Sears

Category:	Department Store
Address:	851 N Central Expy, Plano, TX 75075, USA
Phone:	+1 972-422-8484
Site:	sears.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 79

Reviews 27

LSU Iggy

I purchased a Diehard battery online and in stock at this store. They did fine with the installation. I still trust Sears car batteries. When they tried moving my truck back, the shift lever was stuck. Id been having shifter issues for a while. The mechanic came over and was very helpful. We figured out there was a broken pin in the shifter assy and played with it until we were able to shift into gear. The service manager was super nice (from Alabama), as was the man that replaced my battery (Tes), and the mechanic. Sears has had corporate issues since 2008 and their stores need to be updated badly. But, these gentlemen were very nice and exhibited great customer service.

Wayne Schonasky

called for appliance repair. had to call three times the automated service sucks!!!Then the actual person that i was finally connected to. could hardly talk and kept asking for my info after i repeatedly gave it to him. Needless to say i got tired of the redundancy and incompetence and just hung up. I will never bother to shop or use their service again. Because they most certainly do not want to be bothered with doing business.They dont even deserve the one star,

Steven Korner

Switched out an item I had ordered online for pickup. Item went out of stock, so they decided to just switch it without saying a word and letting me know - nothing. Only when I was on my way back to my car did I look in the bag to look at the item did I find out about it. Walked back into the store and received the above lame explanation. I get going out of stock, things happen. But at least let me know instead of pulling a bait and switch. Horrible service.

Andrew Atterbury

Placed order for two mattresses two locations. They delivered to first location 3 days early and pleaded to leave it but did not assemble it; then for the second location the driver called to say the box springs were wrong size for the mattress; but home delivery services could not be of any assistance. Call store where they ordered for me and there is no answer in the mattress department during business hours. Big "F"

A Private User

Replaced our auto battery in warranty for no charge. Also, they seem to have the best prices around for many tools, including GarageWorks. Regarding other review, upper managers if they are really "upper" will generally delegate a refund to their staff. I find that refunds get processed more quickly when youre nice to the person you are talking to.. Im not sure the other reviewer was nice based on his review. :-)

Amanda Willams

Trying to schedule an appointment at the Auto Center and its 1:00pm. First call i get transferred to Auto Dept and no one answers. I get it, maybe theyre busy? Call a second time and get transferred to Front Desk and still NO ANSWER. Get transferred to Store Manager and still NO ANSWER. I guess no one wants my money. Ill definitely be going somewhere else...

nahom nathan

Setup appointment for repair tech to come 2 hours late and no call. Setup appointment for warranty no show. we have been loyal customer with sears for years. This is it, we are not shopping with sears any more . BAD SERVICE AND BAD PRODUCTS. SEEM LIKE THE COMPANY CLOSE TO GOING OUT OF BUSINESS. NO WONDER WHY PARKING ALWAYS EMPTY. YOU LOST MY BUSINESS.

arlen sauer

I get the day after Christmas is crap, no one likes working retail on this day. But come on... You need a have decent attitude, dont look like youre put out having to double check prices, ITS YOUR JOB! look Im a very reasonable man, however all I ask as a customer is to just to your job, whats expected of you. I do the same at my job. Everyone does!

Chris Howie

DO NOT BUY ANYTHING FROM HERE!! It took them 6 weeks to process my return for an $1100 grill. I called and talked to Gary, Nancy, Somar, and Jay (all upper management), and they all lied and told me that they would have it done the next day! I finally had to go up there and demand cash because THEY NEVER REFUNDED ME!!!

Steave Davis

The defective drill was the least of the problems i encounter here. The service was so bad. The employees talk about the customers when they believe no one is listening. This place is a joke. As bad of conditions that sears is in they could at least focus on customer service

Kal Elsehsah

Very bad customer service and horrible experience with the picking up merchandises that I order online. It was just a vacuum bags for $20 that wasted 1 hour of my time. WT* I waited front of this lady for 10 minutes while she is chatting her ears off with this customer.

Michael Hoppe

Brand new dishwasher quit working, called customer service, was told it will be over a week before they can come fix it. I live is a city of over 7 million people and you cant make it here in less than a week? What a joke for a company. I will never shop here again.

Robin Webb

Phoned the auto service for a quote on a repair. He recommended for the service that I needed, to go to the dealer. I appreciate the honesty and will call them when I need service in the future.

Clint Carter

Just reminded me why I shop at Amazon. Gave their in store pick up a chance and this has been a complete joke. Still waiting on someone to come hand me the box. 45 minutes and counting.

Bob Satterfield

Transfered from one automated system to another. Finally reached a human only to be transferred back to the automated system- total of 4 minutes which is an hour in "phone time".

ossie williams

Why does a lawn mower that you have had less than 90 days have to be sent off for repairs if it dont cut grass it no use to me craftsman used to stand for quality not any more

A Private User

In the electronics department four people were just standing around talking. Lost the sale. Stopped by automotive to get a radar detector. No one in the department.

Denise Luna

Super rude customer service at the tool section. He was beyond rude when I asked him for help just giving me one worded answers. Or just rolling his eyes at me.

Ana Boge

Very nice service. They asked if I needed help, they also have a big variety things for men and women. They always have different quality stuff for clearance.

Suzanne Curran

Waited, waited, waited and waited for person in appliance department. Transferred three times...after all that, was hung up upon....total waste of time!

Omar Barron

Tried calling 2 twice for tools department but no answer. I was redirected to a calling center, which may or may not have been US based.

Nicole Henderson

Stores a mess, there were a lot of empty shelves, and overproces compared to competitors. Staff was friendly and very willing to help.

Barbara Hudgens

Had to show credit card to pay my payment when I had my bill never had done that before should have it the way it was to much trouble.

klazarou

Automotive service was outstanding, last minute need was fulfilled with no griping. Excellent service red Subaru WRX.

Ryann

On the phone for 20 minutes an hour before they close to have the number not in service after 20 wasted minutes

Trey Lockhart

Employees tend to act unprofessional and others seem highly uneducated. Other than that prices are fair.