Category: | Kia Dealer |
Address: | 3721 William Penn Hwy, Monroeville, PA 15146, USA |
Phone: | +1 412-856-2100 |
Site: | monroevillekia.com |
Rating: | 3.8 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed |
NI
Nichole Merritt
Terrible service center. TL;DR I took my car in for warranty repair and had to go back four more times for unrelated parts they had lost or broken. I took my car to have warranty service done in July 2016. A few days later, I realized that the plastic cover on the passenger-side seat (the part the covers the metal gears) was missing. I called and asked about it - the service manager (who is a really nice guy) was genuinely confused and apologetic. He said hed take a look around and would get back to me soon. He called me back about 3 minutes later - he found it! He told me that it had been found on the floor of the shop (?!), and was on a shelf. I could come back and they could put it back on for me. Great. I go back about a week later (I do not live in Monroeville and getting there is not always convenient, but they were the closest dealer.) and the guy in the service center cant find the part. I stood there for almost 15 minutes, before *I* noticed it sitting behind one of their monitors. He takes it out to a group of techs that are smoking outside, and theyre incredulous. One of them actually said to me, "Well, its just a cosmetic piece. You dont need it for the seat to work." I REALIZE THAT, but it was ON MY CAR when I bought it here, and I dont think its out of line to expect it to STILL BE ON MY CAR when I get it back. It wasnt easy, but I remained calm and polite - I worked in retail for far too long and know that being bitchy isnt going to get us anywhere. They talked amongst themselves for a few minutes before telling me theyd have to take the whole seat apart to get this piece back on, and that I would need to schedule a time and bring it back. Great. A few months later, I finally get back to have this piece put on. Thank god they have free WiFi in the waiting area, because I was there for two hours (I was told it would take about an hour). I didnt get too upset about it - it was the end of the day and the service center had only one person working and there were a LOT of people there. There were a few who werent handling their wait time very well, and there was some yelling. Awkward! Finally, theyre done - but theres good news, and theres bad news: they got the part on, but now I needed another part! GREAT. He didnt say it explicitly, and I didnt realize until later, but I needed the extra part (special order, have to come back!) because THEY BROKE IT. The passenger-side handle that controls the seat movement was busted off, and laying on my floor. Great. I will say that they were persistent in reminding me that my special order part was there and ready. I appreciated that. I was told multiple times that it should only take about 30 minutes to fix, so I could schedule a time and just wait for it. Great. Several months later (were in March 2017, now, btw). I finally get back to have this extra part - that they broke - replaced. I schedule a time. I arrive 5 minutes early. The service desk seems genuinely confused at my presence. "Is this something youre supposed to pay for?" LOL. No. I kindly explain my four previous visits that have led us to this moment. He takes my keys, I go to the waiting area. 40 minutes later, I see my car finally being taken into the garage. About 7 minutes later, they bring it back out. FINALLY. I AM DONE WITH MONROEVILLE KIA. Never again. I will drive to West Virginia if I have to before I go to Monroeville Kia.
A
A Private User
If it were possible to give this dealership 0 stars I would. I have been actively car shopping for the last 3 months at about 7 dealerships and this was by far the worst experience Ive had. Normally I dont write bad reviews (I just never go back) but I thought everyone should know how awful this dealership is. I had seen online that they were advertising a 2016 AWD Sorento for $21,998. I found the ad on their website on Friday 4-1-2016 and knew I wouldnt be able to make in until the next day. Knowing this, I called the dealership and spoke to an "Online Salesperson" who told me that if I came out on Saturday, they would honor the price on the website. I decided that this was a great deal so I made my appointment and headed out. When I got there, I was met by Tracey (to his defense, he was nothing but great). He was very nice and very knowledgeable as he showed me a blue, 2016 AWD Sorento. We took it for a test drive and I really liked the car. When we got back we went to his desk to talk numbers and this is where things went south quickly. Tracey took my current car to be appraised for trade in and then came back with the numbers. The numbers he showed me were no where near where they should have been. First, the price of my trade in was valued at $1800 less than any other dealer has offered me. Then, the price of the Kia was over $29,000! It was over $7000 more than the ad! I told Tracey about the ad (showed him on my phone that the ad was still up) and he went to his sales managers "Mike/BJ" (the worst sales managers in the world) and told them about the price. After an hour and a half, and a bunch of "discussion" Mike and BJ decided that they would not honor the price. They told me they would sell me a FWD version for the ad price or I had to pay the $29,000. This was a total bait and switch. After 3 hours I left disgusted and have since filed a complaint with the Better Business Bureau for their shady bait and switch tactics. Please, do yourself a favor and read the reviews on Yelp and Google because Im not the only person they have done this to. Save yourself tons of time and go to another dealership.
A
A Private User
This was the second lot my wife and I visited. We had originally called ahead to meet with an internet sales manager. When we got there, we were immediately pounced upon by one of their floor people. While we explicitly said we had an appointment, he kept saying that we would be walking around with him. Sounds like he tried to steal a sale from another employee who rightfully set it up. During the visit, he would frequently interrupt me and my wife, almost shouting to be heard. When we wanting to talk about a certain vehicle or feature, he would steer the conversation to financing and payment. So we sit down and he asks us what most car sales people would ask; "how much do you want your monthly payment to be?" We expressed that we were more worried about the final price, but he continued to bring up financing through them and monthly payment amounts. When we finally started looking at inventory, of all the models that were listed on the site, only 3 were actually present, and one was a manual transmission. The first car we got into to drive had to be jump-started. As we drove, the car was making various grinding and scraping sounds. The entire time, the salesman stated that he "would get it fixed." We tried another car, and it had the same problem. Every vehicle we were shown was dirty, almost as if they didnt even touch it with a vacuum before putting it on the lot. After test driving the second vehicle, we expressed that were liked the vehicle. He asked if we were ready to buy today, and we stated that we werent because this was something we wanted to go home and think about. He stated that he "was not going to waste his time doing test rides if we werent going to buy today." At this point, we decided that we had enough and left. I advise anyone looking for a quality used vehicle to look elsewhere. The salesman we had was pushy, rude, and incompetent when it came to vehicle knowledge.