Category: | Furniture Store |
Address: | 1411 Airway Blvd, El Paso, TX 79925, USA |
Phone: | +1 915-881-1920 |
Site: | ashleyfurniturehomestore.com |
Rating: | 4.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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abraham sigala
I purchased some furniture on 11/4/2013 from this furniture thinking that everything was going to go smooth. It hasnt even ben 2 full weeks yet I am already stressed and upset about the hole interaction with them. My wife and I bought almost $9,000 worth of furniture and they said that they didnt have everything available right away but they showed us their inventory and the expected days. The sales lady who lied to us the most (Nora) told us that she would ask for whatever they had available to be shipped right away and we just had to wait for the rest to no more than 3 weeks. And she winked, but usually it just takes like 1 week. None of the furniture that we bought was needed right away, I could live without it for a week or 2 weeks, or even thanksgiving week (which will make it the 3 week). We called the sales lady a week after to follow up and she wasnt in yet, but another lady said that there was nothing arriving for us and that it would probably not be there until the end of the month. We did not wanted to escalate things with her yet until we had talk to the sales lady. We waited and later that day we spoke with the sales lady and she said that because of a delay in one or two pieces of the sectional set we order everything will be delay. Everything includes a Dinning table with 6 chairs, China set, a complet master bedroom set with chest and media center and the whole deal, am office desk, and the sectional couch set. We complaint about the situation and then she said again that she needed to see if whatever they had could be release???? (she had told us from the beginning that was going to happen , so why does she need to check if it can be done) Ive read so many post now from that furniture (now after the fact) that I dont even wanna bother with a manager or any other dumb$%^. I will be submitting a complaint to the BBB (another from the many they already have) and after 3 weeks ill contact the credit card and let them know to refund all the money since there has been a breach of agreement. ***** STAY AWA ****
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A Private User
Yes this store has nice looking things and everyone is so willing to help UNTIL THEY HAVE YOUR MONEY.i purchased funiture there on 1-1-2010 Sales person octavio torres. Today is the 12th I still have no funiture i have callled this store 3 times each time they gave me a different date-1-9-10,1-15-10 and today they said the 18th. I demanded to speak with a manager which seemed too hard of a task for them to do.Then im told we can not cancel your order and refund your money because you are within "OUR" ETA which is 2 weeks FROM PURCHASE!! So exactly how long is 2 weeks????? Last time i checked isnt it 14 days!!! then my so called contract says 1-11-10 she tells me "thats just a date WE PUT THERE for us" WTF which clearly goes back to the point they have gone even against their bad business lies! IT IS NEVER DISCLOSED TO YOU WITHIN THE STORE! That you may not get your funiture for WEEKS MAYBE EVEN A MONTH! Then the nerves of them to require you to pay them 30% if you get tired of their bs and request a refund!! SO OF MY TOTAL ORDER I NEED TO GIVE YOU OVER 450 BUCKS FOR WHAT? LYING AND CHEATING ME AS A PAYING CUSTOMER.THIS IS JUST ANOTHER REASON WHY I WOULD WALK THROUGH TEXAS NAKED TO BUY ANYTHING IF I DIDNT HAVE TO DO BUSINESS IN "ELPASO" EVERYTHING ABOUT THIS CITY AND THE PEOPLE WHO DO BUSINESS IS JUST CRAZY. Also i told her i am going to call my bank and that i never signed the 30% agreement which i have here in my hands proving that! she then tells me well we have your signature. I hope that this place is back out of business soon and sitting as a empty business again maybe this time funiture mart will take over and pick up the scamming where they leave off!
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Kellie Tinsley
Although we love our Ashley Furniture, we will never return to the El Paso store again. On March 9, my husband, daughter and I went into Ashley to purchase our daughters big kid bedroom set. The salesperson we dealt with initially was Eric, who was wonderful and patient and I wish hed been able to complete our transaction and get the commission he earned. However, he handed the transaction off to Christa, who informed us that Eric had miscalculated and wed actually be paying $1619 for the set instead of $1683. Great! Not much savings, but a savings nonetheless. However, when they went to process the transaction, they discovered that the initial figure was correct, but didnt bother to tell us. Instead, after they ran the initial charge of $1619, they took it upon themselves to run another charge of $64 without our consent, and acted as if it was nothing out of the ordinary when they expected us to just go along with it. They illegally ran our credit card, and didnt understand why we were so angry. The "office manager" (as she claimed to be), Rosa, acted as if this sort of thing happens all the time and justified it saying we owed the $64 anyway, even though we were not informed of the change in price. I wouldnt be surprised if it did by their nonchalant reaction to their process. Not only that, their process to run a credit card took almost 30 minutes, which is absurd. We ended up at Furniture Row, where we bought the same furniture set, were treated much more respectfully, and saved $300. We will never step foot in the El Paso Ashley store again.
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Alejandro Austin
After three weeks of trying to get Ashleys customer service to call us back to repair the furniture their installers (who, by the way, barely spoke rudimentary English) we went to the local store to try and get a resolution to our problem. We walked up to the counter and asked to see a manager. The women at the counter had no interest in listening to us until I raised my voice, at which time an assistant manager approached me in an intimidating manner. Some store personnel even whispered that they should call the police. While we were able to speak to both store and warehouse managers, we found a culture of "its not my problem." Further, when I explained that I am a teacher and that my window for getting these repairs done is coming to a close because summer break is ending, the store manager, Mr. Rios, felt confident to make plans for my weekends by saying that they will be happy to do the repairs on a weekend - total disregard for the needs of the customer, especially when they would not call the customer service manager at home on a Sunday. We were also told that therell be a 30% restocking fee if we return the furniture. It is Monday morning, and I am waiting to hear from them, but Im also contacting Synchrony Bank to alert them that Ashley sells scratch-and-dent furniture as new and at full price. As loyal customers whove done business with this outfit for two decades, we expected better. I dont know how it is elsewhere in the country, but, in El Paso, Texas, the store personnel behave as if theyre doing you a favor.