Best Buy

Category:	Electronics Store
Address:	869 N E Mall Blvd, Hurst, TX 76053, USA
Phone:	+1 817-595-4737
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 6

Craig Lloyd

Id give less than 1 star if possible. Made an appt. online to install a radio for my sons car 2 weeks ago after purchasing the radio on BestBuy online because I couldnt get transferred to a store for anyone to pick up the phone. I find out two days before the install that it cant be done because they need to order more parts and are just now getting to reviewing the order. Of course, Ive already taken the day off. I was then told they were doing me a favor by calling to let me know vs letting me come into the store the day of the install. I guess they are because, admittedly, that probably would have been a bad scene. The first person I talked to was a Supervisor and he told me "this is my fault" for not getting all of the things needed for the install. Unfortunately, I had no idea what additional things I would need. After the supervisor of the "Geek Squad" team stopped interrupting me about how he was doing me a favor, I asked to speak with his manager. He then told me he refused to do the install for me and I could find someone else for the job, he then laughed as he put me on hold for 10 minutes. Finally the manager got on the phone and was immediately short with me. After explaining the situation he seemed to better understand my challenge, although, offered no help in getting it resolved. Come to find out he was the sales manager and not the actual manager of the Supervisor. I asked for the Supervisors actual manager and he finally told me her name but couldnt help tell me when she would be in the store. After sharing my frustrations, which were stern, he put me on hold without saying a word. In a customer service world, I cant believe employees dont try to understand how their companies processes, their attitude, and the way they act affect sales. Which, ultimately effect their jobs and their own impression, not in a good way, with customers and people in the community. Im ashamed I even considered best buy for my business. It will never happen again.

Corey Arnold

I had bought a video game on sale as a gift but I had unfortunately bought the wrong version (Bought it for Wii U but actually needed to buy it for Xbox One). I came to the store to exchange the product for the correct version. The gentlemen at the door told me I could just go grab the game I needed and go to customer service so I did. When I got to customer service they tried to charge me the difference of the sale and full price of the game. I had only purchased the game 3 days prior and was well within the 15 day return and exchange period. I asked to speak with the manager when the employee would not help me and he called over what appeared to be another associate as their name tag did not say manager or supervisor. He claimed to be the manager in charge of returns. He told me that he could not do an even exchange. I asked to speak to someone above him and he told me the only person above him was one of the department managers but that they dont handle returns. I then asked to be treated like I had no receipt so that they would not try to return it at the discounted price and he took my receipt and said that I could not do that because he had my receipt and that if I left and came back I would still not be able to. I then asked again to speak to the store manager and they finally called the store manager out who they implied was not their before because I was told there was onlt a department manager above him. The store manager asked what I was trying to do and promptly did an even exchange with no problems. I have never had a more insulting intereaction from associates at a store before and would never consider shopping there again had the store manager not taken care of my exchange.

Jose Rojas

So when did this store stop training thier employees on product and how to inform theyre customers?! I went in to buy a Galaxy tab for my daughter I ended up getting the Tab 3 LTE because we were inform they it also had the kid mode app but turns it didnt after we did our research our selves the Tab 4 is what we should been sold. So we went back in the next to exchange it.. the girls selling us the tab were very rude and didnt even want to sign us in when we were waiting patiently for 25 mins while the girl that sign ppl in was helping customers that werent even signed in. But to make matters worst when they finally decided to help us they told us that they get Irving to ship one because they were out stock at their location that it would come in Tuesday so Tuesday rolls around we called we were put on hold for 30 min finally manager answers "sorry I was helping other customers" so what of the tab 4 the order was never made. Oh thanks best buy for the worst customer service ever. Paying off my credit card from my last purchase canceling it taking my business else where letting my friends and family how yall like to treat yalls loyal customers.

chadg033

It always amazes me when customer service tries too hard to deny a return. You are in retail, returns happen, get over it. Returned a video card with a receipt within the 15 day return period. Was told cannot return an open video card. After arguing with the incompetent staff for 20 minutes, promptly went to the best buy at Alliance and returned it for a full refund, no questions asked. Management is ultimately responsible for issues like this, and they proved their feelings about this when I called to speak to the manager and my call was never returned. Bravo, guys. The effects of online retailers like Amazon have already forced Best Buy to close 2 stores in the area, and not a single tear will be shed from consumers as more stores get closed in the future,. Hard to disagree that bad treatment of customers has some impact on that.

Jose Lopez

Got to come to this best buy, and stood in the cold outside for 3 hours just to find out that they didnt split the Black Friday specials like the others stores did and sold out on their first sale, when they could told me an hour and half before store open, but the only answer I got when I ask was they didnt know if the merchandise was still available, bad customer service, decided to get another item, they couldnt process a check wonder what they getting paid for it, ask to talk with the manager got question a couple of times what was my issue before the manager show up, explained my deal to him and he responded in a indifferent way like acting he was the owner of the store and didnt want to give a good explanation why didnt hold up the merchandise like the way was supposed to be, really not coming to this store again

nate d

Horribe experience today at this location, and Im never going back. Amazon now has a customer for life, thanks Best (Worst) Buy!!!.. A simple return of a usb to vga adapter that caused my computer to completely shut down as if a virus hit it, Ive since fixed the issue thanks to google searches, so at this point I just wanted my money back. The worker said she needed a manager exception for 15 day policy, today was the 16th day...he refused to make an exception only wanted to give a store credit and I expressed I didnt want anything in the store and how this product caused my computer harm and would just like my cash money instead, he still refused and only offered store credit. I told that idiot that this is the last time they will see any of my money ever. Amazon will have my business from here on out.