Mountainworks

Reviews 6

JO

Josh Blomquist

I just started taking a climbing class at UVU, I figured it would be the easiest way to learn and get into climbing. I was right The Quarry next door is incredible, they might seem rude at first but once they get to know you they are all very helpful and very nice (just a little shy)! I went into mountain works to learn about the gear, how much it would cost me, and what I actually needed to get started. The people here are super helpful! I asked a lot of probably silly common sense questions but there was never any eye rolling towards me. I learned a lot and they said to me they are here to teach, assist, and make sure I have everything I need and make sure it all fits right. As far as harnesses and shoes they let you try it all on and make sure you have the right fit before you leave the store. I havent made any purchases yet as I am obviously in college and need to save some money first. I was going to buy all my gear at REI but after this experience I wont buy my climbing stuff anywhere else. I was very impressed! Local climbing shop for the win! ****EDIT 12/20/2014**** The guys are still very knowledgeable and very helpful but when it comes to ordering something from them that they dont have in stock just forget about it. A buddy of mine bought some shoes from them that were currently out of stock but they said they would order them for him. A week passes and when we call they told him they didnt know when they would be here and gave a total guess "I dont know probably next Monday." So Monday rolls around we both go and in an they guy has no idea what we are talking about and later we discover they havent even been ordered yet!! He got the shoes maybe a week later but it was just the communication and him having to chase them down that was not very professional in my opinion. So they lost one star. I ordered some shoes from them too so lets see if they regain their star or lose another. To be Continued.... They said they would arrive the Monday after Christmas and they did. I got my shoes on time despite weather. This experience was great so I will give them the last star back!

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Evan Anderson

Terrible experience! As a new climber, I went to Mountainworks for the technical expertise. I purchased a full gear set up totally just under $600. The rope and the harness were not in stock, I was told they would arrive in a week. I called after a week and no one knew where my stuff was. Rich (a salesman there) told me he would call me the next day to let me know what he found out about my order...I heard nothing for a couple days and then I had to call back. This went on for about another week and a half. Finally, Rich told me it would arrive on Friday, he calls me on Friday and says its not there and wont be there until Monday. I go in on Monday and of course it is still not there. Tired of all the bs Rich keeps telling me I decide to return everything. I ask for a refund and Rich yells at me to get out of the store "this store store is for PROFESSIONAL climbers only, get out!" ...what a character. I left. On Wednesday I called the owner, Darrell, he seems to be a pretty decent guy. He lets me return everything. When I ask about what he is going to do about Rich and how badly he treated me, Darrell excuses Richs behavior by saying that he is a war veteran and can act however he wants. Rich is the most disrespectful person I have ever met. Between the lack of communication and disrespect from Mountainworks employees (specifically Rich), I will never shop at this store again. I recommend you avoid it as well.

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johnathan nuss

I guess most climbers in the Utah valley area already know about this place. So my review is to newer climbers or climbers new to Utah Valley: Go. Honestly I love talking to the guys there. Go and ask them questions. They all love climbing and honestly getting their feedback is fantastic. All of them are experienced so they can give you good advice. Plus, its because of Darren, the guy who owns the place, that we have so many of the routes that we have here in Utah valley and Utah period. So go. Chat with them. Theyll give you honest advice on good beginning gear and other gear as you improve. Theyll tell you the best priced gear for top performance and honestly their prices are competitive with REI, Amazon, and Backcountry and often times theyre better. Plus their selection is second to none. If you plan on climbing here in Utah valley, drop in to get some gear or some feedback. Sucks that someone on here had a crappy experience there. To date I never have. Hope that helps.

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Brandon

What can I really say about this place? You wont get the elitist "Im a climber and Im more awesome than you" attitude from this place, ever. Ive been to plenty of gear shops where I get ignored and talked down to just because I dont fit the fashion profile of a "hardcore" climber. What I always get when I walk in this store is "Hey, you want to do something fun? Let us help you make that happen!" The selection is surprisingly good for the small space, and they carry excellent brands and product. The employees know what they are doing and have great knowledge of their products. Their prices are excellent, and they have helped me out on numerous occasions going well beyond what I would ever expect. Mountainworks is a shining example of what the outdoor world needs in a gear shop. A place that helps enable you to go outside and have fun. I will never spend another dime elsewhere on climbing gear, my wallet is theirs. Bravo!

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Travis Fantina

First time I went in I was told they didnt have the shoe model in my size but they expceted to get another shipment soon. Fine. That salesman was fairly personable. However, I went in the following week and the other salesman I spoke with was super pushy, he didnt listen to me at all and just kept saying "oh thats how its supposed to feel". I asked to try 11 1/2 shoes but he just said they dont have them and the company stopped making them . I said "well thats fine but this size is not going to make for good climbing" but he just kept saying "oh yeah thats how its supposed to feel". So I bought shoes at Out N Back in Orem. Im not saying I wouldnt go back but itd have to be a really, really good sale.

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Jeff Jones

I once went down to Moab to climb at Wallstreet. The trouble was...I did not know anything about Wallstreet but wanted to check it out. I went to the local climbing shop and they would not tell me anything until I purchased a guidebook. The folks at Mountainworks are quite the opposite. They are always friendly and willing to share information about local crags. They are knowledgeable about the gear they sell and excited about the sport which is evident in everything they do. I highly recommend doing your Christmas shopping (and all other excuses to purchase gear) at Mountainworks.

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