Corks Wine and Spirits

Category:	Liquor Store
Address:	3078 Village Shops Dr, Germantown, TN 38138, USA
Phone:	+1 901-405-5777
Site:	facebook.com
Rating:	4.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–10PM 9AM–10PM Closed

Location

Photos 33

Reviews 20

Larry Swatts

I have been a satisfied customer of Corks for awhile now, but a recent experienced has soured me on them to the point that I wont be shopping there anymore. A friend purchased a gift certificate for us because they knew we bought our wine there. When I attempted to redeem the gift certificate they wouldnt accept their own gift certificate. From mid Sept until mid Nov I have attempted to redeem this gift certificate several times. Each time I was given different instructions on what "I" had to do in order for them to redeem their own gift certificate. Each attempt I made to comply with their "process" ended in failure. They assured me they would resolve the problem but they never did. They took my name and phone number and told me they would call me, but they never did. Two days ago I stopped by the store to see if the problem had been resolved only to find out that it still had not. I assume the person I spoke to was the manager. My patience had run out and I told him to fix the problem by granting me the value of the gift certificate toward a purchase, but he refused and then told me basically that it wasnt his problem. They were working on it and would get back to me when they had a solution. What solution? Its a gift certificate issued by your store. You got the money so why is it my problem and responsibility to get the problem fixed? Im the customer you are suppose to be helping me. I tore up the certificate laid it on the counter and told the manager to forget it. I was done playing games. I left and have no intention of doing business with them again. They made $25.00 on the deal but lost my business. Their net loss it probably about a thousand bucks a year, but they saved $25.00. Great customer service guys. I owned a business for 38 years. I would have, and sometimes did, take money out of my own pocket to make a customer happy when the amount of money was basically petty cash. They are obviously a high volume store so I seriously doubt $25.00 would even qualify as petty cash to them. If that manager worked for me hed be unemployed today.

Johnpaul Moses

These guys are amazing. Extremely wide selection (even craft beers), knowledgable and helpful staff, and the best prices Ive seen anywhere locally. HIGHLY recommended. I have 4 closer places I could go, but I drive further just to buy from Corks!

Hagen Family

Always been very happy with their attentiveness and customer service. Growler station is well run and a good time especially when local brewers make a visit. If your looking for something new, their staff is very knowledgeable and helpful.

Arron Deshazo

This has to be the largest selection of craft beers Ive seen in a store yet. The bottle selection is astounding and they have a great selection rotating through their huge growler station as well.

Matt H

Best liquor store in Memphis area due to prices, selection and staff. Occasionally they dont have something specific or rare, but a solid stock of everything youd expect is always there.

Kevin Mays

Lots to pick from, an awesome selection of on tap beer for growler fill ups. Really friendly staff and good prices on everything.

Raj Muthireddy

Very good collection of wines, they have draft beers too. Ladies get 10% discount on Tuesdays.

Diane Kingsland

People are polite and helpful. They will carry your purchase to your vehicle.

Carole H.

Great liquor store with knowledgeable, helpful staff. Great growler station.

Robert Oeding

You want the best prices and the best customer service you should shop here.

J.R. Parsons

Is it wrong to love a liquor store? Their growler station is on point