Electronics, Etc...
| Category: | Office Supply Store |
| Address: | 9484 Ocean Hwy, Pawleys Island, SC 29585, USA |
| Phone: | +1 843-237-4702 |
| Rating: | 3.7 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed |
Location
Photos 1
Reviews 3
TA
Tamara Blackwell
In February I shipped (and insured) very expensive music equipment to my son in Reno. 3 of the 4 pieces arrived without incident. The fourth piece (according to the tracking records) never made it out of Florence. My son was told to wait two weeks by the Fed Ex driver in Reno. When it still did not arrive he called Fed Ex- they gave him a claim number. When he did not hear anything back after a month, I decided to take over. I returned (in person) back to Electronics Etc. and spoke to Bess (owner); she told me that they have to handle the claim on their end and confirmed that the recording equipment never left Florence. She requested an invoice which I promptly emailed her. Two weeks passed and after getting no response, I called her- she claimed she never received the email. I double checked on my end and the email was sent without any error. I re-sent it in good faith and again... two weeks later, no confirmation or communication so I called again and once again Bess claimed she never received the email. THIS CONTINUED THROUGH 4 MORE versions of Bess never receiving the emails until one day I made her stay on the phone with me while I re-sent it and POOF! This time she magically got it! Thinking that resolution was finally in sight- I asked her if she needed anything else- she responded "No, this is all I need to process your claim". Well here we are... SIX MONTHS LATER, and at least a dozen more phone calls where Bess always says "she will find out whats going on" without ANY (as in ZERO) return phone calls or emails from Bess or any of the staff at Electronics Plus. I have spoken to the magistrates office and an attorney which is probably my only shot at getting Electronic Etc to follow through on this claim.
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A Private User
These people have more than this once caused strange delivery times when I mail from their facility. This time it is my tax information. The female owner sent the envelope in the slowest way possible to an address that is usually overnight, so that 8 days later it is still not delivered. I thought it was going first class, which is normally overnight to Charlotte. She is the most unhelpful owner of a business I have ever encountered. The package has delivery confirmation which shows it was sent in the slowest possible way. She offered me no information about what she was doing.
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Sheila Pender
Extremely competent staff at this business! It is very refreshing to have someone ready to answer all my questions and take care of everything so efficiently! Thank you Dargan!!!