Advance Auto Parts

Category:	Auto Parts Store
Address:	902 Shrewsbury Commons Ave, Shrewsbury, PA 17361, USA
Phone:	+1 717-227-2700
Site:	stores.advanceautoparts.com
Rating:	3.9
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–8PM 7:30AM–8PM 8AM–8PM

Location

Photos 14

Reviews 27

James Thorpe

Not impressed. Called up and ordered a distributor. Asked them several times to clarify if the part included the oil pump drive shaft. I could tell the guy on the phone was rather young which lead me to be a little apprehensive about the order. After assuring me several times that the oil pump drive shaft was included I show up to the store the next day only to find out that it was not included. Needless to say this prevented me from finishing my project that day. Furthermore I ask for a set of exhaust manifold bolts... he gets on his computer looks them up. Rudely toned- "NOPE DONT HAVE IT CANT GET THEM." I go back towards the oil to get break in fluid and wouldnt you know it... sitting right there in the isle. Exhaust manifold bolts in stock and ready to go out the door. Now heres the kicker. Mike, another guy that works behind the counter... incredibly rude, unapologetic and really full of himself. He helped me get the oil pump shaft ordered but he really liked to go on about how many trophies his cars won and how hes had to throw trophies out yet here he is screwing up orders at an auto parts store. These people are rude, and instead of stopping and thinking about what parts might be on hand they go straight to the computer and if its not working the give up immediately. Shameful Service.

transverder m

There was an Asian man that does not know what hes talking about he ripped me off of light bulbs that actually not all that great they were very expensive he ripped me off of my tax money and I had to call the company to get my money back I have yet to receive my check theres also a female working there Im dont know her name all I know is she pretends to know what shes talking about I had to tell her how to do her job on the computer and I had to get the right part by me typing on the computer because she doesnt understand anything I say I should know I work in the shop

Miss AmyJo

They used to help you change your lightbulb or pull the check engine code for you but they wont help you anymore so they just lost all of their business from thousands, probably millions of people. Never ever going to advanced ever again! Its a waste of time to go if you cant get actual help! Way to lose all of your customers advanced! Off to AutoZone I go !!!

Mike draper

Terrible customer service. there is nothing like waiting in line for 15 minutes just to get up to the counter and then be told to wait even longer while the jackass behind the counter answers the phone. Im here and ready to spend money but the guy asking you about what brake pads to get over the phone some how takes priority over the person who is in the store.

dallas vars

They need more employees. The line for cashier was 6 people long. Also the book for oil filter selection was missing, I had to Google the one I needed then have the clerk verify correct fitment. The staff is knowledgeable and friendly.

Ryan Davis

John (maybe Jon) helped me by testing my charging system and installed a new battery. Very friendly, informative and professional. Its a shame service like he provided isnt common. I will go out of my way to shop here from now on.

Michael Hoffman

Staff and management here are definitely on the ball when it comes to knowledge and customer service. Parts are readily available and if something isnt in stock, its a very short wait to get what you need.

JON Armor

These guys are super fast and always have what I need one of the guys who works there is an exceptional guy named Mark who does a great job every time I call hes always fast and courteous!

Raynald Ostiguy

We just stopped by for a transmission noise problem. Bruce help us and fix the problem immediately with is advice. Tremendous services! Thanks! From Florida to Quebec.

Brandon P

The people here were very nice to deal with and were helpful on finding the right parts for my car despite being busy they still helped me out.

Tristan Raab

The guys at this location are knowledgeable and have been able to help me with some minor things. Easy to find and usually its well stocked.

Dale B

I have never had a problem with the staff, they go out of their way to help you, I have been dealing with Leroy and Sandy for years.

Thomas Ondieki

They got pretty much all parts you need and if they dont, they give you an option of ordering and you pick up the next day

David Johnson

Good prices with on line coupons. Shrewsbury store has some knowledgeable employees who can answer your tech questions.

Justin Norcross

Never had any issues purchasing parts from this store. The staff works with you to get what you need.