I had to have tmobiles jump which is there insurance and lease program. An additional $10 per month even though I didnt want it. I explained how I was really careful with my phones and did not want it. She rebutted that it was required for installment plans and I could not have the phone unless I payed for the phone ($700). I e planned how a previous store mentioned nothing about requiring insurance. She went to her manager then came back and said the original person who they were saving the iPhone for just walked in and could not sale me the iPhone. No one had walked in the store. Shady and very unbecoming sales practices is what I experienced here today. I then had to drive ten miles to another location and was able to purchase the phone I wanted with no insurance that they claimed was required.

Satchel Herring

They programed my phone with the wrong numbers which took 40 hours to finally get it corrected thru over the phone tech help. The phone had a small crack in the screen that I didnt notice I was leaving the state for a week. T Mobile tech support told me to return the phone to where I purchased it from for a return, by the time I got back home the crack had gotten larger the manager told me to call T Mobile customer loyalty dept.for help and that he wouldnt take the phone back because of the crack the loyality dept asked to let her talk to the manager. I over heard him tell the loyality dept that the phone looked like it was dropped which it wasnt the crack just got bigger because it was used very little because they screwed up the phone number basically putting the same phone number on 2 different lines which disabled my sons phone In short dont go to this store unless you just want to pay your bill every thing else find a different store that knows what there doing OR just drop T Mobile and go with Sprint.

Lorin Twede

My wife went in to find out why her phone was eating the battery power so quickly. The young man working there plugged in a charger and told her it wouldnt charge and that she had a bad charging port. When she explained that it had charged ok the night before, he told her sorry, phone dead, will need a new one. When she balked at paying another $99 for the latest sale model, he told her he didnt understand her reluctance to leave with a new phone since hers was dead. She brought the phone home, it charged just fine, I helped her stop power eating apps in task manager, phone is performing like a champ without running out of power (LG L90, great phone for the money).

Megan Spjute

I dont feel theyre really professional here. I came in with a issue on my brand new phone and the girl personally stated "you will have to prove that this wasnt our fault and that you didnt do it." I have been a customer for 12+ years and I am spoken to as if I was lying to her? Also the staff was standing around scratching one another backs flirting and chatting away. I feel when people are in there act professional and be more understanding.

LULI LA2

Got here right before closing and the employee Joana was kind and generous enough to take care of us. She helped to upgrade my wifes iPhone 6 Plus to a 7 iPhone plus! Although we stayed after store hours she did everything possible to take care of her customer (my wife)! We are happy with Joana and her great service! We recommend west valley city t-mobile to everyone! Great customer service! Satisfied!

Paul Keddington

These guys are awesome, helped me set up a family plan but we had trouble with one of our trade in phones and they stayed late for two nights helping us figure things out to take care of it so we could trade it in. Id recommend anyone to these guys. Kat was the main person helping us. Thanks guys your awesome.

Judy shay

I am very happy with this store, all the employees are also very helpful, the manager is very helpful. They all are always willing to help even over the telephone, I just want to say thank you to the employees at the store on 5600 west and 2885 south

Justin Draper

They replaced our phones a year ago with screen protectors with lifetime warranties then when the protectors started to fall off wouldnt replace it and shewed us out of the store. Horrible srevice.service and

Emelli .Gonzalez

Ive always had good luck at this location. I seem to catch the friendliest employees, they help me troubleshoot my issues while providing practical solutions, and Ive always been treated with respect.

Lori Brewerton

A little faster service than the Verizon store across the street. Theyre helpful and reasonably knowledgeable. Enjoy upbeat music, and pink. Seriously, hot pink everywhere.

Ruka

Best T-Mobile store in Utah! Everyone who works here is super professional and super nice. Id recommend this store for anyone who wants excellent service.

c evans

Joanna has always been very patient, helpful, and friendly. I usually have a lot of questions about. This technology and she is always.there for me.

Adrian Alarcon

I had a very bad experience with this store very unprofessional people. They have no Idea what they are doing would not recommend.

Margarita Garcia

I love that I got help so quickly. I added a line to my account and bought a phone, and it only took 30 minutes for everything.

Kasey Schuster

Employees were very eager for my business they tried there best to ensure that I had the best deal they could provide.

Mike Hightower

Very knowledgeable staff. Always busy! Always! Worth the wait for people that know how to help.

James Howard

Thus T-Mobile store is my favorite there employees here always go above and beyond.