Petsense Lebanon

Category:	Pet Supply Store
Address:	621 S Cumberland St G, Lebanon, TN 37087, USA
Phone:	+1 615-444-7111
Site:	petsenseonline.com
Rating:	3.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 10

Reviews 9

Chelsea Duke

They have a new groomer and employees every two-three months. Theyre all less than mediocre but the last two groomers were just entirely unprofessional and rude. I have been taking my dogs nearly once a month for two years. I tolerate the bedraggled and unrefined staff because their grooming prices are good and, for the most part, they do a good job on my pets. On our last visit I excitedly greeted our new groomer, hoping shed be kind and professional. I was sorely mistaken. She basically responded to me with, "Oh nice to see you could finally make it, weve been calling all week to confirm your appointment, did you bring your proof of rabies?" She was very rude and unwelcoming. I advised her that I havent received any calls, and they already have my proof of rabies on file, but if she needs a second copy I can get it within minutes. She basically called me a liar, reciting my phone number aloud, (which was the incorrect number, they had two digits mixed up). Long story short, she booked two other large dogs for that day after she spent several minutes complaining about how much it costs her when pets dont show up and now shes going to be there until "3 am" because I showed up for my appointment. I told her in 2 years weve NEVER missed an appointment. Theyve never confirmed my appointments in the past, shes welcome to confirm but we will ALWAYS be there the first Saturday of every month. I showed her our proof of rabies (mind you the entire time shes acting aggressive and abrasive), and told her I wanted my dogs to be clean and it was stupid to book two other large dogs when I specifically told the booking manager to let the groomer know that mine is the biggest and fluffiest dog there is and he frequently takes all day to do. I told her, whilst not ideal, that I can come back another day if I wont get my monies worth in grooming due to her over booking herself. She said she could handle it, it would just be a long day. Fast forward to 3pm, I get a phone call that she wants to shave one of my dogs. "He has too many mats and I cant do anything for him". I told her no, he is an arctic breed and cannot be shaved, per the vet and our breeder. But shes been grooming for 21 years and obviously shes more educated than the vet so she again, insists that he be shaved. I declined and requested she just bathe him and she refused. She wouldnt groom him at all. So, I went to pick them up, one groomed dog and one un-groomed. When I got my un-groomed dog home I brushed his undercoat out with our rake brush in about 2 hours. No mats on his body at all, just a few around his feet and bottom which always happen. Hes blowing his undercoat right now and it just takes time to brush him out. Ive saved the worst for last. When I went to pick my dogs up, my 165 lb dog, who was hands down the largest dog there, was not in the back room in his usual kennel (one of MANY empty kennels) but he was CRAMMED into a tiny portable crate in the middle of the grooming floor where he couldnt even stand up!!!!! He was visibly upset and scared. He almost jumped the counter trying to get out of there. He had not been allowed to relieve himself as when we got outside he took a bathroom break that was never ending. He looked terrible - large clumps of hair falling out of his coat. And when I got home to brush him I realized shed shaved him to the skin on one side, under his arm, and the clippers left multiple abrasions on his skin. I paid for our grooming of one dog, gladly held onto the $50 tip I usually leave, and we will NEVER be back. $200 a month Im happy to spend somewhere else. I even told the groomer that, because hes blowing his coat, I dont expect him to "look good" today, I just want him to "smell good" I told her Id bring him back every Saturday for a month until his coat is done blowing out and that she didnt have to work the whole undercoat out in one day. I also told her that I didnt care what the cost was, I basically have her a blank check and unlimited time to groom him. There was no excuse for not bathing him.

Katey Williams

The person on the phone was very rude to be but I did not catch her name before hanging up. At that point I already made a grooming appointment so I still went the following day. The groomer was so nice and said it wouldnt take long so I browsed the store. The store was a total mess!! There was dog poop and pee in two different aisles. It did not look fresh. They did not have a lot of the boxes of items stocked on the shelves. I asked if they had a certain kind of collar and the lady said "I dont know" but didnt do anything else. That was the end of it. Still the groomer was extremely good at her job and I feel bad that she works at this place

Michael Hamilton

Ill say the other reviews on here made me a bit nervous, but it seems like this store has really turned it around. They have a brand new manager in there and the customer service was wonderful. This will be my new place to go for all my pet needs. Hopefully as they bring more people on they will begin to mimic their new store manager.

chris nistler

Well actually came in for application for part time management and over heard judgmental comments so doesnt sound that great with employees making judgmental comments

Carol Williams

Vicky, James, and Jennifer are amazing! Theyre always ready to help and make you feel welcomed. Love this pet store! - Black Bear Animal Rescue

Olga Benavidez

They love my dog and my dog loves them. Highly recommend the grooming shop.

Katie Cuny

The "manager" was standing outside smoking with a friend... right

73jenng

Pitiful upper management decisions.

Vicki DeSimone

The groomer, Natalie is great!!!