AT&T

AT&T, 577 N Thompson Ln, Murfreesboro, TN 37129, USA,

Category:	Cell Phone Store
Address:	577 N Thompson Ln, Murfreesboro, TN 37129, USA
Phone:	+1 615-848-9177
Site:	att.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 12

Reviews 7

andy fox

If i could rate this store with no stars I would. If anyone in charge of this store read this, you need to restaff your store immediately. This is why: My fiancee and I went in the store and out right bought a phone. she already had a plan. When you buy a phone you have 30 days to exchange the phone for an exact model if the phone is defective for no fault of your own. This was the case with her phone. There was an odd bug in phones software that shouldnt have been there. She went up there to try to trade it in literally a week later and was immediately turned away at the door because they claimed the phone was "out of stock, we are not carrying it anymore" yet the display phones were still working and on sale. I then called the store pretending i was a potential customer looking for a phone/plan. I asked for this particular model and was given the whole sales pitch and the phone was in stock after all. The first time we entered the store the customer service was RUDE and really had no regard for anyone who wasnt spending 1000 dollars on a phone or a plan. These people act like they are better than you, when in fact they are stuck selling inside of a store pretending to be helpful. Seriously, its like they meant to hire people without personal / sales skills or manners. If you have a choice, dont go to this store unless you like being treated like you are inferior to a bunch of gelled up dude bros who think they actually are going somewhere in life. They wont even let you talk, they cut you off and say things to make you wrong with every word you try to say. All in all, this would be great customer service, if it was part of the nazi SS. which it almost seems to be the case.

Barry Jones

About a year ago I thought I would try to switch from Verizon and Dish to AT&T and Directv. The sales staff were very nice but I immediately started having issues with both my phones and tv. After 2 visits back to the store and 3 calls to AT&T. The phones were fixed. The Genie however was a huge disappointment! For 6 months I called and advised that anytime both my wife and I were watching tv on separate receivers. The screen would black out. Now it works ok but still has major glitches. I asked each time I called, if they could do anything about the issues and they just ignored my requests. Then they would try unsuccessfully to fix the problem. I eventually just stopped calling. Then 2 days ago I received my new bill and Directv went up $43. I called AT&T and asked if I could get some relief from the now $126 dollar tv bill(Just 2 receivers). I also advised them that last year when I was shown how high the bill would go. The sales agent told me not to worry about it. Because they always have new promotions going to keep my bill down. Well, after speaking to AT&T twice yesterday for about 3 hours. They reduced my bill $5. I guess the customers are the only ones that have to abide by the contract! Satisfaction NOT guaranteed!

Patrick Kelley

I believe AT&T should consider replacing or providing a substantial number of customer service training class hours to the manager on duty at this outlet the evening of Friday 10/07/2016. I visited the outlet around 7pm to get information about establishing internet and possible DIRECTTV service without a service commitment. I was told in a very rude, dismissive and abrasive tone by the manager on duty that it is not possible under any circumstances to establish services with AT&T or DIRECTV without a service agreement. Now I had previously and since than spoken with the customer services departments at both AT&T and DIRECTV. Provided you agree to meet specific conditions it is entirely possible to establish services without a service commitment with both companies. In all fairness it is my opinion that the current AT&T and DIRECTV sign up deals are an outstanding value for most people. My circumstances and requirements are very unique and what I am doing is not what I recommend for most of the folks I know.

Charilyn Burgeson

Ehh, what can I say? They have it set up sorta like the Apple store in Green Hills...walk in, sign in, wait for one of the reps to make themselves available to help you. There have been some long wait times, even when it didnt look to be all that crowded inside. My biggest issue with this place is- I came in for one simple purpose that did not require a rep- I came in, picked up a phone case, and was ready to check out. I had exactly what I needed in my hand. And guess what? STILL had to wait in a long line of folks for it to be "my turn" to be assisted. Wth??? All I needed was for one of those stiffs to check me out so I could get on my way. I sat in there for 45 minutes for some rude rep to ring up my little 15 dollar case. ANNOYING. I like my ATT service, but lets face it- they are NOT the Apple Store, so to me, it is not THAT SERIOUS to make everyone wait and wait just to pay for something. They really need a self checkout for folks who know what they came in for and only need to pay for their item(s).

Drew Harrison

Let me start off by saying I will never make the mistake of getting AT&T wireless service again! The store personnel seemed Professional at the time but come to find out are incompetent. I have been dealing with a cancelled line for over 3 months now and still currently have a $1012 bill. For less than one week of service on 4 lines. The bill is mainly for a phone that was returned and never listed on the account as returned until today. I have spent upwards of 10+ hours on the phone with customer service to get this corrected. On top of being hung up on multiple times while talking to customer service and having to call back after being on the phone for 1+ hours and starting over. The companys customer service has to be one of the worst I have ever delt with. So be warned if you are thinking of switching to AT&T

Tyler McDonald

Knew what phone I wanted, and what Next Plan I wanted and still took over two hours to get out of the store. An hour long wait and then another hour for the sales associate to go get the phone I wanted. Of course he had to pitch me everything in the store which I said I didnt want to hear, but oh well my time isnt important. I am currently having trouble with my phone a week later, so I am trying to set up an appointment so I dont have to wait for an hour again. Ive called for two days straight as soon as the store opens and then every hour on the hour. No answer... Every time. Im very disappointed with this store. So much that Im even thinking about changing over to Verizon. 100% Unacceptable.

GJ Clawson

If you go in and buy a "new" phone....not a refurbished phone, what the staff (Andrew Johnson to be specific) calls a "brand new phone", make them turn it on BEFORE you buy it. Otherwise you may get home, power it up, find someone elses wallpaper picture and security code on it. Yes, the "brand new phone" not only is used, it has not been refurbished, wiped clean of the previous owners personal info, nothing. Then, when you try and take back your "new phone" the manager, Collin" tells you that they do not accept returns of used phones....because it is clearly your fault that you trusted the sales staff to be honest and not pass off a used phone as a brand new one.