Best Buy

Category:	Electronics Store
Address:	1145 Oak Forest Ln, Myrtle Beach, SC 29577, USA
Phone:	+1 843-626-9357
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 6

Sarah Belda-Jackson

When I bought my iPhone 5s, I spoke so highly of the customer service and the wonderful protection plan that I purchased with my phone. All of that was very misplaced appreciation. Apparently theyre only nice to you when youre spending money with them. Also, this wonderful protection plan that I was sold cost $10/month (on top of the $35 fee I had to pay my service provider for buying it at best buy and not with them), I was told that if I cracked my screen or damaged my phone, I could take it to best buy and get a replacement for free. When I cracked my screen, I took it to the Florence best buy and was told a replacement would cost $145 (not free as promised) then my mum called the best buy in myrtle beach she was told yet again that a replacement would be free since I had the protection plan. So today, I went to myrtle beachs best buy and they told me a replacement would cost $161 and that the protection plan was only really any good if my phone stopped actually functioning and I had to buy a whole new one mid contract. (Which is obviously the total opposite of what I was told when I bought the plan and when my mum talked to that very store the day before.) Word to the wise, if you can buy something some where else, dont buy it at best buy and dont ever ever waste your money on their protection plan or geek squad in general, its a total waste of money and is only useful if you buy a faulty P. O. S. product.

A Private User

Refused to honor my 3yr warranty bc staff was poorly trained!! I bought a macbook 2 yrs ago and got the most expensive 3 yr warranty from best buy. When my $80 charger broke the geek squad geek told me that this warranty would not cover a new charger which was incorrect. I argued with him and he rudely insisted that I was wrong. I called the corporate number and asked about my warranty and they confirmed that the Geek squad geek was a poorly trained idiot and I had to hand him the phone with the best buy rep on the line before he would order my new charger. This process took me three separate trips to BB. Never buy a product there that you need a warranty on. Better yet, why buy a product at a company that doesnt invest their revenue into good employees. Go anywhere else. If I knew you, I would pay you to go somewhere else. Anyone want to be a business partner with me and be competition for this poorly run company?? Ever since circuit city went down Best Buy has let their customer service go to crap. Its not just this store, its all of them. Seriously, some one pitch an electronics box retailer idea to some venture capitalists and take best buy down, it cant be hard, just dont hire negligent employees, theres your business plan, get networking!!

Dusty Rhodes

Wow. Just total lack of customer service now a days. I hadnt been to Best Buy in a few years and went to buy a printer. All I needed was for someone to look up the printer. Guy in computers said "they are over there just go look for it" because im helping this lady here and the guy behind you is next so "its going to be a long while" Wow. Ok maybe call a manager, ask for help. I said is anyone else that can help. No, just dont have enough people. So I wonder over to a guy stocking blenders. So blenders are more important then customers. So I ask him for help, he looks around, not really trying to help me look it up. Looks at a guy on a computer who overhears the situation and looks my way. Doesnt say hey I can do that for you. No just sat there. So I walk up to him he looks it up and says nope dont have it in. Doesnt try to order it for me, doesnt try to sell something else. Nothing. I have been in sales for 20 years and dont know everything but that should be company policy number 2 behind employee satisfaction. But nope. Went straight from there to Office Depot walked out with a $200 laser printer. Not Smart.

Jeff G

Ordered a TV online, the site indicated it was in stock, paid for it, to pick it up. The policy says they will respond by email withing 45 minutes to let me know when to pick up. Waited 5 hours, found out the item was not in stock, no one responded to let me know, so I wasted a day waiting for Best Buy to respond to their claim. So if you need an item, dont count on best buy no matter what their site says. Just to follow up, its tuesday, still chasing refund which has not been posted on my credit card, they say it was cancelled and to wait 5-7 days....., but the automated phone number, still has the order as they will email when the item is in stock at the store (ITS TUESDAY!!!). The person I talked to on the phone (Geek Squad) assured me that the order was cancelled and that she didnt know why the automated would give that answer. 6/5 automated answering is still telling me that I will be emailed when the TV is ready, called in, they said a refund is in the works, the funds have not been released back to me as of 6-5.

lee man

i would not recommend buying a phone thru these people. we had to do a giveback on our phone. they gave us a label to send them back to Verizon. well verizon did not get the phones and best buy is doing nothing about it but give us the run around. so now we are out a lot of money for sending these phone back and now we have to pay back for phone we had for 18 month. then cause they cant make a bad label that will ship. so we are paying double for the phones. So RUN PEOPLE!!!! Also the Manager Natasha is no manager. This lady is so rude. She could not do her job that she said she was going to do. So after a week of this manager treating me like i was dumb. I finally had to call Verizon cause she refuse to help me anymore. I called Verizon and they got it fixed. SO IF ANYONE IS GOING INTO THIS STORE. STOP AND TURN AROUND CAUSE THEY HAVE NO CLUE WHAT THEY ARE DOING THERE!!!!!! RUN, RUN, RUN!!!!!!!! AND THIS IS THE STORE AT THE COASTAL GRAND MALL!!!

Tara King

Purchased a TV on sale with my debit card. The TV was too big to fit in my car and the sales person informed my that BB offered FREE DELIVERY! This was a solution to my problem. I agreed to a scheduled delivery which was to be confirmed later that day. No phone call ever came. By 12:30 the following day I had still not heard a peep regarding my purchase. I recruited my truck owning friend from across town with the help of gas money. Once inside BB for the 2 consecutive day I spoke with customer service about just picking my TV up. Apparently they had scheduled my delivery and I was the last to know. The manager called out to the truck via cellphone (twice) and never received a call back in the half hour I milled around the store...with thin patience. I was told that I had to wait until they delivered my TV b/c it would freeze their computers up and there was nothing they could do. I guess its true, you get what you pay for.