Toys"R"Us

Category:	Toy Store
Address:	25024 Katy Mills Dr, Katy, TX 77494, USA
Phone:	+1 281-644-7600
Site:	stores.toysrus.com
Rating:	3.8
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 15

Lauren Hutson

12/22/15 9:00pm This was by far one of the most unpleasant and disappointing Christmas shopping experiences Ive had. I saw a toy behind a display case and was told to go to customer service to inquire about the toy. I was pointed the manager, "Phil". He was in a confrontation with an berate customer who was claiming Phil had lied to him over something. The customer claimed he had done this to a woman before him. Phil escorted him out of the store. I then got the chance to speak with him. I asked about the toy and told me they were sold out. I said ok and continued shopping. Then on our way to check out we asked him if he could see in the toys r us data base if any other stores had the toy in stock or if we could have it expressed shipped from out of distance store. Without breaking to think he immediately gave us another "no" as if he had photographic memory and had just finished going through the inventory of all the surrounding toys r uss. He could have said "Im sorry Im really busy and I cant look into that for you right now." But we got the impression that he was the type of person who had to have an answer to everything despite it being accurate. He basically told us getting the toy anywhere in KAty or Houston would be impossible. He didnt offer one bit of helpful advice and only responded with "nope" nor did he apologize when asked something. Also the cashier at register 8 was complaining about having to type numbers into the computer because the scanner was acting up. Acceptable I suppose, but she did so in an unpleasant and moody way. The End. Lauren Hutson

Nicholas Chancey

I went to look at the wee u. I couldnt find one, so as I am waiting for someone to ask if I need held I just stood and looked at the games. Then a woman by the name of Pamela walked up to me and asked "Whats do u need sir" sort of nonchalantly! I told her I was looking for a Wii U and did u have one on display. She said no and walked off in a room and gave me a Wii U box. I asked if she could open it so I can see it, being there isnt one on display. She told me no cause its the same as on the outside of the box! The funny thing about all of this is that Pamela is the store Manager!! Wow... If this is how the store conducts business with a person who had the cash in his pocket ready to buy the product Id rather not ever go there again!! And for a manager to hold herself the way she did completely disgusts me! I dont ever write reviews, but this experience was one that I needed to write something about. Thanks for nothing Toys R Us! Here I come best buy!

Albert Carvajal

Good location for a range of toys, books, games, and accessories for your little ones (or young at heart). Carry major lines from LEGO, Pokemon, Marvel, DC, Mattel, Paw Patrol, Disney, and many more. Seasonal items change (back to school, summer, new realease, pop culture). Good sales & always friendly staff. Weekends can push the lines at the registers a bit long though (should be expected). Have to admit some sections in the scale cars were quite a mess on last visit though. My son was looking around at the How Wheels, and while that brand was in order, all the other lines down the row were scattered like it was simply stocked to fill holes instead of stocking to a merchandise plan. I know its a little thing, but coming from a retail background, how product is placed can make a huge impact.

Arcus Arcus

On a normal day I would rate Toys r us at 4 stars. However, yesterday was not a normal day. I was looking for the toy box takeover and toy box speedway Disney infinity expansion packs. At their website, it was on sale and it said it was available. However, when I went to the store, they had absolutely nothing. Also, when we asked a employee, he just shrugged and said it should be around here. No help at all. If that wasnt bad by itself, 1 employee refused to help us look for it. Highly disappointed.

IRIS GONZALEZ

Me encanta este lugar porque hay tantas cosas lindas para nuestros hijos de todas las edades, además que cuando un juguete no es seguro para tu hijo y lo llevas a cambiar, lo hacen sin hacer tantas preguntas, son muy atentos

Manh Ch

Very disappointing experience, unprofessional and very rude couple of workers in the store. They should provide their workers some kind of training on how to deal with customers. This is suppose to be a happy and fun experience for the kids and their parents. My daughter is 3 years old, and I will tell I will never go back to this store. Very very very disappointed

David Leblanc

Feels like the Store has given up.. The parking lots is horrendous. I actually think it is the worst parking lot in Katy. There is only one person on the registers so it is always a 20 minute wait to check out. The store looks dirty and unkept. None of the employees smile or look like care. It clearly shows there is no true leadership there. Sad really...

David Jansen

I like that I can drive here and pick up toys the very same day. They were super friendly when Wheeling out my sons surprise power wheel Jeep. I wanted to give the two associates a tip, but they informed me that couldnt accept it. I was offered to give it in the form as a donation at the register ☺️

Mista Burns

Cesar P. helped me find that ultimate collectors lego set that Ive always wanted, he was really nice and helpful and he sounded very friendly and pleased to help me, possibly one of the nicest people ive ever met at this Toys R us, definitely coming back if I ever need some toys again xd

David Pool

I came here to purchase one item and they are very busy I get in a random line after about ten minuets of waiting there are still about 3 people ahead of me and the cashier tells me that she is no longer helping anyone else and I need to go to another line. This is Terriable service.

raziye yuksel

Every body is very helpfull. Very good selection of toys. I like it. Only thing is somehow it has different place settings for the toys from other Toysruses. I had to run in the store twice for one toy , before I see and ask someone. I should have asked in the first place though.

Carlos Estevez

This site is very clean and the staff very friendly. They try to help you in what you are looking for, though most of the time they dont know well the products they sell or the promotions that TiysRUs is running. Stock is more limited than other stores.

Zach Nanney

Theres so many reasons to love Toys "R" Us, but this store has others. The staff are friendly and helpful. They are also knowledgeable of their current products. This store also has a large selection of baby goods.

Chad Brumfield

A good store with good service and friendly people that offers good deals as well. My wife pop in here from time to time to check things out because were basically overgrown children.

Mark Adams

A fun place to shop, but there doesnt seem to be any new products on the shelves. Its pretty much the same merchandise each time I visit. Didnt purchase anythi g this time....