Valley Honda

Category:	Car Dealer
Address:	4221 William Penn Hwy, Monroeville, PA 15146, USA
Phone:	+1 412-373-3000
Site:	valleyhonda.net
Rating:	4.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–5PM Closed

Location

Photos 83

Reviews 4

Heather Hrivnak

DO NOT GO HERE! They LIED several times, saying I needed more work than I actually did! Told me I could BREAK DOWN AT ANY TIME if I didnt shell out over $1000 for an EVAP CANISTER! WHAT?! (Long review, but I have MANY complaints!) Then they told me my brake pads were hanging off, and it was metal on metal, when a family member (who is a mechanic) had checked my brakes the day before and said they were a little worn, but could last several more months -__- Plus, I dont understand how my brakes could be completely worn down like they said, but only need pads and not rotors as well... I had an appointment Monday and dropped my car off Sunday night. It needed inspection/emissions, A/C work, brakes, and work for a low beam headlight and passenger airbag recalls. By 3pm Monday I hadnt heard anything from Valley Honda, so I called and they informed me they hadnt even looked at my car yet. Around 6:45pm I spoke with a mechanic who told me that it would need $2500 worth of work and may break down at any time if I didnt get it fixed, and of course they leave at 7pm so I had 15 minutes to decide if I wanted to spend the money. And then I find out that they lied anyway, and my car is in no danger of breaking down because of the part I needed! They knew I couldnt leave my car there for long because I live in Columbus, OH and was only in town a few days specifically for them to work on my car. Dropped it off Sunday, was supposed to be done Monday. They kept it until Tuesday, and I called again Tuesday at about 6:30pm after once again not hearing from a mechanic, and STILL, THE ONLY THING DONE WAS THE RECALL WORK! Two days and they couldnt even put brakes on the car. They offered to do the brakes in 30 minutes, but I told them to forget it, because if it takes <30 minutes they should have had it done in the 2 days they had my car. They also said they were required to notify the state if my car failed inspection, probably to try to scare me into getting the work done. I spoke with several other mechanics who do inspections and they said they have never heard that a shop must notify the state because of a failed inspection! Bunch of crooks and liars. I am NEVER going back and will spread the word to friends and family to never go to Valley Honda!

footy241

An Outstanding Experience Purchasing an Extraordinary Car Even though we bought our older Accord from another dealership, we have had it serviced at Valley Honda for the past eight years because of their friendliness, attention to their customers, and quality of their service. So, it was an easy decision to purchase a new Accord from them without visiting other dealerships around the Pittsburgh metropolitan area. My wife and I had done our research over the past six months and had decided that we would purchase the Accord EX-L or base hybrid model. So, when we reached the dealership, we asked to test drive both models so we could make up our minds. Our sales person was happy to oblige and brought out the hybrid. During the test drive, the most memorable thing I remember was that our sales person remained respectfully quiet and didnt distract me from my driving and let us marvel at the sheer quietness of the cabin and the smooth acceleration of the gearless transmission. I was astonished. Test driving the EX-L model was almost as pleasant. It had more luxury-features but a louder engine (anything compared to the hybrid engine seems loud). So, even though we liked the EX-L, the hybrid won us over, as did our very polite sales person. As I mentioned earlier, we did our research so we knew the asking price of the hybrid in our area and had a print-out of the price from a Web site. The sales person, though he was somewhat disappointed, confirmed the price with his manager. Within an hour after our test drive, we had signed the paperwork. While we were filling out the paperwork, our sales person had the car washed and had it waiting for us outside. After the sale, our sales person stayed with us and explained how to work all the useful and important controls. All in all, it was a delightful, hassle-free, and efficient process that would certainly sway us to buy our next car from Valley Honda in the future.

MaiTram Nguyen

I have been going to this dealership for years switching from a Civic to Accord. Couldnt have any more problems with the Accord ever since I got it in 2014, brand new, and nobody here was able to give me the answers on any of the problems. 1. The trunk doesnt stay opened when I tried to get groceries out, hit me in the head multiple times, they said: there is no problem with it. 2. The remote controls battery went dead after a few months, I had to take it back to change it. They said the guy that handled the electric stuffs only work on Wed (???), I rearranged my work schedule anyway to take it there. Then the battery went dead again after 1 week, they said it was a defective battery, took it back again and they changed it for free. That was what they had to do because the battery was bad, but no apology whatsoever, like people dont have a job to take care of, just keep coming back to the dealership because you happened to use a defective battery. 3. A few months passed by (about 3-4 months), the remote controls battery went dead again. I didnt have the time to take it back just for that reason so I waited a few more months til my inspection to take it back (car still under warrenty). I waited 3.5 hours for inspection, 2 tires changed, replace of remote control battery and oil change (!!!!) Well if I had to wait for the right job to be done thatd be fine. But it only has been 11 days since my remote controls battery got changed, its now DEAD AGAIN. And my patience for the services here is done. I am not going to waste my time taking my car back here again. With all the time wasted for such bad services, I am not giving One Star because again, they were pretty good in the past with my Civic. They just have been very disappointing for the past 2 consective years.

Alyce Kristen

Highly recommend Kelsey and Valley Honda!! I had a 2013 Ford Fiesta lease, it was a great car! But I was looking for to sit higher, and ultimately get a safe and affordable cross over vehicle. While researching pricing, safety, and overall affordability of crossovers Honda came up again and again. A coworker and friend had JUST purchased a Hyundai Santa Fe from this dealership, and they came highly recommended to me. I am a single, young female; and was trying to shop for cars on my own. So the entire car shopping process was a bit intimidating. I actually had already put down a deposit on a car! I talked to friends and family who felt the other car I was thinking about purchasing was not a sound decision. This is where Valley Honda came in. Both my coworker and I called them and within fifteen minutes I heard back from Kelsey. She was quick, helpful, and to the point. She did not try to talk me into buying anything, but she was extremely helpful with the mess I got into with the other dealership. I visited Valley Honda, test drove a CR-V, and walked away THAT DAY with a beautiful new Mountain Air 2014 Honda Cr-V EX. Valley helped me exit my lease early so I could get into the CR-V and get going. Michael, the finance manager at Valley was also amazing, it literally took 10 minutes to sign the lease documents, get the keys, and drive home to show my parents my new car!!! The next day Kelsey went out of her way to assist me with turning in my lease. Honestly, I am thrilled that my coworker/friend referred me to Valley. I would have had a payment that was well over $100 more than I am paying now, for a less reliable, less beautiful vehicle. Valley makes leasing / buying easy, fun, and fast. I cant say enough about them really! Thanks Valley Honda!!