Edible Arrangements

Reviews 9

TE

Tenille Cauley

Someone ordered one of these for my bday last week. I was not home for the delivered and the delivery person left me a message with instructions to pickup from the store. I went to the store and my order was not back yet. The employee tried to see when the delivery person would be returning but I was told to come back later. No- this store is more than 30 minutes from my house. Im not making a SECOND TRIP. Later on I received a message to call them back for redelivery- heres why Im frustrated. The employee could have asked me WHEN I WAS AT THE STORE for a good redelivery time the following day. This all could have been solved right then. The back and forth was ridiculous and in the end I never got my birthday gift and dont know who sent it. What a shame. I wont be using this location at all.

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VI

Victoria G

I love edible arrangements, but this particular location has terrible service and poor communication between the owner, the employees and the customers. They are also unwilling to make simple changes in order to please their customers. In ny particular situation, I wanted my strawberries dipped in white chocolate instead of regular chocolate for my anniversary. I placed the order in advance and was told this wouldnt be a problem. On the day of delivery I got a phone call saying they werent allowed to change the dip for the order. I asked them to call the manager or owner and ask if itd be okay even if I paid extra and they refused. Although I got my refund, thanks to their lack of flexibility and delayed response I didnt get anything for my anniversary.

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JA

Jacqueline Woodward

I am hoping there is only 1 location in Humble. I live in CT and was having something delivered to my in laws. The driver was amazing. Their dog was out. He called me. He waited on the phone while I called my husband for him to call his family. He beeped a couple of times. Finally my father in law came out. Afterwards he called me back just to tell me that an older gentleman and gave his name received the packet. If I had been there I would have given him a cash tip. He was so nice and patient!!! Was willing to go back. Left a vm with the house before calling me. Thank you Mr. Driver Man!

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D

D Foley

No communication from store at all, waited until my wife got off work (a school) until they attempted delivery. Service phone is a cellphone which goes straight to voicemail, hope you dont have any trouble with your order like I did because theres no one to help you out. Customer service said they cant fix issues only help with making orders so they couldnt help, basically ruined the day.

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PE

Pera Lujan

Terrible! And the customer service is even worse! Please do not purchase at this location. Chocolate covered strawberries were soggy and when I called about it they said there was nothing they could do.

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TI

Tierra Scott

There is no customer service at this location what so ever. She seemed irritated that I even wanted to make an order. Management needs to step in and do their job. They have no sale experience.

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MO

Monique Andrews

Loved it..... really nice down to earth people

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P

P Johnson

Wonderful service

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A

A Private User

Good but pricey

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