The UPS Store

Reviews 3

DO

Donise Everett

This was my first visit to this store as ATT instructed me to return my equipment at any UPS Store, & I live in Lakeway. I will never go there again after the way the woman associate treated me. She was clearly very angry that I had equipment to return & was so blatantly annoyed about it that I was literally taken aback. She scanned each piece of equipment & practically threw it in a box, I was worried that she would damage them & that Id be responsible for them arriving damaged to ATT, but I didnt dare say a word. Something didnt work with the scanning so she had to do it twice & it made her very angry, as she threw the equipment around even more. I didnt know what to do. I even looked at my watch to check, did I happen to get here two minutes before closing or something? No, a half hour until closing time. I didnt really understand why I was treated that way, there is no excuse for it. Absolutely unacceptable on every level.

SH

Sharon Williams

The UPS Store in Lakeway is GREAT! I walked in with two items that had to be returned to two retailers. One in a box, but I couldnt find my tape. The other in the original bubble wrap mailer. Dylan was such a help. He knew what he was doing. He taped my box shut and put the return label in a plastic label pocket and applied it to the box. He suggested that he could tape the used bubble wrap mailer so I didnt have to purchase another one. He applied the return label to that one as well. I was having a bit of a stressful day, so when he made the process quick, easy and painless, I was so appreciative. No fuss. No muss. I will definitely use them again.

PA

paraxis99

I went here for the simple task of mailing a letter. I spent 10 minutes giving the employee all my info including the name of my first born child only to find out from him that I cannot use my own UPS account number, just his stores account number. He told me to go find a UPS dropbox and get a waybill and fill it out there, that he did not carry them. Unbelievable. I left and finally found a UPS dropbox and guess what, no supplies were in it. What a GD joke. I hope Amazon direct shipping puts UPS and this franchisee out of business.