Kay Jewelers

Reviews 3

TO

Tonya Harrison

I went in to return two items yesterday 2/14/17. The young man behind the counter more than once expressed his distain that I was returning these items telling me how bad this was going to hurt him ( I assume his commissions). He also voiced that I had just ruined his Valentines! There were several other employees and customers in the store so his comments made me look terrible that I was taking money from his pocket. Very rude if you ask me! After making me feel like a "heel" in front of everyone he could not process the return without his manager. She had apparently went next door to do some personal shopping. They phoned her while I waited. Once she came back to the store, the return process finally was started. During the next few minutes both the manager and the clerk basically shunned me. We have made several thousands of dollars worth of purchases at this store but never again. Very poor customer service in my opinion !

JA

James Mabie

Wont be coming back to Kays again. Lady tried to give me a credit card and thought I was stupid and wouldnt notice because I am young. She tried to give me a "in store bonus card", is what she sneakily called it. And asked for my ID and began to fill out the paper without letting me even look at it. Asked her to let me do it and she said no I can do it for you (which I dont need help to fill out my own information to begin with). Then when she asked me to finally give some info that wasnt on my ID like my SSN and signature. She got all nervous when I began to look at the paper fully which she didnt let me do to begin with. Then finally I said I dont want this or any kind of credit card which she failed to mention that it was. The whole thing was shady. Not pleased with that kind of work ethic. She said she was "shredding" it which i wish I would have taken it from her and shredded it myself. You just lost a customer.

KR

Kristin Sniff

I had a wonderful experience at the store, my fiance bought a ring from there I was trying to clean my ring and my three quarter carat diamond fell out the mounting of the Ring down the Drain and of course I was freaking out but as soon as I called Kays @ the Sunset Boulevard location they reassured me they replaced my diamond and my ring at no charge and it came very quickly within a couple of days, everyone that I encountered at the store was very nice the manager was excellent, they also gave me all the paperwork with new Rewards it was very professional I would recommend it to anybody getting ready to tie the knot or any othet event they have a beautiful jewelry selection I will definitely be keeping my business there :]