Midsouth Sewing and Fabric

Category:	Sewing Company
Address:	7240 Kingston Pike #108, Knoxville, TN 37919, USA
Phone:	+1 865-249-6381
Site:	mbsew.com
Rating:	3.6
Working:	10AM–6PM 10AM–6PM 10AM–5PM 10AM–6PM 10AM–6PM 10AM–3PM Closed

Location

Photos 18

Reviews 12

Stacey Martin

Went to buy a Dream Machine as well as other things from this dealer. The owner (male) told me, after we agreed on a purchase price for everything, that the machine he was selling me was a demo. He said he would knock $100 off the price. However, I explained that a babylock delaer was willing to knock off $1000 on her demo machines if I wanted one of those. He got real pissy with me and said well you get the full warranty! I explained the baby lock dealer offered the same. I said, well we need to open the machine and see how many stitches are on it. He got down right condesending with me and told me he wasnt going to do that, that I could just wait on a new one but the "offer" was for TODAY ONLY! Note - I asked about lifetime discounts=NONE (which all other shops offered). I asked about a starter embroidery thread set...after a fit he offered 10 spools, which is a standard coupon they send to customers...and of the cheaper thread too! He said he would give me 20% discpunt only if I purchased one of every color of thread. After being disrespected and snapped at, I walked out! I was NOT ABOUT TO SPEND $13,000+ (with all the things I was purchasing) and be treated like this. I went to the Brother dealer in Tazwell and purchased everything. I have a gold star with her sewing store and get lifetime 20% off everything except clearance! I wouldnt set foot in Midsouth Sewing dealership and giving them a 1 star is high. Also, when I wanted to schedule my one on one to learn my machine, they couldnt fit me in for a week and a half. Beckys sewing made time for me that week (bought machine wed and had one on one friday!). That is how someone who spends that kind of money should be treated...not as if they are being ridiculous because the owner is selling a demo machine and wont even show stitch count on the machine. Also, just in case this was not clear, up until the time when we went to get the actual machine to ring out the purchase, were we told that there were no new machines at the dealer!! That to me is beyond shady...and trying to force a purchase THAT DAY only for the package price, even if I waited on the new one!!!!! Shady shady and disrespectful!!

John Thomasson

Do not take sewing machines in for repair! I took my Brother embroidery one (this place is an "authorized " Brother dealer which is why I drove over an hour to take it to them) in for just a clean and check--it was working perfectly. After over $300.00 it has not worked the same since. I took it back because it was not sewing properly-- a number of parts had been replaced and there was obviously a problem with the new bobbin case. That was replaced. When I got it home, it was still not right. The problem was still the bobbin. I pulled out the bobbin shuttle which looked nothing like the original, replaced it with the old one, and it is working now, though not as well as before I took it in. And the one problem I had with the machine, a difficulty in removing the needle when I needed to replace it, was not addressed at all! Machine cleaning is always pricey but this was ridiculous, and obviously parts were replaced that didnt need replacing--certainly one--likely more! Beware.

Jessica Y Davis

Was told I had to buy PE Design for the Brother Scan n Cut. I was new to this and therefore bought it (over $900)!!!! I have almost worn out my Scan n Cut and have not used the PE Design once!!!!!! A lady at MidSouth told me they couldnt service my embroidery machine because I didnt purchase it there and tried to sell me one of theirs. I called later and spoke to someone else and she told me that they are a dealer and could service any Brother as long as I provide a receipt. Very disappointed in the scamming. I would love to find somewhere else to get my vinyl.

Valoriea Loresch

I left my machine there three weeks ago and still have heard nothing as to whether it is repaired or not. The store hours are not on the web site and the store opens later than someone from E.TN might need. Sorry for the negative comments but I cant reach you and your number is not easy to see it is so small on the web page. The new shop layout is very nice and the fabrics are beautiful and unique.

Rebecca Thill

Coming from Dallas, Texas, used a find a quilt shop app to locate a local quilt shop. What a disappointment, fabrics $11.99 no matter if the fabrics were from 5 seasons ago or this seasons fabrics, and Batiks were $13.99 period.... to say the least I didnt buy any thing...what a waste of time.

Sue Litman

I came in to find a newer embroidery machine and Kathy was very helpful. They agreed to hold the machine until I had a chance to speak with my husband who was not available until Saturday. They were very accommodating since I am from out of town.

Raymond Isbill

Would give it 5 stars for their vinyl alone if they had more accommodating hours. Its great for short notice orders but will continue to buy the bulk of our supplies online.

kirstin pickett

Was not impressed with their fabric selection and lady working there was extremely rude to another customer, I will not being going back

Lesley Miller

Huge selection of vinyl and heat transfer vinyl. Staff is incredibly kind and helpful!

Ward L

Perfect place to get heat transfer vinyl for projects

debcom35

Took a class there. Loved it. Very nice people.

Peggy Hostetler

Always great.